1 / 4

HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile).

kasen
Download Presentation

HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. HOSPITAL Creating an Excellent Service (Rundown Event and Trainer Profile)

  2. RUNDOWN Event08.30 – 10.00 : What is service and who are yourcustomers?10.30 – 12.00 : Creating Service culture13.00 – 15.00 : Understanding Service Gap15.30– 17.30 : Why Your Customers Disappointed ?Handling Your Customers Complaint

  3. Ario Setiadi Profile • Education 1990 : Environmental Biology, Gadjah Mada University, Yogyakarta 1998 : Magister Management, Sekolah Tinggi Manajemen Labora 2001 : Ph.D, Management, WIU, USA 2002 : CPM (Asia Pacific) by Asia Pacific Marketing Federation, Singapore • : DipM ACIM (Post Graduate Diploma on Marketing – Associate member of Chartered Institute of Marketing from CIM UK) 2009 : U21 Univ S’pore – Quantum Leap Project Course • : Cornell University USA (Executive Leadership in Healthcare certificate) • : Stanford University & Hong Kong Univ – G2 Leadership Course • Experience 1991 – 1992 : Marketing Manager – Matarindo & ASRAM Group 1992 – 1995: Export Marketing Supervisor – PT Cheil Samsung Indonesia 1995 - 1997 : Senior Product Manager – PT Johnson & Johnson (Janssen Pharmaceutica) 1997 – 2003 : Head of Marketing, PT Parvico Bersaudara (Servier) 2003 – 2004 : Marketing & Bus Dev. Vice President, Medika Plaza Int’l Clinic 2004 – 2007 : Marketing Director, PT Meiji Pharmaceutical 1999 – 2007 : Senior Facilitator Mark Plus Institute of Management 2006 – Now : Part Time Lecture Post Graduate Studies in MMR UGM – Jkt Class

  4. Ario Setiadi Profile • Experience (cont.) 2004 – 2007 : Commissioner of PT Suprima Mitra Adihusada, Jakarta 2007 – now : President Commissioner of PT Sinergi Bisnis Pratama 2005 - Now : Lecturer Coordinator for MM Strategic Marketing in Univ. Bina Nusantara Jakarta 2008 - now : President Director PT IDS Marketing Indonesia 2011 – now : General Manager PT IDS Medical Systems Indonesia • Award / Achievement • 5 times awarded Faculty Excellence Award from BiNus Business School • ISA (Indonesia Sales Award) competition Jury 2004-2005 (Warta Ekonomi & MarkPlus Inc) • Teaching Excellence Award winner 2009 – Allianz & BiNus Business School • Indonesia Leadership / CEO Award winner – Indonesia Future Business Leader 2010. SWA-Dunamis-Synovate • Jury for Marketing Dream Team and Young Marketing Champion 2010. IMA- MarkPlus – SWA • Best citizen 2011 in RT 05/RW 06, Kel Benda Baru, Kec Pamulang, Tangerang Selatan Others • Best seller book Co Author “Being A Good Doctor” published by MarkPlus & Co • Case study writer “Co Branding Strategy” Bina Nusantara University 2012

More Related