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Transit Traveler Information

Transit Traveler Information. CEE582. On-Board Automatic Vehicle Location and Mobile Processing. Next Stop Displays. GPS Receiver. Data Radio/. Message and AVL. Next Stop Announcements. Wireless Data. Transmission. On. -. Off Load. Customer Information. Fixed. -.

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Transit Traveler Information

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  1. Transit Traveler Information CEE582

  2. On-Board Automatic Vehicle Location and Mobile Processing Next Stop Displays GPS Receiver Data Radio/ Message and AVL Next Stop Announcements Wireless Data Transmission On - Off Load Customer Information Fixed - Route Central Control Dynamic Central Bus Stop Sign Vehicle Computer - Aided Performance Dispatch and Data Fixed - Route Vehicle Tracking Multi - Modal Revenue Data Interactive Voice Digital Video Response Phone System Route Invalid Fare Cards Internet - Based Fixed - Route Performance Fixed - Route Fare Structure, Data Service Status Routes and Schedules Internet - Based Trip Planning CEE582

  3. Goals • Attract new riders • make transit a reasonable alternative • Retain riders • make transit worth the trouble • Increase political support • stay in business CEE582

  4. Barriers to Using Transit • Lack of • Convenience • Safety & security • Reliability & dependability • Actual and perceived CEE582

  5. Tough Product to Market • Can I get there by bus? • When and where do I catch the bus? • Did I miss the bus? • Is it coming at all? • I need correct change? • I have to transfer? • Where are we anyway? CEE582

  6. APTS Making Transit Cool CEE582

  7. Technology Enables Change Operations Focus Customer Focus CEE582

  8. Traveler Information Services • Pre-trip • Timetables and maps • Interactive route finding • Trip planning • Current status of service • En-Route • Next stop • Expected bus arrival time at transfer centers CEE582

  9. Traveler Information Technologies • Multi-modal web-based traveler information portal • PCs • Kiosks • Web-based transit maps and schedules • PCs • Kiosks • Web-based transit trip planning • PCs • Kiosks CEE582

  10. More Traveler Information Technologies • Web-based “real-time” information – current status of service • PCs • Mobile devices (PDAs. Cell phones) • Kiosks • Interactive voice response • Electronic signs at bus stops, transit centers • Electronic signs on-board CEE582

  11. Timetables, Maps and Interactive Route Finding • Electronic copies of timetables • Route finding • Selected origins and destinations • Neighborhood level • Multi-modal connections CEE582

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  17. Trip Planning • User input of origin, destination and time of travel • Result includes: • Routes, stops, boarding times, transfer locations • Walking route to bus stop and final destination • Fare • Regional • Intercity, statewide, multi-state CEE582

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  20. Current Status of Service • “Real-time” information or “Next Bus” information • Current location • Current schedule adherence status • Predicted schedule adherence status • Predicted arrival time or minutes until arrival CEE582

  21. Arrival Predictions • Based on: • Current schedule deviation (at previous time point) • Predicted travel time from current location to next time point • Historical information versus modeled performance CEE582

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  29. On-Board “Next Stop” • On-board database • Route • Stop sequence • Scheduled times • Current location (AVL) • On-board processing of actual vs. scheduled location to confirm current service CEE582

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  31. On-Time Performance CEE582

  32. “I feel safe at this bus stop at night.” CEE582

  33. Overall Satisfaction with Service CEE582

  34. Transit Traveler Information Implementation Issues • Major schedule changes at least 3 times/year • Minor changes every day to every 2 weeks • How best to communicate current service status information • Accessibility (ADA) • Vandalism • Environment • Communications requirements CEE582

  35. More Implementation Issues • When is a bus “late?” • What if a bus is early? • Just because it was late there doesn’t mean it will be late here • What if the prediction is wrong? (public trust in the information) • Funding constraints -- Is giving riders information more important than giving them more service? CEE582

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