UNIVERSAL INSIGHTS for MANAGEMENT

1. UNIVERSAL INSIGHTS for MANAGEMENT WORK ETHICS & HABITS of EFFECTIVE PERSONS Managing through Wisdom VIVEKMANAGEMENT

2. MANAGING WITH WISDOM • Effective habits, Creativity, Systems, & Role Clarity • Summary: Understanding Self , Sense Perception & Mind Control • Work Ethics • Role as Ethical Decision maker • Law of Work & Managing Responses • Habits of Effective Persons Sunil Kumar, Coordinator, Self Development programmes

3. Effective habits & Systems: Role Clarity

4. Individual and organizational Effectiveness • Effectiveness depends upon our ability to respond positively and creatively, to each and every situation & in the Higher/Right direction. • For positive responses and for reducing stress, we need a calm mind. • Effectiveness is a function of a ‘Calm Mind’ and a ‘Holistic Worldview’, which give rise to positive attitudes to work and life, which then results in appropriate action in each and every situation. Sunil Kumar, Coordinator, Self Development programmes

5. IQ+EQ+SQ: CALM Mind gives CREATIVITY (Right Brain) 4. Unless we practice Self-development processes on a regular, daily basis we cannot really reduce stress and calm the mind for appropriate & effective responses 5. Understanding the Principles for a ‘Holistic Worldview’ and Learning the Self-development Processes for a ‘Calm Mind’ can enhance Personal Effectiveness, and this will lead to Work ethics. Sunil Kumar, Coordinator, Self Development programmes

6. Approaches to be creative • What role does innovation play in your org • What guides the innovation effort • What was your most recent creative idea • How widespread is spirit of creativity • An Idea person; Action person; Process person; People person. Are you in flow • Telephone operator; Airline Loaders. Sunil Kumar, Coordinator, Self Development programmes

7. My work linked to a great cause expands my role • I survey. Why is my work important? It informs. Why? We learn population growth? Why? Govt can provide funds. Why? Welfare. So, I work for welfare of society. Higher cause! • Officer: not bossing but help best results; Auto people: travel in safety; Golf Gardner: Best rounds; B’fast: Bright Start to the day Sunil Kumar, Coordinator, Self Development programmes

8. Fix even 5 minutes to think of work, plans, critique, What if, new ideas • Is there a better way, different way. Ask questions, Why, Be curious. We are fixed in what we know & believe to be true that we limit to option right in front & ignore other possibilities. • Hansei: Regular Reflection. Review results. Not fault finding but what is learnt. What was to happen; what did; Why difference? Sunil Kumar, Coordinator, Self Development programmes

9. Management & Our role as Public officers & as leaders of Society • The Public/Corporate sector, managers, executives are the leaders of society today. • Whatever the leaders do that becomes the norm for people to follow. Are we good role models of Society? • Work done in the spirit of service & focus on higher good purifies the mind, is Ethics • Quality & Ethical mind-set has to be developed Sunil Kumar, Coordinator, Self Development programmes

10. How do we define the quality of a manager? How do we create them? • Manager: Decision maker, Role Model, Leader, Trainer, Problem solver and Inspirer of men. Change-maker: A+B+C>R Dissatisfaction with present+Shared Vision of future+Agreed first step > Resistance • As one who Initiates & Implements Changes & Continuous Improvements in Services, products, and Systems Sunil Kumar, Coordinator, Self Development programmes

11. How to develop a Quality Mindset for TQM in organizations? • People Focus; Self-control; Respect for others; Professional honesty; Openness • Continuous Improvements; Problem solving approach, Quality & Excellence; • REENGINEERING: Creativity; Discovery; Synthesis; Intuition; Strategy; Holistic • OPEN RIGHT BRAIN Sunil Kumar, Coordinator, Self Development programmes

12. First fix the Direction; then walk the talk; Actions>Goals>Vision • Organizations exist in society to meet the needs of people in society. • Profit is our compensation for service to society. Prof. Ishikawa & Matsushita • Work & worship>Work as worship>Work is worship; Work as service to God in man. Sunil Kumar, Coordinator, Self Development programmes

