Who?

2. Valerie Kisiel – Innovative Educators • Online professional development • On-Demand Student Success Workshops • Online advisor in addition to IE work • Combined, IE staff has over 45 years of experience • Working to improve services to students for the past 10 years • Kristen Seldon – Innovative Educators • Director of Institutional Relations StudentLingo Contact Who?

3. Are you? • Student Services • Academic Services • Faculty • Mixture • Other • Do you offer online advising, counseling or tutoring sessions? • Do you currently offer 24/7 online resources or services for students? Who is out there?

4. Think outside of the box What are the goals for today? • 2. Do more with less • 3. Restructure the way we serve students

5. Online enrollment increased by what percentage from 2001-2009? • A. 50% • B. 75% • C. 543% • D. 832% Online Education & Services (US News & World Report, Sept. 2010 http://www.usnews.com/education/online-education/articles/2010/09/22/online-degrees-learn-more-before-you-enroll

6. 1. Most people want information online • Convenience is king

7. What percentage of today’s students are considered non-traditional? • A. 35% • B. 45% • C. 75% • D. 85% Non-Traditional Students http://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/FutureofHigherEducation/199391

8. Multi-Tasking is a must! 2. Outside Commitment Overload

9. More Students + Less $$$ • = • Doing More with Less • http://broadcast.dcollege.net/drexel/published/500/568/3W/bH/568_18337_214010.m4v Doing More with Less

10. 3. Times have changed • Old School New School

11. Podcasts/Vodcasts • Online Student & • College Services • Web Conferencing • On-Demand Videos Solutions

12. DEFINITION A podcast is a series of audio or videodigital-media files which is distributed over the Internet by syndicateddownload, through Web feeds, to portable media players and personal computers. ~ Wikipedia Podcasts/Vodcasts

13. Uses • Instructional • Lecture • Test Review • Grading • Supplemental information • Tutoring • Lots of free tutoring podcasts • Language example • Advising • Faculty member talk about program • Course descriptions • Registration steps • Examples • http://www.itunes.emory.edu/index.html • http://itunes.apple.com/us/itunes-u/student-services/id390961657http://itunes.stanford.edu/

15. Is this the best delivery option for the content? People to include in the discussion Cost Software needed How to make it happen Marketing Implementation

16. Steps to Implementation

17. What are Online Services? Online Student Services GOOD PRACTICES Fast access to information Accurate and current information Student friendly site design and navigation ADVANTAGES Available 24/7: repeatable Watch with parents/family Can be available in multiple languages CHALLENGES Lack of “personal touch” Not all students have computer access or skills

18. Instant Response https://foothill.intelliresponse.com/students/ Advising http://www.frontrange.edu/onlineadvising/ Chat http://www.zazachat.com/news.aspx?newsid=23 http://solutions.liveperson.com/customers/uno/overview.asp http://b27.cc.trincoll.edu/weblogs/sta/2010/10/moodle_chat.html Google Docs Examples

19. HOW DO WE USE IT? Career Center Counseling Financial Aid Outreach CTE/Vocational Classroom Parent Programs Classroom Collaboration Uses

20. DEFINITION Web conferencing is used to conduct live meetings, training, or presentations via the Internet. EXAMPLES Webex, NetMeeting, Yugma (free), Adobe Connect, Elluminate Web Conferencing

21. Uses • Student Services • Orientation • Live online orientation • Parent orientations • Get Started Sessions • Advising, Financial Aid and Career • Synchronous online advising • Instructional • Online course/lectures • Online, synchronous office hours • Instructional Support • Online presentations – supplemental instruction • Online Tutoring and study groups • Example - http://www.studentaffairs.duke.edu/nsfp/programs-services/sts

23. DEFINITION The ability to deliver a movie or other video program to an individual Web browser or television whenever the user requests it. On-Demand Videos

24. Uses • Instructional • 1 minute paper, borrowing money, endless videos on YouTube • Motivational • Search for inspirational speakers and stories • TED: http://www.ted.com/talks/richard_st_john_s_8_secrets_of_success.html • Student Success/Support • FYE, Learning Center, Tutoring, Student Life, Supplemental Instruction • StudentLingo - https://www.innovativeeducators.org/retention_s/77.htm • Examples • YouTube – www.YouTube.comCommon Craft - http://www.commoncraft.com/ • TED: http://www.ted.com/ • StudentLingo - https://www.innovativeeducators.org/retention_s/77.htm

