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Business Excellence

The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care. Business Excellence. Commitment to performance improvement Key areas of focus Staff Processes Customers Improvement tactics Incorporate best practices

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Business Excellence

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  1. The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care

  2. Business Excellence • Commitment to performance improvement • Key areas of focus • Staff • Processes • Customers • Improvement tactics • Incorporate best practices • Establish award for top-performers • Tap the competitive drive of stakeholders http://members.bpir.com/site/mgtbriefvol4iss6_BE.pdf

  3. The Seven Pillars of Emergency Care“Balanced Scorecard” • Safety … quality, outcomes, commitment • Satisfaction … reputation for excellence • Solvency … lean processes, coding, UM • Space … facility/equipment function • Staff … staffing, credentials, retention • Support … administration/medical staff • Systems … processes, care paths, technology

  4. EmEx’s Universal ROI • Improved Safety • Maximize care quality • Decrease malpractice claims • Increased Efficiency • Maximize revenue (LWBS lower) • Minimize turnaround times (more cases per existing space) • Decrease costs (ED staff more motivated) • Enhanced Reputation and Goodwill • patients more satisfied • staff more professionally satisfied • medical staff more likely to refer cases

  5. EmEx Services • EmEx-Compare • Benchmarking • EmEx-Award • Excellence recognition • EmEx-Consult • Performance improvement • EmEx-Transform • 6-month on-site transformation • EmEx-Contact • Satisfaction improvement • Risk mitigation

  6. EmEx-Compare Tangibles • Easy data acquisition • No HIPAA-sensitive data transmitted • ED leader worksheet • Stakeholders receive brief, web-based survey • 250 page benchmark report • Over 100 relevant, meaningful emergency care measures • Benchmarked to similar EDs • Discussion and references with hyperlinks • Emergency Center of Excellence eligibility for top performers • ED Toolkit access

  7. EmEx Compare Report

  8. every reference is hyperlinked!

  9. every reference is hyperlinked! click

  10. every reference is hyperlinked!

  11. Hundreds of comments!

  12. EmEx-Compare Pricing Benchmarking and Stakeholder Surveys • 2010 Pricing: $4,500 • Staff engagement • Your ED leaders spend a few hours collecting necessary information • Hundreds of your ED stakeholders each spend several minutes completing web-based survey • Satisfaction assured • Money-back guarantee

  13. EmEx-AwardEmergency Center of Excellence • EmEx-Award offers EDs with superior performance the opportunity to be designated as an Emergency Center of Excellence • superiority based on EmEx-Compare performance • On-site verification is required to protect the integrity of the Emergency Center of Excellence designation • Our emergency nurse reviewer will visit your ED and review ED processes, systems, charts, etc. and speak with ED staff to verify previously submitted performance indicators

  14. EmEx-AwardEmergency Center of Excellence Benefits • Build goodwill with your patients and your community • Your improved reputation will increase your ED volume • Recognize performance excellence • Enhance staff morale • Improve performance through the spirit of competition by creating a tangible goal

  15. EmEx-AwardEmergency Center of Excellence 2010 Pricing: • $5,000 (plus reasonable travel expenses) • Designation endures for two years • Our design team can assist your marketing department in the creation of individualized, print-ready materials as well as a press release

  16. Emergency Excellence EmEx-Consult, Transform, Optimize Consulting Services See separate Slide Presentation

  17. Emergency Excellence EmEx-Contact Patient Callbacks / Discharge Phone Calls See separate EmEx-Contact Slide Presentation

  18. Emergency Excellence Improving Performance Recognizing Excellence info@emergencyexcellence.com www.emergencyexcellence.com 1-877-700-EMEX

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