13. Work is Meditation with Eyes Open • If a person learns to look upon all people as the Lord, he cannot have feelings of anger, superiority etc towards anybody. • Working as Service to the Divine in individual beings, he will have his heart purified and be convinced in a short time that he himself is also a part of the Lord, who is none else but the eternally pure, blissful, absolute. Sunil Kumar, Coordinator, Self Development programmes

14. WORK: 9-5 pm Limits his role Limits his output Least possible quality Rights/demanding Looks to rules Avoids extra work Passes the buck HOME: 5pm-9am Expands/changes role Finds creative ways Continuous Improvement Serving/Giving Initiative to do best Volunteers help Does what is needed Conflict between Workplace & Home: Separateness to Oneness Sunil Kumar, Coordinator, Self Development programmes

15. Needs T&D/HRD/ Incentives/ motivation to give quality, reduce costs, avoid waste Demands comforts like Son-in-law Is a servant, feels like a slave, Keeps criticizing the boss Because of feelings of ‘Oneness’, love & desire to do best does it spontaneously Does all types of work on his own & adjusts Even while sweeping feels as boss or as the king or queen Conflict between Workplace & Home: ‘Separateness’ to ‘Oneness’ Sunil Kumar, Coordinator, Self Development programmes

16. Work is Meditation with Eyes Open: Practices/Attitudes for Effectiveness • i)Devotion as Yoga - perfection through service to divine in man. Prayers and devotion to a holy name, form, quality, symbol of God. • ii) Work as Yoga – achieving perfection in and through our daily routine and Quality work • iii) Meditation as Yoga - achieving perfection thru’ focus on task, discipline. Mind control • iv)  Knowledge as Yoga - achieving perfection thru’ study & apply knowledge of divinity in work Sunil Kumar, Coordinator, Self Development programmes

17. VIVEKMANAGEMENT Give autonomy, get all Even his life Give responsibility, get QQ Least time/cost Modern Management Buy-Sell Work Conflict/Power Give love, get dedicated work Quantity+Quality

18. Manager • Give money, get minimum output • Give love, appreciation, smile, get dedicated work – quantity/quality • Give responsibility, get performance - quantity/quality, least time/cost • Give autonomy, get best results Sunil Kumar, Coordinator, Self Development programmes

19. AN AVERAGE MANAGER • Attempts to lead a good life • Rich or poor his desires are never ending • Wants love, wealth, power; may get or not • In either case is full of desires & fears which are his motives for all actions • If he thinks, he realizes his ignorance of aim & fundamental issues of life, his role in the world, etc. Sunil Kumar, Coordinator, Self Development programmes

20. Role Clarity: Top, Managers, Workers, SupervisorsManagers to anticipate bottlenecks create solutions • Top: To dream, draw the Vision, Exploring the environment, challenges/threats, new areas, technologies, competition • Manager: i) Translate dream into Reality in terms of Projects ii) create the internal environment, systems, structures, values iii) Produce Performers -Withdraw from routine, T&D Supervisor to grow • Workers: To produce Results • Supervisor: To solve problems of workers, not be boss (technical, material/tools, psychological) Sunil Kumar, Coordinator, Self Development programmes

21. Managers as Facilitators, Coach 1. Who are your Customers? Suppliers? 2. How can you satisfy them better? 3. How many people do you interact with in a day? 4. How do they rate your performance? 5. Ask: What can I do to facilitate your work? Sunil Kumar, Coordinator, Self Development programmes

22. Growth gives happiness 6. People want to Grow 7. What opportunities can you give to your people for their growth? 8. Within your area of control, what can be done to improve productivity? 9. How can you T&D your people? 10. Be a Cheerleader, not ‘cat catching mice’ Sunil Kumar, Coordinator, Self Development programmes

23. Sharing gains of Productivity • The more we improve quality, the more we improve productivity, the more we produce, the more we reduce costs and waste, the more we can all get, proportionately. • Can we evolve a way to give a practical shape to this principle? Can we evolve an ‘Innovative Scheme for Sharing the Gains of Higher Productivity’? Sunil Kumar, Coordinator, Self Development programmes

