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Welcome to the Performance Indicator Data Webinar

Welcome to the Performance Indicator Data Webinar. Hosted by: The Family Institute for Education, Practice & Research The webinar will begin shortly. Thank you for your patience . For audio access, please call 1-800-244-9194 then enter code: 990024#

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Welcome to the Performance Indicator Data Webinar

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  1. Welcome to the Performance Indicator Data Webinar Hosted by: The Family Institute for Education, Practice & Research The webinar will begin shortly. Thank you for your patience. For audio access, please call 1-800-244-9194then enter code: 990024# For any technical difficulties, please call 585-732-4040

  2. Today’s Agenda • Programs share experiences • Why do we collect performance indicator data? • What does the performance indicator data tell us? • How might programs use the Performance Indicators information? • Family Institute activities re: the data • Open discussion

  3. What has your experience been with the performance indicator data? • Gathering the information • Team communications about the indicators • Reporting to Family Institute

  4. Why is collecting performance indicator data important?

  5. Importance of Measurementand Data Collection • Set specific and measurable goals designed to answer the question: How are we doing? • Premise: You can’t improve what you don’t know (and, let’s not rely on “gut feelings”) • Can assist with CQI efforts

  6. Why do we collect key Performance Indicators?

  7. Overview of the Family Institute key Performance Indicators

  8. What’s expected? • Agencies are asked to submit the Performance Indicator information via the Family Institute website by the 25th of each month • A friendly reminder to submit your data will be sent to the contact person a few days prior to the 25th • A late reporting reminder will be sent to the contact person as well as the Admin for the program on the 26th • Data for that month will not be accepted after the last day of the month

  9. How you can use the Performance Indicator Data? • Review monthly data as a team • Look at the results to determine what the results are telling you • Identify challenges or areas for improvement • Make a plan to change you teams approach

  10. Example: What does your datatell you? • 100 enrolled in your program • 10 consumers were engaged last month • 1 consumer consented to outreach • 0 numbers of families were invited • 0 number of CCFC’s were conducted Where’s the breakdown? • Let’s look at why only one person consented • Let’s talk specifically about the engagements staff is doing (Tools? Approaches?) • For the consumer who said “yes”, what did that staff member do? What were circumstances? Lessons learned? • Why was family not invited? What are the challenges here?

  11. What the performance indicator data tells us? • There is a lot of activity, statewide, related to engaging consumers in CCFC (e.g., during a recent 12-month period of time 3,830 consumers were engaged). • Clinicians are making strides regarding engaging families into CCFC – major improvements. • Successes! 465 consumers participated in CCFC over the 12-month time period described above. Data source: Family Institute website – Performance indicator monthly submissions

  12. What the performance indicator data tells us? (cont.) CCFC Engagement with Consumers: • In 2009, approximately 1 in 5 (19%) consumers agreed to participate in CCFC when engaged in a discussion about CCFC. • The Family Institute develops: • Decision Guide (for having conversations with consumers) • Pre-planning tool (to help ensure consumer’s wishes are honored) • Enhanced CCFC training (additional demos and practice) • In 2012, approximately 1 in 3 (34%) of the consumers who were offered CCFC agreed (i.e., consented) to participate in the CCFC process. Data source: Family Institute website – Performance indicator monthly submissions

  13. What the performance indicator data tells us? (cont.) CCFC Engagement with Family: • In 2009, practitioners reported that approximately one-half of families were approachedand invited to CCFC (after consumer consent) • The Family Institute develops: • Tips for family engagement • Enhanced CCFC training (demos and practice) • Added pre-planning tool with family engagement section • The results: in 2012, approximately three-quarters (i.e., 76%) of families were approached and invited to CCFC (after consumer consent) Data source: Family Institute website – Performance indicator monthly submissions

  14. How does the Family Institute use the data? • No judgments • NOT a report card • Used to better understand how we can help and improve our training and technical assistance efforts • To help us track statewide implementation progress • To help inform calls/contacts with programs

  15. Open Discussion

  16. Thank you for joining us today • This webinar will be made available on our website at www.nysfamilyinstitute.org • Next Learning Community event will be a Booster Session and the topic will be Clinical Case Presentations. This webinar will be held on Tuesday, May 20th from 3:00pm-4:30pm • The Family Institute will be sending you an email to assist you with the submissions of actual CCFC scenarios that you’ve experienced. • Please complete the following survey questions

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