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The Role of the University Ombuds at Oregon State University

Sue Theiss, MA University Ombuds. The Role of the University Ombuds at Oregon State University. What’s an Ombuds?. Principles. Roles. Service Provider Change Agent Educator Collaborator. Informal Independent Neutral/Impartial Confidential.

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The Role of the University Ombuds at Oregon State University

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  1. Sue Theiss, MA University Ombuds The Role of the University Ombuds at Oregon State University

  2. What’s an Ombuds? Principles Roles Service Provider Change Agent Educator Collaborator • Informal • Independent • Neutral/Impartial • Confidential

  3. The Ombuds office works in concert with other units on campus

  4. Conflict Management Challenges Unique to Universities • We encourage people to argue • Diversity management • Graduate Students • Tenure • … and Parents

  5. Conflict Climate Is it Getting Hot in Here?

  6. What Visitors Say… From Mom “Your efforts … turned a frustrating conflict into a positive experience. Not only has he learned … academics… he has also learned to approach a problem with calm rationality and discuss his frustrations with poise and dignity.”

  7. What Visitors Say… Human Wellness “I just feel better when I talk to you” “My hair has stopped falling out” “She kept me level when my world was turned upside down”

  8. What Visitors Say… From a Director “…provided me with a clear map on how to overcome this conflict. I was truly impressed because the information was factual and [we used] research driven steps on how to overcome conflict. ”

  9. What Visitors Say… From Faculty “… able to provide dispassionate, objectiveadvice, contacted various individuals around campus to collect information, and was a calming influence in times where it was sorely needed. She was the only person involved in the process we came to trust without question.”

  10. The 18th Camel

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