24. Producers: Continuous improvement in your area of influence, not in boss • How many KAIZEN do you give per month • Taking corrective and preventive action in case of errors, delays, wastages, rejects, rework, break-downs, accidents, indiscipline, or any other undesirable incidents, and minimizing such cases. • Readiness to learn new skills, technology, volunteering to use them. Helping each other • Each member will maintain discipline, good conduct, punctuality, time keeping, best work output. Sunil Kumar, Coordinator, Self Development programmes

25. Supervisor • To be available to Producer teams when they require; appreciation, assistance, support, advise, acknowledgement, second opinion – to be friend, philosopher, guide. • Nurture the producer teams like a mother. Take interest in growth of each like a Father. Look for opportunities for improvement and growth in their work and bring it to notice of Producers. • Understand process fully and suggest best methods. Sunil Kumar, Coordinator, Self Development programmes

26. Manager • Maximize productivity/profitability • Provide data to groups on Costs, profits, wastages and suggest ways • Policies/guidelines to handle recurring problems • Look for emerging problems, challenges, opportunities • Look for profit/productivity maximization, ideas, solutions, oneness Sunil Kumar, Coordinator, Self Development programmes

27. Supporting Systems for BEST • People should see point of change, agree with it enough to try; Know what is to be done & given skills to do it; See those in authority doing it. If people believe in overall purpose, they will try to change • Org: Reporting structure; operation process; measurement-set goals/perf. App/granting financial rewards must match BEST Sunil Kumar, Coordinator, Self Development programmes

28. All seniors to model BEST • Are org systems matching BEST expected. ‘Train staff’, but not reflected in PA system • We say: Give best,customer delight; but not how & what does it mean at my work place. • To change mind-set, we need time to learn, reflect, experiment, apply in STEPS • Ask people to describe to others how they will apply learning in their workplace Sunil Kumar, Coordinator, Self Development programmes

29. Pyramid contains dead bodies! • From rigid structures TO ‘small business units’ reward problem solvers who identify problem, take charge, decide quickly, fix it • Story: Director>Plot; HOD>Chapters, Measure P&PA; what to do better, • HRD explains how PA will find high fliers & redraw career path. Top: 3 out of 10, 20% bonus, 1 bottom gets none, more>out Sunil Kumar, Coordinator, Self Development programmes

30. Summary of 7th & 8th March 07 Understanding Self Sense Perception & Mind Control

31. COMMON HOLISTIC VISION FOR ALL MANKIND • Each soul is potentially divine • The goal is to manifest this divinity within by controlling nature, external and internal • Do this either by work, or worship, or psychic control, or knowledge – by one, or more, or all of these, and BE FREE • This is the whole of religion. • Doctrines, or dogmas, or rituals, or books, or temples, or forms, are but secondary details. Sunil Kumar, Coordinator, Self Development programmes

32. Every “Work” can take me Higher towards Perfection & joy or Lower towards Chaos & misery • I have infinite potential, divinity within, which is my real Self. Self is the source of all power, energy, life. My real Self is full of Bliss and therefore I can never be satisfied till I regain my blissful nature. • My Self is enveloped by 5 coverings, which have to be refined by doing my duties & quality Work, to allow me manifest my full potential & regain my ever blissful nature Sunil Kumar, Coordinator, Self Development programmes

33. Summary: Unless I purify my mind through good Choices, Thoughts, Words, Actions I can’t express my full potential for perfection & Bliss

34. Calming the Mind:Our instrument • Both Emergency and preventive measures are available to calm the mind for an appropriate response. • Understanding the Principles for a ‘Holistic Worldview’ and Learning the Processes for a ‘Calm Mind’ can Enhance Effectiveness and this will be the focus of our Program. Sunil Kumar, Coordinator, Self Development programmes

35. “Managing with Wisdom”Work Ethics

36. LIFE HAS A PURPOSE & “WORK” IS A MEANS TO REALIZE IT & BE PERFECT ETHICS & HUMAN VALUES are based on the worldview of ‘ONENESS’ & SUBJECTIVE FOCUS

37. Work Ethics is that action which can guarantee success with Peace & joyEffective Persons are those who choose the Long term good instead of short term pleasures & can create the environment, systems & organizational structureswhere people are inspired to strive for the Best for the good of Society

