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West Warwick Manor Stakeholder Survey Results 2017

This report presents the results of the stakeholder survey conducted at West Warwick Manor, aiming to obtain continuous feedback, identify issues, show care, and correct deficiencies. The survey covers various aspects such as communication, safety, property appearance, and maintenance.

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West Warwick Manor Stakeholder Survey Results 2017

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  1. West Warwick Housing AuthorityStrategic Plan 2017 Stakeholder Survey Results West Warwick Manor

  2. Purpose • To obtain continuous feedback from our stakeholders • To identify what the issues are with our stakeholders • To show we care • To correct deficiencies • To build on strengths

  3. Methodology • Customer Satisfaction Surveys were hand- delivered to apartments by staff at both West Warwick Manor and Clyde Tower • 100 @ West Warwick Manor • 85 @ Clyde Tower • Residents could deliver to the office or mail in • Completely anonymous

  4. Survey Response Rates

  5. Survey Demographics

  6. Overall Satisfaction:How satisfied are you with . .

  7. Maintenance & Repair

  8. Maintenance & Repair

  9. COMMUNICATION:Management provides you information about :

  10. Communication

  11. SafetyHow safe do you feel from crime:

  12. SafetyDo you feel that any of the following contribute to crime in your property:

  13. Housing property appearanceHow satisfied are you with the upkeep of the following areas in your property:

  14. Housing Property AppearanceHow often, if at all, are any of the following a problem in your property:

  15. Recommendation

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