Company

1. Airlines Sales & Marketing Solutions

2. Company • AviaTeam Airlines Sales & Marketing Solutions, is a full independent Portuguese based company acting as GSA – General Sales Agent at Portugal and Angola, with own facilities: • • Lisboa 1 central located office (ticketing & sales + Call Center & Sales Support) • • Porto 1 central located ground level office • AviaTeam Airlines Sales & Marketing Solutions as own offices at Lisbon, Porto and Luanda, fully equipped w/ the state of art technologies regarding communication. • We may provide immediate installation of AIRLINE at our modern premises located at the business heart of the two major cities in Portugal - Both ground level located and perfectly served by public transportation. • Front Office for customer attendance plus a “open space” BackOffice is the profile of offices mentioned where the corporate presence, image and 100% dedicated contacts are available. • We ensure a physical commercial presence of top quality, were AIRLINE image would be highlighted (fulfilling all corporate image details defined). Our concept is “Be the Airline!”. • Our activities domain includes Sales Representation, Ticketing Office, Call Centre, Help-Desk trade and passengers, Sales & Commercial Support and e-m@rketing (database w/ over than 7.000 agents e-mail addresses in Portugal) plus customer care, flight supervision (station manager), revenue management, marketing strategy (pricing & product), PR, Institutional Representation (interaction local community, advertisement, add placement on trade/general media), Interline/Civil Aviation Authority/Airport Management Relations, etc. AviaTeam Airlines Sales & Marketing Solutions always respect AIRLINE corporate image and philosophy. • Our Team is well experienced both as airline as well as GSA activities. • We hereby present ourselves hoping for further chance for a face to face meeting w/ AIRLINE for better evaluation for mutual benefits on a future GSA appointment for PORTUGAL. • Best Compliments, • Márcio Ferreira - CEO Airlines Sales & Marketing Solutions

3. Why AviaTeam? • AviaTeam is neutral and acts solely in the identity of its airline principal, taking care of the target and interests of the airline principal offering exquisite service. • AviTeam is… • globally implemented in the market • financially strong and solid • young, dynamic and innovative • AviaTeam is NOT… • a travel agent, wholesaler or tour operator. Being so, Fly Team (airline principal) remains neutral and independent towards all market producers. • has no IATA No. as it is not an IATA agency, but is provided with an IATA No. from each and every airline principal. • Why a GSA? • to maximize performance due to result based remuneration • to decrease costs due to variable cost structure only • to personalize sales, marketing, accounting and reporting • to outsource legal requirements e.g. taxation, human resources and registration formalities • to establish the most efficient and successful local sales organization. • Why AviaTeam? • specialized airline knowledge • unique performance record • maximum product dedication • sophisticated internal network • solid financial background • independent & neutral market participant Your success is our commitment! Airlines Sales & Marketing Solutions

4. SALES & MARKETING • Sales & Marketing Activities: • Definition of a Commercial Activities plan focusing achievement of AIRLINE objectives for Portugal. • Periodic meetings and sales calls w/ main travel agents, Corporate Implants, Corporate Companies and Tour Operator. • Planning visits by sales potential (MIDT/eSmash) focusing airline goal. • Make sure of AIRLINE product awareness. • Find Out new Business Opportunities. (chamber of commerce, national institute for foreign investments, etc.) • Fares and Info distribution for AIRLINE better placement on the market. • Implementation of CIP, AIP contracts w/ significant partners • Sales & Marketing Support: • Call-Centre w/ 100% dedicated contact of AIRLINE (“AIRLINE good morning…”) • Customer Service (Claims, PTA’s, etc.) • Ticketing Service (physical or E-tkt) • Monthly Sales Reports. • Product Manager fully dedicated to AIRLINE (Russian Speaking) • Group and Special traffic management • Interline Agreements settlement if required • BSP sales monitor – Monthly Report • On going communication: news, special offers and relevant information via emailing tool reaching over than 7.800 travel agents (Portugal). Lay out 100% AIRLINE . • Marketing Plan establishment and its fulfilment after approval (advertisement, campaigns, direct marketing, sales blitz, workshops, etc.) – Always w/ 100% AIRLINE corporate image Airlines Sales & Marketing Solutions

5. AVIATEAM: Link to a worldwide prestige brand Commitment to challanging project Offer diversification Revenue Increase Skills and Know How development Increase GSA portfolio and consequently our market placement AIRLINE : Presence at Portugal market. Effective commercial presence Know-how of the market Dynamic and Result oriented team Cost efficiency Revenue Increase New business opportunities New markets Mutual benefits: Airlines Sales & Marketing Solutions

6. LISBOA Shopping Columbia Av. Júlio Dinis, 14 – 6º B 1150-131 LISBOA Tel: (+351) 21 318 03 45 Fax: (+351) 21 318 03 49 lisboa@aviateam.pt PORTO Centro Empresarial Capitólio, LJ 50 Avenida da França,256 4050-276 Porto Tel: (+351) 22 834 84 90 Fax: (+351) 22 834 84 95 porto@aviateam.pt LOCATIONS: LUANDA (em fase de implementação) Rua Samuel Bernardo, 18 - Sobreloja Tel: (+244) 222 39 13 95 Fax: (+244) 222 39 17 80 angola@aviateam.pt Airlines Sales & Marketing Solutions

7. CLIENTS: • +351213178420 • +351213178425 chinasouthern-cz@aviateam.pt • +351213513390 • +351213513395 vietnamairlines@aviateam.pt • +351213503070 • +351213503075 lot@aviateam.pt • +351213513390 • +351213513395 hkairlines@aviateam.pt Airlines Sales & Marketing Solutions

8. CLIENTS: • tacv-norte@aviateam.pt • +351228348220  +351228348225 • asiana@aviateam.pt • +351228348580  +351228348585 • gulfair@aviateam.pt • +351228348581  +351228348585 Airlines Sales & Marketing Solutions