38. Work (Karma) & Work Ethics: Karma yoga/religion • Education for Work is based on the 3 R’s; Ethics focuses on Life Skills by which I guarantee success with joy • Work is for Food, Clothing, Shelter, Promotion & Status; Ethics focuses on Work as means to realize my innate Perfection & Bliss by helping society, too. • Work focuses on Money & Desires; Ethics focuses on long term good for whole humanity Sunil Kumar, Coordinator, Self Development programmes

39. Above all not knowingly to do harm – Hippocratic oath • BE rests on assumption that business ought to adhere to a socially responsible approach to decision making • BE is a practical exercise of critical thinking where the goal is a corporate practice that does not foster unnecessary social harm • BE is applied ethics; it involves taking pure theories, ideals, principles to Business arena Sunil Kumar, Coordinator, Self Development programmes

40. Integrity No one should be entrusted to lead any org/business unless he has impeccable personal integrity. What’s more, top-rung executives have to ensure that org. they lead are committed to a strict code of conduct – Louis Gerstner CEO,IBM Integrity as single most value in a manager – Chairman Unilever

41. Role as Ethical Decision maker

42. Role as Decision maker 1. As managers our primary function is to CHOOSE between various alternatives. 2. We can solve ethical dilemmas better if we ‘see’ interconnectedness between Man, Organization, Nature and Society; Oneness 3. It is our responsibility to create not just an ethical environment but a work culture where people can give their best & work together for the good of society

43. Choice before us • Two roads diverged in the woods and I, I took the road less traveled by; and that has made all the difference - Robert Frost • Every moment two choices present themselves to us; the wise men choose the ‘Long-term Good’ and attain perfection; but the fools choose the ‘Short-term Pleasant’ and go round and round in darkness. Sunil Kumar, Coordinator, Self Development programmes

44. Joseph Badaracco,Prof. B.Ethics Harvard on Ethical Dilemmas • We create our destiny at those ‘Defining Moments’ when we must choose between right & right • We all experience situations where we are faced with conflicting choices, between two ideals: quantity versus quality; time Vs cost • Decisions taken over many years forms the very basis of our character. Sunil Kumar, Coordinator, Self Development programmes

45. Walking the Talk • How to make managers trained in practical, extroverted art of managing, learn to engage in intuitive personal process of introspection • Some searching questions can help change our values and beliefs into action • In work place we have three types of choice • i)Personal: Who am I? ii) Org + personal: Who are we? & iii) Who is Org? Social role Sunil Kumar, Coordinator, Self Development programmes

46. Relationship between Man, Organization & Society (Samaja) • Man has Unlimited Potential; Purpose of his Work & Life is to manifest his Full Potential in & through his Daily Work • Purpose of Business: Companies exist in society for satisfying the needs (not wants!) of people in that society • Profit is the compensation you get for your service to society: Prof.Ishikawa/Matsushita Sunil Kumar, Coordinator, Self Development programmes

47. We are in a state of perpetual purposelessness - Alvin Toffler • We are creating & refining our maps every moment depending upon our motives, choices, thoughts, words and actions. • To create a true map needs effort. More we make efforts & try to know truth, the better will our map become. • Most people do not put in the effort; their map is narrow, misleading, false, limited Sunil Kumar, Coordinator, Self Development programmes

48. Law of Work &Managing Responses

49. Law of cause & effect; action=reaction • ACTIONS PRODUCE RESULTS • RESULTS CAN BE EQUAL TO; MORE THAN; OR LESS THAN EXPECTATION • RESULTS ARE GOVERNED BY MANY FACTORS BEYOND OUR CONTROL • WE HAVE CLAIM ONLY ON CHOICES OF OUR ACTIONS, NOT ON RESULTS Sunil Kumar, Coordinator, Self Development programmes

50. Calm mind is most effective • I have ‘full’ control only on my actions • When I am not the only controller of results it cannot be wisdom to link my happiness or grief on results; they are not all in our hand • My effectiveness reduces if my mind gets disturbed due to my feelings of elation/grief • Keeping my mind calm can give best results Sunil Kumar, Coordinator, Self Development programmes