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SA1 SEE ROC Processes Ognjen Prnjat South East Europe ROC manager GRNET

SA1 SEE ROC Processes Ognjen Prnjat South East Europe ROC manager GRNET. SA1 operational policy training, Athens 20-21/01/05. EGEE is a project funded by the European Union. Objectives of this session. Review our ROC responsibilities Agree on our ROC operational policies. Our collective aim.

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SA1 SEE ROC Processes Ognjen Prnjat South East Europe ROC manager GRNET

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  1. SA1 SEE ROC ProcessesOgnjen PrnjatSouth East Europe ROC managerGRNET SA1 operational policy training, Athens 20-21/01/05 EGEE is a project funded by the European Union

  2. Objectives of this session • Review our ROC responsibilities • Agree on our ROC operational policies Athens, 20-21/01/05 - 2

  3. Our collective aim • Build expertise and operational procedures that will allow Greece to: • Integrate into European production-level infrastructure • Operate a self-standing coherent Grid infrastructure • Create teams of core experts for the future • Make sure EGEE-2 arrives • Continue our integration into European trends • Support local users • Always be one step ahead  Athens, 20-21/01/05 - 3

  4. Process • JRA1 test m/w  pre-production (separate infrastructure) • Giving f/b to JRA1, users, etc. • Have experience with new m/w • M/W certification • Release installation preparations • Installation testbed • M/W deployment / upgrades • Monitoring and operational support • User support Athens, 20-21/01/05 - 4

  5. Pre-prod team SEE Helpdesk UoM, UoPatras M/w certification team UoA, IASA Installation support team Demokritos, UoM UoP, Community UoA, IASA Deployment coord team GRNET Per-node deployment teams Node teams RO Site certification team GRNET ICCS, Demokritos Deployment Release team t Deployment team Athens, 20-21/01/05 - 5

  6. Pre-production service • Smaller sites, but still need to be committed (support 8x5) • New generation m/w • EGEE components phased induction • Crucial for testing and experimentation • Crucial to give feedback to m/w developers, experiments, and production service operations • Will gain early experience with m/w so can help the installation support team Athens, 20-21/01/05 - 6

  7. Certification and installation preparation • ROC in principle performs m/w acceptance testing (certification) on the target platform • Certification testbed needed • Participate in development of testing suites • However this is centralized at CERN currently • Porting to other platforms if necessary • All our sites are likely to run the default OS • Site responsible for porting if decides to run different OS • Customization of m/w to the local configuration • Currently no obvious customizations necessary • Sites responsible for customizations • UoA coordinating porting and customization • Establishing instillation guidelines and procedures • Installation testbed needed • Providing installation / customization advice through helpdesk • Documentation • CERN-based Athens, 20-21/01/05 - 7

  8. Deployment and upgrades • SLA establishment with RC • New release / upgrade deployed on production RCs • Deployment of core GRID services (RB, BDII, RLS) at any of the sites if and as needed to support local VOs • Need coordination and stable procedures (KK presentation) • Site certification • Lead partner: ICCS • Site teams responsible for running the tests Athens, 20-21/01/05 - 8

  9. Monitoring team CICs – Savannah, GGUS ICS-FORTH Operations Operations coordination team GRNET ROC support team SEE helpdesk CTI User support team Per-node operational teams Security management team Demokritos Auth + Aegean+ BG Node teams Support team Athens, 20-21/01/05 - 9

  10. Monitoring • Proactive • Currently by CICs • But our ROC should start taking over pro-active monitoring • Statistics • SLAs, accounting etc • Centralised (incl. database) • Per-site local monitoring service for fabric, accounting, other stats Athens, 20-21/01/05 - 10

  11. Support • Coordination and follow up of tickets arriving from CICs, sites and users • Helpdesk operations: problem diagnosis and problem referral to relevant groups (installation problem, site-specific problem, user-specific problem) • Participate in developing and running coherent Trouble Ticket (TT) and knowledge database infrastructure • Helpdesk in RO • Sites responsible for: • Front-line support for the operational problems • Front-line support for local and remote users • Automated procedures for daily checks + failure notification • Problem tracking system for support Athens, 20-21/01/05 - 11

  12. Security • Detailed CA presentation by CK • Auth operates the CA, VOMS, MyProxy • Aegean provides support and specific authorisation activities (VOMS) Athens, 20-21/01/05 - 12

  13. Greece: GRID projected topology Additional non-HG nodes welcome! i.e. Auth, UoM, IASA Athens, 20-21/01/05 - 13

  14. Sites + responsibilities Athens, 20-21/01/05 - 14

  15. Communications procedures • www.egee-see.org • egee-see-sa1@grnet.gr • CERN Document Server (CDS): http://agenda.cern.ch/displayLevel.php?fid=41 • Main sitehttp://egee-intranet.web.cern.ch/egee-intranet/gateway.html • EDMS server (In OTHERS/EGEE/) https://edms.cern.ch Athens, 20-21/01/05 - 15

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