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CMAP Insights: Monitoring & Advocacy for Service Delivery & Human Rights in SAHRC North West

This project combines monitoring and advocacy efforts to hold the government accountable for service delivery promises and ensure human rights in communities. It provides real-time data on service delivery to government departments and agencies. CMAP works based on the principle that people are active holders of fundamental rights, not passive users of public services. The project covers various sectors such as water and sanitation, public hearings, and community halls.

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CMAP Insights: Monitoring & Advocacy for Service Delivery & Human Rights in SAHRC North West

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  1. COMMUNITY MONITORING AND ADVOCACY PROJECT (CMAP) Insights on Service Delivery & human rights: SAHRC North West - WATER AND SANITATION PUBLIC HEARINGS BATAUNG BA HLALELE COMMUNITY HALL, MABOLOKA 27 SEPTEMBER 2012 Elroy Paulus (CMAP National Manager), Eddie Mongala (NW CMAP Fieldworker), Susan Kotsedi – Reagile Advice Office, Ben Kolojane – Letsopa Advice Office

  2. What is CMAP? • Supported by the European Union and the Open Society Foundation of South Africa –combines the actions of monitoring and advocacy to help build a culture of accountability – rights with responsibilities – within communities and government. • Based on principle that people are not passive users of public services but active holders of fundamental rights. • * 270+ MOU’s - hundreds of monitors – maintain a regular and disciplined presence at public service delivery points in all nine of the country’s provinces.

  3. Why and how does CMAP work? • Provides the opportunity to hold the government accountable for the service delivery promises they make, and gives government departments and agencies independent, ‘real time’ data from the communities they serve. • Poor service delivery still denies millions of people a dignified life and undermines the impact of government spending. This, despite the principles of ‘Batho Pele’ or ‘People First’ which is the policy and legislative framework established more than a decade ago to ensure “access to quality services and a better life for all.” • Uniquely combines the distinctly separate actions of monitoring and advocacy to help build a culture of accountability – rights with responsibilities – within communities and government.

  4. Why and how does CMAP work? • based on the principle that people are not passive users of public services but active holders of fundamental rights. • Maintains a regular and disciplined presence at public service delivery points in all nine of the country’s provinces – SASSA pay and service points; Primary Health Care facilities, municipal services (basic); and Home Affairs • The civil society organisations and networks include community advice offices, HIV and Aids support groups, women’s groups, local economic development projects, and welfare and faith based organisations. • We established working relationships with many government departments and agencies, including the Department of Social Development and SASSA - the South African Social Security Agency – as well as the Departments of Health and Home Affairs.

  5. Which instruments do we use to collect information?

  6. Once info collected, and then? • CMAP Monitor posts completed questionnaires to Black Sash National Office • Information is captured and checked by a data capturing team • Data administrator aligns info in a format to compare • Report writer writes narrative report and brief analysis – feedback internal • Sent to government for comment/input • Placed on website 30 days or thereafter – see

  7. See www.blacksash.org.za/index.php/cmap-reports

  8. Which instruments do we use? Example: Primary Health Care - questionnaires

  9. Which instruments do we use? – Primary Health Care - questionnaires • Which instruments to acquire information about services do we use? • Basic Services questionnaires • SASSA • Primary Health Care • Dept Home Affairs

  10.  What is the sample population of questionnaires at present? – 27 Sept 2012 • Huge provincial variation – driven by needs, interest, access and blockages • North West sample represents 9.3% of total sample and are primarily from SASSA, basic • services and primary health care facilities • Kinds of questionnaires - returned are based on priorities identified by local • CMAP monitoring organisations – not “statistically significant” sample – but real, • lived experiences of people primarily in LSM 1-5 (more than 50% of SA population) • Formal permission granted by SASSA, but locally brokered with other • departments – great cooperation from SASSA North West

  11. South African Population Pyramid Economically Active Population (EAP) Other negative factors include the impact of HIV/AIDS; occupational injuries and poor nutrition Unemployed and working poor Total population mid-2006 estimated to be 47.4 million people. 43% are under age 20 and 62% are under age 30. Only 5% of the population are over age 65. Source: StatsSA Census 2001 and mid-year 2006 population estimate; Alex van den Heever; 13 November 2007

  12. The variability of conditions across types of municipalities

  13. Child mortality in South Africa Gauteng: 45 The range of U5MR 52 64 56 72 75 55.5 81 39 Sources: Lagerdien K. Reviewing child deaths in South Africa – a rights perspective. [CI] 2005

  14. Quality of Sanitation in SA – report March 2012 (DWAF, Human Settlements and Presidency)

  15. CMAP NW Findings – Basic Services

  16. CMAP Monitoring findings • standardised questionnaire - enquiring about access to, and the quality of water, sanitation and, refuse collection. • The monitoring took place during the period of 2 August 2011 to 2 May 2012. • The findings presented in this report takes into account the experiences and opinions of 93 respondents from 10 towns across the North West.

  17. Many avenues explored – VERY little cooperation or positive response

  18. Where the gap between fact and perception starts

  19. Recommendations To Presidency and SAHRC: • Please use your mandate to demand a response to shortcomings of services as recorded here • Encourage and facilitate INDEPENDENT evidence based community based monitoring • Have some remedial actions and sanctions to offenders where reasonable and evidence based • Citizens – engage in active citizenry – do not remain a passive recipient

  20. Thank you!

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