Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301)

1. Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301) Panasonic Communications CO.,LTD.

2. 1 00’10 “ CA Supervisor Function (Concept) Log in to CA in supervisor mode, we can monitor the status of ICD-Groups, listen in on conversations, take over calls, and perform other supervisory functions. Listen-In Busy Override Take Over Call Control ICD-G Log-Out Log-In Supervisor Member-1 Member-2 Member-3 Member-4 -1 Remote Log-In/Out control Call Report Monitor Member Status Report

3. “ CA Supervisor Function (Main Menu) ICD Group Monitor Member Status Ext. Status - Member Control - Call Control Call Report

4. “ CA Supervisor Function (Programming) CA Supervisor Extension number has to assigned. CA Supervisor Extension does not need to be a member of ICD-Group.

5. “ CA Supervisor Function (Activation Key) -1 To enable CA Supervisor Function, we need CA-Supervisor licenses (activation keys). CA-Supervisor activation key: KX-NCS2301 (1user) Max. 4 KX-NCS2301 can be installed in NCP500/1000. Member Supervisor ICD-G-1 101/102 201 ICD-G-2 103/104 202 ICD-G-3 105/106 203 ICD-G-4 107/108 204 NCS2301-1 NCS2301-2 NCS2301-3 NCS2301-4 ICD-G-1 ICD-G-2 ICD-G-3 ICD-G-4 CA Supervisor CA Supervisor CA Supervisor CA Supervisor

6. “ CA Supervisor Function (Activation Key) -2 The following is possible (one KX-NCS2301 monitor multi ICD-Group) Member Supervisor ICD-G-1 101/102 201 ICD-G-2 103/104 201 ICD-G-3 105/106 201 ICD-G-4 107/108 201 NCS2301-1 ICD-G-1 ICD-G-2 ICD-G-3 ICD-G-4 CA Supervisor (Ext.201)

7. “ CA Supervisor Function (Log in) -1 CA Setting up. User Login 1- Select NB: If a user wish to change the CA user mode after installation, please un-install the CA from the PC and re-install the CA again.

8. “ CA Supervisor Function (Log in) -2 If we do not program supervisor extension in PBX programming and try to CA log in, the following message is displayed. CA Pro or CA Basic log in If no activation key (KX-NCS2301) in the NCP, or CA supervisor activation key are taken by another CA supervisor. CA Pro or CA Basic log in

9. “ CA Supervisor Function (Main Menu) -1 Function is the same as CA Pro.

10. “ CA Supervisor Function (Main Menu) -2 ICD Group Monitor Member Status Ext. Status CA Supervisor Functions Call Report - Member Control - Call Control

11. “ CA Supervisor Function (Select Group) Group Selection Pull down and select an ICD-Group

12. “ CA Supervisor Function (Extension Status) Extension Status The presence status is the same as CA Pro. Two Options All Extensions Only ICD-G member All Extensions Log-In/Out Status

13. “ CA Supervisor Function (Log In/Out Control) Member Control (Log-in/Log-out) Operation Highlight a log-out ICD-G member → Click “Log-in” → The member goes to “Log-in” mode. Highlight a log-in ICD-G member → Click “Log-out” → The member goes to “Log-out” mode. Log-Out Status Log-In Status

14. “ CA Supervisor Function (Call-Control) -1 Condition for Call-Control If we want to use the following features, we have to select the “Display only ICD Group Member”

15. “ CA Supervisor Function (Call-Control) -2 Call Control (Redirect) Operation A call arrives at an extension → Highlight the extension → “Redirect” icon goes to “Active” mode → Click the icon → Select destination NB: The Redirect function works direct call to the extension. The Redirect function does not work to ICD-Group calls. Click

16. “ CA Supervisor Function (Call-Control) -3 Call Control (Listen-In/Busy Override/Take Over) Operation Highlight an extension (taking call)→ “Listen-In” icon goes to “Active” mode → Click the icon →Secret Busy Override Highlight an extension (taking call)→ “Busy Override” icon goes to “Active” mode → Click the icon →Busy Override Highlight an extension (taking call)→ “Take Over” icon goes to “Active” mode → Click the icon →We can take over the call

17. 01’00 0 0 1 1 1 00’00 00’00 00’10 00’10 “ CA Supervisor Function (Call Monitor) -1 Call Monitor We can see the current waiting status Current Longest Waiting Time Current Waiting Call Call Monitor (Advanced Setting) We can modify the display. E.g. By Waiting Time 00’30 2 By Waiting calls

18. “ CA Supervisor Function (Call Monitor) -2 Call Monitor (Advanced Setting) We can modify the display. Determine number of waiting calls/Time, to change the Font Color and the Background Color.

19. “ CA Supervisor Function (Call Monitor) -3 Call Monitor (Advanced Setting: Current Waiting Call)

20. “ CA Supervisor Function (Call Monitor) -4 Call Monitor (Advanced Setting: Current Longest Waiting Time)

21. “ CA Supervisor Function (Member Status) We can see the selected current ICD-Group member real time status. Member Status No other optional Items.

22. “ CA Supervisor Function (Call Report) -1 We can see the selected ICD-Group Call Report (Not Automatic Up dated) . Call Report

23. “ CA Supervisor Function (Call Report) -2 Report Start Date/Time Call Report The caller disconnects the line. ICD-Group OVF-Destination Ring Incoming calls External Internal Queue OVF A Picked up call is handled as an answered call.

24. “ CA Supervisor Function (Call Report) -3 Call Report (How to refresh) Previous After refreshed

25. “ CA Supervisor Function (Call Report) -4 Call Report (Clear Report) Previous Clear Date/Time After Cleared The CA Call Report function does not support data save function.

26. “ CA Supervisor Function (Manual Dialing) CA Supervisor Menu CA Pro Menu Please use - Dial from Contact List - Copy and Dial function No Manual Dialing Menu

27. “ CA Supervisor Function (Contact Option) CA Supervisor Menu CA Pro Menu How to use the CA contact option ? 1- Highlight 2- Click

28. “ CA Supervisor Function (Comparison) Feature Difference from PA Status

29. “ CA Supervisor Function (Practice) ISDN Ext.200 Ext.601 Ext.101 ISDN Loop Back CO-1 DIL to Ext.601 Ext.102 OVF Ext.103 Ext.104 External call Ext.103 calls Ext.200 Ext.102 answers