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What We Are Selling Vonage Calling Plans

What We Are Selling Vonage Calling Plans. Vonage Qualifier Requirements. Vonage requires the customer to have the following Qualifiers to sign up for home phone service. If the potential customer is missing any of the following, they will not be able to sign up for Vonage.

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What We Are Selling Vonage Calling Plans

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  1. What We Are SellingVonage Calling Plans

  2. Vonage Qualifier Requirements Vonage requires the customer to have the following Qualifiers to sign up for home phone service. If the potential customer is missing any of the following, they will not be able to sign up for Vonage. • High Speed Internet Connection ( i.e. Cable or DSL) • Vonage works over the customer’s hi-speed internet connection. Without this, the customer will not be able to place and receive calls. • Customers who have Dial Up and Satellite internet types are not eligible as Vonage requires a consistent internet connection. • Customer Credit Card or Debit Card with a Visa/MasterCard Logo • Vonage automatically charges each recurring month so that there is no interruption of service. Vonage does not accept cash, money orders, checks. • Valid Customer Email Account • Vonage is a paperless company and communicates with the customer via email. Vonage sends the email payment notifications, updates and statements pertaining to the customer’s account.

  3. The Vonage Box™ • When the customer signs up for Vonage, they will receive the Vonage Box to connect to their internet. Provided are some key features of this device. • Available as Either a: • Standalone product -- VDV23-VD • Part of “Whole House” solution -- VDV23-CVR (includes cordless phones) • VoIP Gateway & Single Port Router in One • Color Coded for Easy Installation • Supports Up to 2 Different Phone Numbers • Additional Features • VoIP Prioritization to maximize voice quality • Fax Support • Log Diagnostics

  4. AC AC Vonage Box ™ RJ45 RJ11 Internet Modem Personal Computer Telephone Typical Vonage Connection • The following shows a how the Vonage Box will typically be connected to the customers internet connection. Vonage provide matching color coded Ethernet cables to make installation easy as possible. • Easy Installation • Connect the blue Ethernet cable to the modem and blue port on the Vonage Box. • Connect the yellow Ethernet cable to the computer and yellow port on the Vonage Box. If the customer has an existing router, swap the computer with the router. • Connect the telephone cord from the telephone to Green Port 1 on the Vonage Box. • Note: Green Port 2 is for a 2nd phone number and is inactive.

  5. Vonage Product: VDV23-VD • The following is the retail box showing the standalone Vonage Box. • Product Includes: • The Vonage Box™ • Ethernet Cables • Power Adapter • Quick Start Guide

  6. Vonage Product: VDV23-CVR • The following is the retail box showing the ‘Whole House’ solution which includes Vonage Box and cordless phone system. • Product Includes: • The Vonage Box™ • DECT 6.0 Motorola Cordless Phone System • Includes 3 handsets, base, two extra charges • Ethernet Cables • Power Adapter • Phone Cord • Quick Start Guide

  7. Calling Plans

  8. Vonage Calling Plans • When a customer signs up with Vonage, they will the ability to choose from several popular plans that fit their needs. • Whether the use is for domestic or international calling, residential or business use, Vonage offers a calling plan for everyone. • In addition, unlike other phone providers, Vonage gives the customer full access to all the features and services that Vonage has to offer. • The next slides will showcase the different plans offered and discuss benefits for Vonage customers.

  9. Our Most Popular Plan: Vonage World Name: Vonage World Plan Price: $25.99/month plus taxes and fees Lead Promotion:$9.99 3-Month Step Up, then $25.99/Month Offer NO Contract FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) Plan Benefits: • Unlimited local and long distance calling to US, Canada and Puerto Rico. • Unlimited calling to landlines in over 60 countries (including 8 Latin American countries) and unlimited calling to mobiles in more than 15 countries and territories. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • FREE Vonage to Vonage calls. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  10. Vonage World – Latest Commercials Vonage is not only know for its award winning service, but also its commercials.

  11. Vonage World – Latest Commercials Vonage is not only know for its award winning service, but also its commercials.

  12. Why Vonage World? • *Carrier minutes will apply for placing call. International rates will use the Vonage World rate card.

  13. Vonage World Countries and Territories • Vonage World offers unlimited calling to the following countries. Vonage World Customers get the added benefit of unlimited mobile calling to 16 of these countries.

  14. Great International Rates Outside of FREE calling to 60+ countries, Vonage still offers some of the lowest International Calling Rates available today To search for different international rates, go to Vonage.com and click the See International Rates for all plans under Calling Plans. In most cases, Vonage rates are still cheaper then phone cards and other providers.

