1 / 2

Process for Requested Modifications to Performance Measurements and Performance Assurance Plans

Process for Requested Modifications to Performance Measurements and Performance Assurance Plans. One or Multiple CLECs. Service Management. Other CenturyLink QC Organization(s). Identify PID/PAP Issue(s) & Communicate with CenturyLink QC. CenturyLink QC Identifies PID/PAP Issues.

kenley
Download Presentation

Process for Requested Modifications to Performance Measurements and Performance Assurance Plans

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Process for Requested Modifications to Performance Measurements and Performance Assurance Plans One or Multiple CLECs Service Management Other CenturyLink QC Organization(s) Identify PID/PAP Issue(s) & Communicate with CenturyLink QC CenturyLink QC Identifies PID/PAP Issues Access Request Form from Website? Discuss Issues with CLEC(s) Yes No Does the Issue Require a Request for Modification? Resolve with Customer Employing Other Processes Resolve with CenturyLink QC Employing Other Processes No Complete RM-PID/PAP and Send to CenturyLink QC Service Management Yes Complete RM-PID/PAP and Send to CenturyLink QCService Manager Provide Request Form to Modify a PID/PAP Acknowledge Request Log Request Review Request for Completeness (target within 5 business days) Is the RM-PID/PAP Complete? Yes No Describe Deficiencies & Provide to CLEC(s) (target within 1 business day) Discuss Issue(s) Understand Issues Research Impacts Work with Svce Mgmt to Schedule & Prepare for Meeting Schedule Meeting(s) with CLEC Community Provide Agenda & Meeting Materials, as Appropriate Work with CenturyLink QCto Schedule Meeting(s) Prepare for & Attend Meeting(s) Prepare for & Attend Meeting(s) Prepare for & Attend Meeting(s) Go to Page 2 Go to Page 2 Go to Page 2 Go to Page 2 Page 1

  2. Process for Requested Modifications to Performance Measurements and Performance Assurance Plans (continued) One or Multiple CLECs Service Management Other CenturyLink QCOrganization(s) From Page 1 From Page 1 From Page 1 Conduct Meeting(s) Discuss Proposed Changes Share Information Reach Agreement Identify Disputed Issues Notify State Commission Staffs of Subsequent Meeting(s) after Initial Discussion(s) Post Agreements on Website & Send Notification to CLEC Community & State PUC Staffs Agreement Reached? No Yes Yes File Amended Exhibit(s) B and/or K with State PUCs as Appropriate Post Disputed Issues to the Website Raise Disputed Issue with State PUC(s) as Desired Raise Disputed Issue with State PUC(s) as Desired Stop Process Page 2

More Related