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Eurostat, Central User Support First period of the new User Support Luxembourg, 29-30 April 2015 Emmanuelle Berthe , Katarzyna Kraszewska Eurostat unit DG . 02 Communication. In the presentation. Central User Support: Team introduction Our objectives Some statistics.

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  1. Eurostat, Central User SupportFirst period of the new User SupportLuxembourg, 29-30April2015Emmanuelle Berthe, Katarzyna Kraszewska Eurostat unit DG.02 Communication

  2. In the presentation • Central User Support: • Team introduction • Our objectives • Some statistics

  3. CENTAL USER SUPPORT - TEAM • Emmanuelle Berthe • PanagiotaBisiela • Katarzyna Kraszewska

  4. CENTAL USER SUPPORT - OBJECTIVES • Ensure high quality user support by: • by providing replies to users • by interactions with producer units within Eurostat • Data quality reporting: • identifying areas of concern • carry out relevant follow up actions (e.g. information of units, monitoring of implementations)

  5. STATISTICS • (reference period 2014)

  6. The main users of the Central User Support: • Commercial companies/enterprises • (39% of the total numer of the requestsreceived) • Students/Academics/Researchers(25%) • Private users (11%)

  7. The main users of National Support Centres: (statistics calculated based only on the data available in the Assist system) • Students/Academics/Researchers • (37%of the total numer of the requestsregistered in the Assist system, excluding requests of the Central User Support) • Commercial companies/enterprises(30%) • Private users (11%)

  8. User support requests treated in the Central User Support by statistical domain, 2014

  9. User support requests treated in National Support Centres by statistical domain, 2014

  10. User support requests treated in the Central User Support by origin, 2014 • Total numer of requests received - 3148

  11. User support requests treated in the Central User Support, 2009-2014

  12. User support requests treated in the Central User Support, 2009-2014

  13. Workload, 2014

  14. Thank you • to all the Support Centres • in the ESDS network • for good cooperation

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