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Facilities Management Review

Facilities Management Review. Facilities Management Review. William Kenealy. Facilities Management Review. Summary of Presentation What is Facilities Management (FM)? How do we manage FM now? What are we going to do in the future?. Facilities Management Review.

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Facilities Management Review

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  1. Facilities Management Review Facilities Management Review William Kenealy

  2. Facilities Management Review Summary of Presentation • What is Facilities Management (FM)? • How do we manage FM now? • What are we going to do in the future?

  3. Facilities Management Review What is Facilities Management? Answer “Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.” Quote from European Committee for Standardisation (CEN) and ratified by BSI British Standards.

  4. Lighting Facilities Management Review Handyman Services What is Facilities Management? Fire protection Portable Appliance Testing Plumbing Services Wire Testing ACS Security Alarms Ventilation General Maintenance Electrical Services

  5. Facilities Management Review What do we do for FM now? Answer • Multiple contractors for concessions – managed centrally • Ad-hoc maintenance for service contracts – managed locally • At the beginning of 2007, we did not really know • At the end of 2007, we know we had to change

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  10. Facilities Management Review Table 798 £756 81 £604K

  11. Facilities Management Review Does what we do now work? Answer • Limited H&S involvement • No central monitoring or control • No consistent approach • No FM at some contracts

  12. Facilities Management Review What were the objectives at the beginning of thestrategic FM review? Answer • Identify liabilities on a contract-by-contract basis. • Outsource planned and preventative maintenance to a reputable contractor with correct indemnity • Implement a system to provide complete control of cost and who is allowed to work for us • Reduce our supply base

  13. Facilities Management Review What is proposed to better manage FM in the future?Answer • One nationally recognised contractor

  14. Facilities Management Review Who is Nationwide Maintenance?Answer • A multi-disciplined building services maintenance company • Provider of full planned and preventative maintenance services • Capability to support any mechanical and electrical projects • Big enough to support us – Small enough for us to be an important client • Turnover for 2006 was £28 million.

  15. Facilities Management Review Why Nationwide Maintenance?Answer • Competitive Tender – Interviews / Site Visits / References / Review of Documentation • National Coverage • Customer Care Standards • Staff Training and Involvement • Health and Safety

  16. Facilities Management Review How will they support our UK wide operations?Answer • Head OfficeGuildford • Regional OfficesDaventry, Leeds, Winchester, Bristol & Covent Garden • Employed ResourcesEmploy 390 people, including 250 Service Engineers • Subcontracted ResourcesManage a comprehensive network of specialists

  17. Facilities Management Review Do they have a Vision?Answer • Differentiation through service and technical solutions • Blue chip client base • Strong brand name associated with best in class service and solutions • Attracting and employing top performers in the industry

  18. Facilities Management Review What services will Nationwide Maintenance provide?Answer • Senior Contract Manager • Central Helpdesk at Guildford • Helpdesk will assign calls & dispatch Engineers • Each contract will have a log book for monitoring • Real-time computerised monitoring and management

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  20. Facilities Management Review Who will pay for this service?Answer • Each contract will pay for the services they use

  21. Facilities Management Review How will the new contract be implemented?Answer • Phased implementation • Full review of assets and liabilities • Full asseting and logging for all contracts • Interim service until February / March 2008

  22. Facilities Management Review How does the Interim Service work?

  23. Facilities Management Review What will be included in the full contract post February 2008?Answer • Comprehensive planned and preventative maintenance regime • Emergency response service • Call-out maintenance service • Ad-hoc projects

  24. Facilities Management Review Who will be responsible for what?

  25. Facilities Management Review What is not included under the new maintenance contract?Answer • Signing • Lining • Lifts • CCTV These will be covered by separate Framework Agreements with known specialist suppliers and partners.

  26. Facilities Management Review Does this new regime apply to all contracts?Answer Yes, but with a few exceptions……… • London Borough of Bromley • London underground Ltd These will continue under their current established and audited maintenance regimes.

  27. Facilities Management Review Summary To make this work, we need yourhelp! Once implemented, our facilities management will be undertaken to the same premium level as our contracts

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