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Turtle Diagram

Inputs. Measure(s). Outputs. Supplier . Process. Customer. Materials/Equipment. Support Process(es). Competence/Skills/Training. Turtle Diagram. Process. Turtle Diagram. Steps that make up the process Explanation of how to do the process

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Turtle Diagram

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  1. Inputs Measure(s) Outputs Supplier . Process Customer Materials/Equipment Support Process(es) Competence/Skills/Training Turtle Diagram

  2. Process Turtle Diagram • Steps that make up the process • Explanation of how to do the process • Could include Procedures and Work Instructions • Or parts of Procedures and Work Instructions

  3. Process Turtle Diagram • Questions • Does the process meet the requirements of the standard? • Compare what is written to the standard • How do you do the process? • Have them show you • How does the process work? • Ask them to explain it • Are process users following the process? • Compare what they say and do to what is written

  4. Inputs Turtle Diagram • What you need to perform the process • Examples: • Orders from customers • Raw Material • Forms • Travelers or Routers

  5. Inputs Turtle Diagram • Questions: • What do you need to do the process? • They should explain the inputs • How do they get those inputs? • Have them explain how they get them • How do they verify they have the right inputs? • Check to see what type of inspection is done

  6. Supplier Turtle Diagram • Who supplied the process with the inputs • Examples: • External customers • External suppliers • Document control • Warehouse

  7. Supplier Turtle Diagram • Questions: • Who gave you your inputs? • Have them tell who the supplier is • How do they monitor their supplier? • Have them explain

  8. Materials/Equipment Turtle Diagram • Anything that you need to perform the process • Examples: • Machines • Measuring instruments • Computers • Clean room

  9. Materials/Equipment Turtle Diagram • Questions: • What type of measuring equipment do they use? • Have them show the measuring tools • How do they know if the equipment is calibrated? • Look for identification of calibration • How is equipment maintained? • This could be computers • How are computers backed up? • Check the record procedure

  10. Measure(s) Turtle Diagram • Measures of the Process • Examples: • Nonconformances • Throughput • Output • Amount of scrap

  11. Measure(s) Turtle Diagram • Questions: • How do they measure the process? • Explain what type of measures there are • How do they know they are doing a good job? • Explain how their boss measures them such as reviews • What are the requirements they are trying to meet? • Do they have any kind of requirements such as drawings, specifications and how are they meeting them

  12. Support Process(es) Turtle Diagram • Any support processes that are needed to allow you to do your main process • Examples: • IT • Calibration • Storage • Warehousing

  13. Support Process(es) Turtle Diagram • Questions: • What process(es) support you? • Ask them if they know • How do these process(es) support you? • Ask them if they know • How are these support processes measured? • Investigate

  14. Outputs Turtle Diagram • The product of the process • Examples: • Product • Calibrated measuring tools • Purchase orders • Measurement results

  15. Outputs Turtle Diagram • Questions: • What comes out of the process? • Have them explain what they produce • What is your process or service? • Find out if they know

  16. Customer Turtle Diagram • The customers of the process • Examples: • Next operation • Shipping • Inspection • Production

  17. Customer Turtle Diagram • Questions • Who is/are your customer(s)? • Ask them • Have you ever asked your customer what they need and how you are doing? • If they don’t know then they do not know they are doing a good job

  18. Competence/Skills/Training Turtle Diagram • What types of Competence/Skills/Training does the person who is doing the process need • Examples: • Computer skills • Ability to use measuring equipment • Ability to read drawings • Ability to use machinery

  19. Competence/Skills/Training Turtle Diagram • Questions: • What type of competence/skills/training do they need to perform the process? • Look at job descriptions • Ask the boss • Do they have the competence/skills/training to preform the process? • Look at training records

  20. Inputs Measure(s) Outputs Supplier . Process Customer Materials/Equipment Support Process(es) Competence/Skills/Training Turtle Diagram

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