  15. Other Popular Plans: Vonage World Plus Name:Vonage World Plus Plan Price: $29.99/month plus taxes and fees Promotion:$9.99 3-Month Step Up, then $29.99/Month Offer No Contract Free Activation ($29.99 value) Free Vonage Phone Adapter ($79.99 value) Plan Benefits: • Everything that Vonage World® Offers: • Unlimited calling to US, Canada and Puerto Rico • Unlimited calling to landlines in over 60 countries and unlimited calling to mobiles in more than 10 countries and territories • PLUS 250 bucket minutes for calling: • Mobile phones in 40+ other countries • Landlines in 9 countries • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • FREE Vonage to Vonage calls. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  16. Other Popular Plans: Vonage World Plus Latin America 100 Even 5¢ per minute to Mexico Mobiles!!! Name: Vonage World Plus Latin America 100 Plan Price: $29.99/month plus taxes and fees Lead Promotion:$9.99 3-Month Step Up, then $29.99/Month Offer NO Contract FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) Plan Benefits: • Unlimited calling to US, Canada and Puerto Rico. • Unlimited calling to landlines in over 60 countries (including 8 Latin American countries) and unlimited calling to mobiles in more than 10 countries and territories. • PLUS 100 included minutes to landlines in 9 additional Latin American countries and to mobile phones in 17 additional Latin American Countries. • Great rates to Latin America even after the 100 included minutes are used. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  17. Other Popular Plans: Vonage World Mexico Sin Límites Including Unlimited to Mexico Mobiles!!! Name: Vonage World Mexico Sin Límites Price: $39.99/month plus taxes and fees Lead Promotion: $14.99 3-Month Step Up, then $39.99/Month Offer NO Contract FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) Plan Benefits: • Unlimited calling to US, Canada and Puerto Rico. • Unlimited calling to landlines in over 60 countries (including 8 Latin American countries) and unlimited calling to mobiles in more than 19 countries and territories. • PLUS Unlimited Calling to All of Mexico – EVEN MOBILES. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  18. Other Popular Plans: Vonage World Plus 1000 Name: Vonage World Plus 1000 Plan Price: $54.99/month plus taxes and fees Lead Promotion: NO Contract FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) Plan Benefits: • Unlimited local and long distance calling to US, Canada and Puerto Rico. • Unlimited calling to landlines in over 60 countries (including 8 Latin American countries) and unlimited calling to mobiles in more than 15 countries and territories. • 1000 Premium minutes to landlines in over 15 additional countries and mobile phones in more than 30 additional countries. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • FREE Vonage to Vonage calls. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  19. Other Popular Plans: US & Canada Unlimited Name: US & Canada Unlimited Plan Price: $24.99/month plus taxes and fees Lead Promotion:$9.99 3-Month Step Up, then $24.99/Month Offer FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) 1-Year Agreement Plan Benefits: • Unlimited local and long distance calling to US, Canada and Puerto Rico. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • FREE Vonage to Vonage calls. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  20. Other Popular Plans: US & Canada 750 Name: US & Canada 750 Plan Price: $19.99/month plus taxes and fees Lead Promotion:FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) 1-Year Agreement Plan Benefits: • 750 minutes of outbound local and long distance calling to US, Canada and Puerto Rico. • 3.9¢ for each additional minute thereafter. • Special low rates to 10 countries including Philippines, Guatemala and Jamaica. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Unlimited incoming phone calls AND Vonage to Vonage calls. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection. • Unlimited FREE 411 Directory Assistance. • Unlimited FREE Vonage Visual Voicemail™.

  21. Other Popular Plans: US & Canada 300 Name: US & Canada 300 Plan Price: $11.99/month plus taxes and fees Lead Promotion:FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) 1-Year Agreement Plan Benefits: • 300 minutes of outbound local and long distance calling to US, Canada and Puerto Rico. • 5¢ for each additional minute after. • Special low rates to 10 countries including Philippines, Guatemala and Jamaica. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Unlimited incoming phone calls AND Vonage to Vonage calls. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection.

  22. Other Popular Plans: Small Business Premium Unlimited Name: Small Business Premium Unlimited Price: $49.99/month plus taxes and fees Lead Promotion:FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) NO Contract Plan Benefits: • Unlimited local and long distance calling to US, Canada and Puerto Rico. • Includes call to landlines in Italy, France, Spain, UK and Ireland. • Dedicated fax line with 500 outgoing fax minutes (3.9¢ for each additional minute), plus unlimited incoming faxes. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Convenience: With the Simul-Ring feature, up to 5 numbers anywhere in the US, Canada and Puerto Rico will ring immediately when someone calls the Vonage number. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection.

  23. Other Popular Plans: Small Business Basic 1500 Name: Small Business Premium Unlimited Price: $49.99/month plus taxes and fees Lead Promotion:FREE Activation ($29.99 value) FREE Vonage Phone Adapter ($79.99 value) NO Contract Plan Benefits: • 1500 minutes of outbound local and long distance calling to US, Canada and Puerto Rico. • 3.9¢ for each additional minute thereafter. • Dedicated fax line with 500 outgoing fax minutes (3.9¢ for each additional minute), plus unlimited incoming faxes. • Vonage Extensions™ – extend this calling plan to any phone, even mobiles, at no extra charge. • 25+ FREE standard features – including Caller ID, Call Waiting, Anonymous Block. • Convenience: With the Simul-Ring feature, up to 5 numbers anywhere in the US, Canada and Puerto Rico will ring immediately when someone calls the Vonage number. • Online Account Access to manage features and service. • Portability. Take the Vonage Box anywhere there’s a high speed connection.

