Starting a Change Reaction

1. Starting a Change Reaction Michael D. Kull, Ph.D. Agency KM Coordinator

2. Agenda • Change • The NRC Story • The NRC KM Program • The Future • Q&A

3. Change is the New Now… • The “Nuclear Renaissance” • Aging workforce – retiring experts • Demand for new talent outstrips supply • Social media / Web 2.0 technologies • Culture shifts from “exit” to “voice”

4. The NRC Story So Far… • The Atomic Energy Act of 1954 as amended (as the AEC) • Energy Reorganization Act of 1974 created the NRC • Mission: Reactor Safety Oversight, Reactor Licensing Renewal, Radiation Protection (industrial, medical, research), Regulation of Nuclear Materials, and Nuclear Waste • TMI • “Protecting People and the Environment” and social shifts • No new reactor licenses in the U.S in nearly 30 years

5. Local efforts make NRC #1… • 2006 Federal Human Capital Survey • #1 Best Place to Work • #1 in Training and Development • #1 in Knowledge Management and Leadership

7. Genesis of the KM Program… • Senior leadership support since 2005 • Need for a KM Program and governance body – local efforts often uncoordinated and reinvent the wheel • June 2006, “The NRC Knowledge Management Program” formally launched • Late 2006 the KM Steering Committee formed • Early 2007 brought on a full-time KM expert

8. The KM Program gains traction… • Early 2007 the KM Steering Committee ratified its charter as the governing body for KM • July 2007 KM Program Status Update • October 2007 Tomoye adopted as CoP platform • Nov/Dec 2007 anticipated launch of KM awareness initiative, launch of KM Dashboard, and CoP training and communications

9. …through the KMSC, the KM Dashboard, and CoPs. • KMSC and distributed leadership • Communities of Practice at NRC • KM Dashboard and origins • Other Ongoing KM Efforts • Strategic Planning and Communication • Knowledge-Sharing Practices • Expertise Exchange Program • Expertise Locator & SWP • Information Technologies to enable KM • KM Coordination and Reporting • Next-gen document management (ADAMS)

10. KM Steering Committee • Create a broad, agencywide awareness of the perspectives, purposes, and goals associated with the KM Program • Ensure that the roles and responsibilities for the performance of the KM Program are clear and complementary • KM Champions and KM Staff Leads • KM Chair and Agency KM Coordinator • Foster communications and cooperation across offices for KM activities • Establish performance measures for the KM Program: best practices, lessons learned, success stories and guiding principles. • Promote the sharing and integration of industry KM practices • Speaker series • Web site resources • KM CoP

11. The KM Dashboard (prototype)

13. The Future: Government 2.0 • AGING WORKFORCE redux • Incoming wave of new and mid-level recruits • Social media & social networking WORKS! • Challenges to the high-security environment mythos • New models of innovative practices for agencies

14. The Future: NRC 2.0 • Primarily about people and sharing expertise • KM relies on both tacit and explicit knowledge sources, internal and external to the agency • Knowledge-sharing culture becomes embedded • Generational integration of “Four Generations” • Paradigm shift in career focus • Accelerated rate of learning as an organization • Social media / KM 2.0 • Learning 2.0

15. Q&A

16. Thank You Michael D. Kull, Ph.D. Agency KM Coordinator 301-492-2291 mdk3@nrc.gov