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AIG - Williamsburg

AIG - Williamsburg. What region of the country is your agency located:. Northeast Southeast Mid Atlantic Central Northwest Southwest. 8. What changes do you expect to see, in aggregate, relative to pricing Q1, 2009?. Zero or flat pricing Decrease of 5% or less

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AIG - Williamsburg

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  1. AIG - Williamsburg

  2. What region of the country is your agency located: • Northeast • Southeast • Mid Atlantic • Central • Northwest • Southwest 8

  3. What changes do you expect to see, in aggregate, relative to pricing Q1, 2009? • Zero or flat pricing • Decrease of 5% or less • Decrease greater than 5% but less than 10% • Decrease greater than 10% • Increase of 5% or less • Increase grater than 5% 8

  4. What do you think our overall pricing change was for SWC in 2007? • Less than 3% • 3-5% • 6-8% • Greater than 8% 7

  5. How much new business do you think SWC has written Year to Date 2008? • $100,000,000 – $200,000,000 • $200,000,000 - $300,000,000 • $300,000,000 - $400,000,000 • Over $500,000,000 8

  6. What is the number one reason you do not win an account quoted in our eWC system? • System declined due to class of business • Was not able to get a quote with the needed timeframe • Pricing was not competitive • The buyer went with an all lines quote • Payment plan was not competitive • Buyer did not want an AIG solution 0

  7. If pricing was the issue, specifically on eWC accounts, how much higher was the AIG quote relative to the binding carrier quote? • 5% • 10% • 15% • 20% • Over 20% 6

  8. Where does AIG SWC rank in your office? • Top Market – majority of WC is placed with AIG SWC • Number two market • In the top five • Our only workers compensation market 7

  9. Overall, how well do you feel your clients are serviced by AIG Claims Services? • Very well, we receive no complaints • Above average, we receive very few complaints • Average, we receive complaints but is does not impact our ability to write business with SWC • Below average with the level of service having a negative impact on our ability to write and retain business with SWC 8

  10. Following is a list of important value points we continually review. Please rank them in order of their importance to you.(Select 1st priority, wait 1 second, select 2nd priority, wait 1 second, etc.) • Customer Service • Systems Maintenance • Underwriting Appetite • Product Pricing • Ease of Doing Business • System Capabilities 0

  11. In what way has eDelivery most improved your business? • More efficient workflow • Lowered Mailing Costs • Quicker receipt of documents • Electronic Filing Cabinet capabilities • I am not sure 6

  12. When considering your technology plan for the future, within the next two years, how critical will system integration, upload, download capabilities be for you when choosing an insurance carrier partner? • An absolute necessity, I will be exclusively be partnering with carriers who have this capability. • Preferable, I see my operation operating in this environment optimally but will not require this direct interface with my carriers • I am still formulating my technology plan and am undecided about the importance of integration • This is not an important consideration in my technology plan 5

  13. On Average, how many lines of coverage do you currently deliver to your policyholder? • One • Two • Three • More than three 1

  14. Is a three working day turn around time in responding to new business submitted to one of our New Business E-mail boxes a reasonable and appropriate timeframe to help you successfully transact business? • Yes • No 2

  15. Do you feel in today’s marketplace, on accounts with premiums between $130,000 and $250,000, automatic renewal of policies is a viable strategy? • Yes • No 0

  16. How will the addition of GL and AL to our product offerings affect your business plan in 2009? • We already target these lines and will expand our plan to incorporate the new offerings from SWC • This will be a new offering for us. We plan to dedicate resources to cross sell this line with our existing clients and aggressively market this new offering • This is a new offering for us. We will offer these additional lines to our clients but it will not be a key focus in our business plan • We do not plan to expand our business plan to include these additional product offerings. 0

  17. What are the 3 most important issues your agency faces in the upcoming year? • Organic Growth • Business Retention • Retention and recruitment of high quality staff • Carrier Relationships • Product Offerings 0

  18. Karen D’Adamo

  19. What three functions of the AIG SWC Website do you find most helpful in the operation of your business? • Request Loss Runs • Launch eWC • SAP • Find a Doctor/Clinic • eDelivery • AIG RiskTool System • Ability to download marketing materials 0

  20. How often do you use AIG.com? • Daily • Weekly • Monthly • Rarely • Never 0

  21. Approximately what percentage of your business is transacted via online tools? • Less than 25% • About 50% • At least 75% • 100% 0

  22. Dan Centeno

  23. Do you currently consider the D & B credit rating of a risk as part of your internal account review? • Yes • No 8

  24. What percentage of the time do you feel that the broad installment plan options offered by SWC offering are part of the decision process on the part of the policyholder to bind us? • 10% • 25% • Over 25% • Not really a key factor in the decision to bind 3

  25. On average, what percentage of total SWC premium to you think becomes a legal collections expense for SWC and it’s partners? • 5% • 12% • 25% • 40% 4

  26. What is the annual commission forfeited by brokers on a quarterly basis? • $500,000 • $1,000,000 • 2,500,000 • 5,000,000 0

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