A 2020 Vision of IT Leadership

1. A 2020 Vision of IT Leadership

2. EPIC ENGINEERING & CONSULTING GROUP, LLC A 2020 Vision of IT Leadership Tom Babington, CCIO,Vice President – Technology Solutions Phone: (407) 381- 3742 tomb@epicgroupllc.com

3. Key Issues for 2020 How will IT leaders spend their time? Will the IT role still exist? And if it does, will the role be relevant?

4. How much will it differ from what you do today?

6. Role of Local Government IT Model LAND SECURITY PEOPLE MONEY

7. EPIC Role of Local Government IT Model LAND SECURITY PEOPLE MONEY

8. EPIC Role of Local Government IT Model

9. Current Profile

10. Current Profile: IT Management • IT Leaders protect their brand by adopting: • More integrated business solutions • Less costly and more dynamic networks • Less of a role as provider and more as a partner • Less time in “engine room” and more time in “board room”

11. Current Profile: Service Maturity Model Business partner Business service management C O M P L E X I T y Strategic partner IT service management Service provider Technology provider IT infrastructure management Maturation leads to increased confidence and organizational impact RELATIONSHIPS OVER TIME

12. A Closer Look Mobility Adaptability Agility

13. Adaptability– Trends and Transitions Barriers are deeply rooted in the organization: • Overcoming inflexibility in the manager’s mental models • Addressing organizational complexity at the business process level • Identifying mismatches between current resources and future needs Source: “The Adaptable Corporation”, Eric D. Beinhocker; The McKinsey Quarterly, Management 2006 number 2, Volume: 2006, Issue: 2, Publisher: McKinsey & Company, Inc., Pages: 76-87

14. Adaptability– Trends and Transitions • The Software as a Service (SaaS) model will merge with the iStore model to produce business functions as apps, available on demand. • Ten years from now, the Tax Collector’s Office may not care where an app comes from or where the computer that produces and processes the app is located…

15. Adaptability– Trends and Transitions = Living at sustenance level on a diet of low-hanging fruit • Understand your Costs (not just know them) + Optimizing system capacity • IT Governance to Manage Supply & Demand & Priorities + Diffusing management complexity • Establish Standards • Commit to Priorities

16. A Closer Look Mobility Adaptability Agility

17. Agility – Trends and Transitions Business-focused Initiatives and their Tools • Business Process Analysis • Project Management • Staff Development • Continued Statewide Collaboration • IT Governance • Business Analytics

18. Agility – Trends and Transitions • The next replacement of desktop computers in the Tax Collector’s Office – will be the last replacement of PCs in the Tax Collector’s Office. • The next user interface will grow out of the current generation’s manual dexterity with their handheld mobile devices as a wearable accessory. • The next server-bound e-mail system upgrade in the Tax Collector’s Office – will be its last, as local governments move their e-mail to the web where it will become extinct.

19. Agility – Trends and Transitions • The next server-bound storage upgrade the local government purchases – will be its last. • There will still be earth-bound network devices that will require on-site support. • The robots and drones will take care of those things.

20. About those pesky drones……….

21. A Closer Look Mobility Adaptability Agility

22. Mobility – Trends and Transitions • More than information, documents and images mobilitymeans moving… • Communications moves • Urgency moves • Decision-making moves

23. A Closer Look

24. Transformative Drivers for the Future • Transparency • GIS & spatial orientation • Solutions that are Agile and Lean • SaaS, IaaS, PaaS and coming soon EaaS • New Age Agencies: • Regional Information Management Authority

25. Transformative Drivers for the Future Who should we be most concerned about? • The Public Sector Entrepreneur? • EaaS? • Airborne Drones? • Earth-borne Robots? • County Clerk?

26. Transformative Drivers for the Future Data as a commodity for exchange traders • Storage capacity becomes cheap, abundant, transient and even more problematic. • “Cloud providers” are acting not as the “cloud owner”, but as the middleman, the broker, the day trader who will receive data over the Internet and then pass it along to one or more true cloud providers – anywhere in the worldfor any length of time.

27. Transformative Drivers for the Future Data as a commodity for exchange traders • The data becomes a publicly-traded commodity that will be managed by the least expensive host – until a less expensive host appears, within a week or within seconds. • The data will move to the cloud provider who is, at any moment, managing the best margin between the amount of capacity rented for the data and the price the owner of the data is willing to pay.

28. EPIC Data Hosting Commodities Market Model

29. EPIC Data Hosting Commodities Market Model

30. Summary • Big Picture • The business role of IT in the Office of the Tax Collector • Addressing organizational complexity at the business process level, then establishing Standards and committing to priorities • Using IT Governance to Manage Supply & Demand & Priorities • Always considering regional collaboration

31. A View From the Beach Things seem pretty secure, simple, stable. EKW but things can change quickly with unintended consequences

34. Final Thoughts • Use IT Governance to Manage Demand, Supply & Priorities • Actively seek opportunities for regional collaboration • “If you’re not at the table, you’re probably not on the menu.” (Anonymous) • “Do it for yourself before someone else does it for you.” (TB)

35. Final Thoughts And about those flying Frisbee Drones…

36. We Already Have a Counter Measure

37. Thank you! • Tom Babington • Vice President – Technology Solutions • (407) 536-4516 • tomb@epicgroupllc.com