25. Common Craft http://www.commoncraft.com/borrowing-money

26. TED http://www.ted.com/talks/lang/eng/richard_st_john_s_8_secrets_of_success.html

27. Interactive video-based workshops, action plans & valuable resources Academic & Career Exploration StudentLingo On-Demand Student Success/Support Workshops Maximize Your College Experience What Makes a Successful Student Exploring Careers & Choose a Major Mastering the InterviewingResume Writing Time Management Conquering Procrastination Financial Literacy Stress Management Financial Aid Basics Topics Personal Management

28. Interactive video-based workshops, action plans & valuable resources Learning to Learn Discover Your Learning Style Study Tips & Note-Taking Test Anxiety and Test-Taking Skills Avoiding Plagiarism Learning Strategies Every Student Should Know StudentLingo On-Demand Student Success/Support Workshops Topics Reading & Writing Strategies Reading Comprehension Strategies Pre-Writing Techniques: Strategies For Idea Development Developing A Strong Thesis Statement Drafting Introductions, Body Paragraphs, And Conclusions Proofreading, Revising, And Editing Your Paper

29. GOAL = Help students achieve their academic, personal and career goals GOAL = Help students be more prepared for appointments GOAL = Allow counselors and tutors to spend quality time with students. GOAL = Give faculty access to workshops to use in or outside of class GOAL = Provide useful information to all students 24/7 Goals of SL

30. Demo http://studentlingo.articulate-online.com/5124916650

31. Action Plans

32. Engaging Activities Topics

33. Spanish Version Topics

34. Advisors and Career • Counselors • First Year Experience • Orientation • Online Learning • Learning Centers/Student Success Programs • Tutoring Programs • Faculty • Parent’s Programs. Uses

35. Northwest Arkansas Community College • Aaron Divine - Learning Services Specialist, Title III • 8,000 students • Academic Advising Center and the Career Development Center • Students either self-select or referred electronically • Helps students identify both career and academic goals. • The Exploring Careers and Choosing a Major workshop saw a 48% declaration of major rate by students who had completed the workshop. Case Studies

36. New England College of Business and Finance • Paula Bramante - VP of eLearning • 1,700 FTE • Student Services and Academics • Tutorials are available on the Student Portal. New students take 3 tutorials as part of their orientation coursework. • “The Plagiarism tutorial is very helpful and is built into the Information Literacy course at the undergraduate level.” • “The workshops have been very well received.  Students attribute this course as being a key contributor to their success as an online student.” Case Studies

37. Case Studies • Southeastern Community College • Lisa Santiago- Title III Tracking Specialist • 2700 Full Time & 2600 Part Time • Required for Business, Math, English, Philosophy/Religion, Art, Sciences (Microbio/Anat/CAN) • Discover Your Learning Style helps students work and study within their styles to learn more material faster • Great resource for faculty! StudentLingo is an easy way for faculty to incorporate student support services into their classes

38. Case Studies • Jessica Petriello – Academic Counselor • 3,000 students • Academic Resource Center & First Year Seminar (FYS) Program • Uses • Academic Probation and/or receiving mid-semester warnings • First Year Seminar & Online Students • New graduate assistants in the ARC – Training • A supplement to our in-person Elements of Success Workshop Series • Helped students prepare for Academic Counseling appointments and increased the quality of time with students • This is a great tool for Academic Advisors and Faculty

39. Case Studies • Foothill College • Alex Duran – Program Director, Foothill College & Career • Connections, Map Your Future • 12,000 students • Use in New Student Orientation, High School Outreach Workshops, Accelerated Summer Academies • Faculty use in classroom: Cheating & Plagiarism, Time Management, Career Exploration • Faculty use for their own information • Spanish version very useful for parents

40. www.StudentLingo.com/Institution_Name More Information: www.innovativeeducators.org email: Kristen@ieinfo.org 303.955.0415 How does it work?

41. Identify 3 tools you can use to improve online student support • Determine which departments on campus would benefit from the tools discussed • Develop a plan for implementation • Find out what students want – survey or just ask • Create a task force • Cost • Staff time • Technology support involved in implementation Next Steps

42. Valerie Kisiel Innovative Educators val@ieinfo.org StudentLingo InformationKristen@ieinfo.org 303.955.0415 Contact Info Free Trial: http://www.studentlingo.com/fall2012