  24. Vonage Benefits

  25. Vonage Benefits • Not only does the customer receive award winning phone service, they will also gain access to a multitude of benefits exclusively offered through Vonage. • In addition, Vonage constantly strives to innovate new services and features that will, in most cases, be absolutely free for all customers. • Vonage just recently released new features and enhancements that expand the Vonage service onto customer mobile phones. • Vonage also offers special Add-on services (competitively priced) should the customer want to enhance their service. • The next slides will showcase benefits and add-on services for all Vonage customers.

  26. 25+ Free Features • Vonage offers 25+ features with ALL plans offered • A few of the included Features: • Vonage Extensions • Vonage Visual Voicemail • Network Availability Number • Caller ID/with Name • Call Waiting • Call Transfer • Included Features can be found on www.Vonage.com

  27. Additional Benefits!! • In-Network Calling • When you become a Vonage customer, you can talk to any other Vonage customer worldwide! It doesn't matter which Vonage plan you're on. Also, free calls to people who download Vonage Mobile!! • 24/7 Customer Support • We may be high-tech, but we haven't forgotten about good old-fashioned customer support over the phone. You can call us 24 hours a day, 7 days a week at 1-VONAGE-HELP. • Enhanced 411 Calling • Vonage 411 Calling with Call Connect provides residential and business listings, even if you don't know the name or address. Can't remember the name of that restaurant you adore? You don't need it! You can search for whatever you're looking for using categories and keywords. • Vonage Online Account • Vonage Online Account lets you manage your Vonage account yourself, just by logging on. Vonage Online Account puts you in control of the countless preferences and features that Vonage offers with your service-from any computer.

  28. Number for Life • Customers who make the switch to Vonage today have a very good chance of keeping current number • Customers can enjoy the savings that Vonage offers without having to worry about making sure friends and family memorize a new number • The number transfer process takes approximately 10 business days from the time customers confirm the transfer request

  29. Add-Ons • Fax Line • Only $9.99 for Residential customers. Included for business customers. • Dedicated fax line with its own phone number • Keep track of incoming and outgoing faxes via the Online Account! • Virtual Number • Only $4.99 to $9.99 per month • Virtual numbers are inexpensive secondary phone numbers that ring to the customer’s Vonage line. Friends and family pay local rates. • Available in US, Canada, Japan, Brazil, Poland, Chile, Argentina, Peru, Hong Kong, Panama, France, Ireland, Italy Greece, Spain, Mexico City & United Kingdom • Toll Free Plus • Only $4.99 per month • Allow people to call Vonage Customers at no charge from anywhere in the US anytime • The Vonage call routing system will point incoming Toll-Free Number calls to their Vonage line • 100 Incoming minutes, 4.9 cents per min for overages

  30. Competitors

  31. Alternate VoIP Providers • While Vonage Innovates, others Imitate…. • Potential customers will have options with different providers who say their product is better for a multitude of reasons. With Vonage’s combination of price, features and service, this clearly shows that this isn’t the case. • The next section will discuss advantages that Vonage has over its competitors.

  32. Competitive Advantage • 24/7 Customer Support • Vonage is one of the only companies left that offer LIVE 24/7 Customer Support. We support in both English and Spanish. • MagicJack only offers online support. • Ooma live support is not 24/7. • Instant access to 20+ Free Features • No matter what calling plan the customer signs up for, they will have access to all 25+ features. • MagicJack only offers about 6 features. 19 less than Vonage. • Ooma requires the customer to sign up for their Premier service to gain access to their ‘Premium Features’. These features are standard with Vonage. • Service expands to Mobile Phones • Vonage offers features and Smartphone apps to expand home service to a customer’s mobile number. Vonage offers apps that will allow a customer to take advantage of Vonage international rates through their cell phones. Friends or family that don’t have service can download the Vonage Mobile app and talk to Vonage Home customers absolutely free. • MagicJack and Ooma are limited to home phone service.

  33. Basic “Facts” Point of Sale - Activations • Do: • - Customer facing sales opportunities including: • In Store Sales • Events/Shows • This product is to be sold in a retail manner. • Do Not: • - Do not conduct Online Sales. • - Do not produce Email Campaigns. • - Telesales are strictly prohibited. • - Customers MUST Activate using their own credit card. Do not activate a Customer that does not have a credit or debit card. • - Do not create a URL or email address with Vonage in the domain name (i.e. anything@vonagexxxxxx.com). • Avoid Fraud: • - Ask your Customers for a valid email address (Do not use your own). • - Do not use the same email for multiple activations. • - If a Customer does not have an email address or does not want to provide one, explain to them the importance of having the • information and then assist them in creating one. Refrain from selling to Customers who do not want to provide or create an email address. • Any violation of the above actions will be considered fraudulent. Vonage will take immediate action including, but not limited to: • - Withholding of Commissions • - Suspension • - Termination • Fines • Remember to follow these simple Basic “Facts” when activating your Customers and continue • a long lasting, successful relationship with Vonage!

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