1 / 28

Operations Academy Senior Management Program

Operations Academy Senior Management Program. ITSA Annual Meeting June 4, 2007. Presentation Outline. Description of Program and Curriculum March 2007 Session Evaluation Results from March Session Changes for November 2007 Session. Overall Program Description.

lester-burton
Download Presentation

Operations Academy Senior Management Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Operations AcademySenior Management Program ITSA Annual Meeting June 4, 2007

  2. Presentation Outline • Description of Program and Curriculum • March 2007 Session • Evaluation Results from March Session • Changes for November 2007 Session

  3. Overall Program Description • Emphasis on Surface Transportation Management and Operations • 2 week “Total Immersion” course with pre-study requirements • Intended for practitioners desiring advancement & recognition in Operations • Focuses on the unique aspects of surface transportation M&O

  4. Program Objectives • Describe the impact of M&O on mobility and safety • Manage an organization whose primary mission is M&O • Advocate the creation of an operational focus within their agencies • Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied

  5. Additional Benefits • For the individual • Networking with peers from other jurisdictions • National recognition • CEUs and certificate of completion • Recognition from employer • To the agency • Individuals trained in operations • Ability to develop an operations focus • A constructive analysis of the agency’s current focus on management and operations

  6. Student Profile Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

  7. Student Examples • Manager of Traffic Operations • District/Division engineer • Regional Director • Director of Maintenance • Transportation Operations Center Manager • Manager of Traffic Engineering (state or local) • Senior Transportation Planner (state, local or MPO)

  8. Curriculum

  9. Operations Template • Continuing Exercise Used to Identify Key Features Required for Effective Operations • Glue that Integrated Curriculum Activities • Developed by the Program Participants

  10. Pre-study • Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas • Occurs over a two month period • Required time depends on the student’s background • Summary of Subjects: • Traffic management • Incident management • Emergency management • Freight • Traffic engineering including a survey of traffic flow theory • Tools of operations (devices and systems)

  11. Topics of Classroom Lectures • Overview of Operations • Why is it important • Operations as a System • Supply/Demand relationships • Relevance and Leverage • Comparison of operations with construction impacts • Performance Measures • What are they, When to use, How to use

  12. Topics of Classroom Lectures, con’t • Customer Service • Importance • Managing conflict • Evaluating customer satisfaction • Organization • Effective operations organizations • Planning and Policy • Regional planning • Policy • Funding

  13. Workshops • Real-world problems • Participants Spilt into Four Work Groups • Group Problem Solving Including Role Playing • Developed Brief Report • Delivered Solution to Class via PowerPoint Presentation • Reinforced the Operations Template

  14. Field Visits • Four Field Visits • Freeway Service Patrol Ride-along • Two Traffic Operations Centers • State & Local • Port of Baltimore • Work Group Analysis of Site Activities Using the Operations Template

  15. Lunch and Dinner Speakers • Impact of Operations on Freight • Mobility and Safety: The Growing Role of Technology • AASHTO and its Role in Operations • Benefits and Challenges of Outsourcing TMC Operations • Managing and Incentivizing Public Sector Employees

  16. Participant Selection • Competitive Selection Process • Must be Nominated by a Public or Federal Agency • Competitive selection based on: • Level of Interest • Relevance • Geographic and Functional Diversity

  17. Costs • Program Fee - $3,500 • Food and Lodging - $1,375 • Travel Cost • Responsibility of Participant • Dependent upon origin city Note: I-95 Corridor Coalition provided scholarships for members to attend

  18. Program Development • Funded by the I-95 Corridor Coalition • Developed by the Center for Advanced Transportation Technology at the University of Maryland • Guidance by Steering Committee

  19. Steering Committee • Assisted in Program Development • Set Guiding Principles of Program • Defined Audience • Outlined Pre-study and Classroom Lecture Topics • Consisted of: • I-95 Corridor Coalition • State DOT’s • Institute of Transportation Engineers • Private Industry

  20. Other Supporting Organizations • American Association of State Highway and Transportation Officials (AASHTO) • Federal Highway Administration (FHWA) • Institute of Transportation Engineers (ITE) • National Transportation Operations Coalition (NTOC)

  21. March 2007 Session a Success • 22 Participants from all Over the US • Washington State to Florida • All Completed and Passed Program Requirements • Program Evaluations High • Networking a Key Outcome • Developed a List Serve that is Very Active

  22. Student Feedback “The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.” - Tom Blaine, ITS Engineer, New Mexico DOT

  23. Student Feedback “This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

  24. Student Feedback “The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

  25. November 2007 Session • November 5-15, 2007 • Nomination Forms Due: June 29th • Selecting 25 Participants • 11 Coalition Scholarships

  26. Changes for November Session • Added a New Classroom Lecture Topic • Making Managers Into Leaders • Popular Dinner Speaker – Participants Wanted More on Topic • Combined 2 Classroom Lectures into 1 • “Operations of a System” and “Relevance and Leverage” into one lecture on “Operations of a System”

  27. Changes for November Session • Working 1 Day Over Weekend • Less days away from home and office • Some Change to Field Visits • Reduce pre-study to 20 hours • Plan a group activity the night before graduation

  28. Contact Information Website – www.operationsacademy.org Kathleen Frankle 410-414-2925 kfrankle@umd.edu

More Related