Opening the Door: Academic Technology and Library Collaborations at Ohio State

1. Opening the Door: Academic Technology and Library Collaborations at Ohio State Joanne Dehoney Office of the CIO Elizabeth L. Black University Libraries Educause Learning Initiative Annual Conference

2. Libraries and IT What are the cultural and historical barriers to collaboration at your institution? Missions are converging. Infrastructure is expensive. Educause Learning Initiative Annual Conference

3. Agenda • Scene Setting • Dialog: Stereotypes • 3 Cases from Ohio State • Dialog: Effective Collaborations • Wrap-up Educause Learning Initiative Annual Conference

4. Provost Who are we? University Libraries University Libraries Office of the CIO Classroom Services Technology Enhanced Learning & Research Network, SAN, Hosting, Telecommunications, Server Support Educause Learning Initiative Annual Conference

5. Our Lens: TELR & University Libraries • Library exposed through LMS • eReserves • Hierarchical library resource pages • Librarian role • LMS exposed through Library • Course Enhancement grants • Digital Storytelling Project • Seminar Series Educause Learning Initiative Annual Conference

6. Ground Rules Educause Learning Initiative Annual Conference

7. Dialog: Identifying Stereotypes • Beyond the obvious • ID stereotypes -- local or otherwise • Positive and negative light • Scribe(s) • ~5-10 minutes Educause Learning Initiative Annual Conference

8. Discipline Stereotypes Educause Learning Initiative Annual Conference

9. I. Library Links in Carmen • Goal: Develop an application to expose library resources in the learning management system at the correct level of granularity. Educause Learning Initiative Annual Conference

10. Library Link in Carmen Library Link Selected Display YES Instructor or student? Course Specific Page NO Display YES Department Specific Page NO Display University Default Display NO YES College Specific Page Educause Learning Initiative Annual Conference

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13. Library Link: Cultural Challenges • Academia v Business: • TELR’s PMI style project definition off-putting to Librarians • Terminology: Business processes v. workflows • Individuals v. Systems • Difficult to engage librarians in systems thinking • Striving to serve every individual Educause Learning Initiative Annual Conference

14. Impact on Project • Process slowed and stalled • One person left original committee, dramatically leaving mid-meeting • Scope kept drifting toward rebuild of existing library web resources Educause Learning Initiative Annual Conference

15. Outcome • Developed big picture in Library IT group and TELR • Librarians developed specific cases in tight framework • Took cases back to original team members and larger library staff • TELR dropped emphasis on project paperwork Educause Learning Initiative Annual Conference

16. II. eReserves in Carmen • Goal: Move eReserves into the “Learning Object Repository” associated with Carmen. Educause Learning Initiative Annual Conference

17. eReserves in Carmen Course eReserves area Course Course LOR CARMEN Educause Learning Initiative Annual Conference

18. eReserves in Carmen Course • Dedicated area of LOR • Specialized “eReserves Role” • Single support contact (hotline) eReserves area Course Course LOR CARMEN Educause Learning Initiative Annual Conference

19. eReserves in Carmen: Service Pitfalls • Librarians ran into trouble using LOR • Began placing resources directly into courses using student labor • Shared logins • Didn’t call TELR Educause Learning Initiative Annual Conference

20. Impact on Project • The work got done • Cultural confusion • Betrayal • “You said it would be easy!” • “We created exceptions processes for you!” Educause Learning Initiative Annual Conference

21. Analysis • Application fluency = Making Assumptions • Shy older females • Rule orientation • Priorities: individuals over systems Educause Learning Initiative Annual Conference

22. Outcome • Project debriefing • Had TELR staff reach out weekly • Reinforced “hotline” use • Q & A instead of training approach Educause Learning Initiative Annual Conference

23. Case III: Maintaining EZProxy Logs • Goal: Systematic maintenance of log files Educause Learning Initiative Annual Conference

24. EZProxy: The Scenario • New sys admin from IT side, not libraries • Responsible for system maintenance • Mentioned in passing his plan to add an identifier to the logs and to extend time kept to 30 days Educause Learning Initiative Annual Conference

25. Impact • Cultural confusion • Efficiency versus philosophy • People versus systems • Alexandria versus Cupertino Educause Learning Initiative Annual Conference

26. Outcome • Additions to orientation for IT personnel in Libraries • Modification of the logs procedure for EZproxy Educause Learning Initiative Annual Conference

27. Dialog: Effective Collaborations • Project or service at your institution • Tie to stereotype • What worked or would you do differently • Time TBD Educause Learning Initiative Annual Conference

28. Lessons • Library • Focused pilot projects valuable for testing ideas • Include objectives and realistic measurements • Small working teams • Communication and input opportunities to broader groups • Creating project documents Educause Learning Initiative Annual Conference

29. Lessons • TELR - • Student backup systems • Faster to move to manual processes • Treat librarians more like faculty • Project planning without the terminology or boilerplate templates Educause Learning Initiative Annual Conference

30. Thank you! • Beth Black black.367@osu.edu • Joanne Dehoney dehoney.1@osu.edu This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA. Educause Learning Initiative Annual Conference