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IT Enabled Services In the elite league

IT Enabled Services In the elite league. IT Enabled Services. India - An Overview Market and Growth Potential Players Opportunities Why India? Contact in India. India - An Introduction. Population States/UTs Geographical Area Languages recognised Business language

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IT Enabled Services In the elite league

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  1. IT Enabled Services In the elite league

  2. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  3. India - An Introduction • Population • States/UTs • Geographical Area • Languages recognised • Business language • Per Capita Income** • GDP** Over 1 bn 35 3.3 mn sq kms 22 English US$ 534 US$ 650 bn **(at factor cost & at current prices) 1USD=43.54 INR (as on July 4, 2005) Source:CSO Statistics

  4. India - Fast pace Growth • Largest democracy • 4th largest economy by PPP index • 6th largest energy consumer • ForEx reserves skyrocket from US$ 42 bn (2001) to USD 133 bn (February, 2005) • GDP growth to continue between 6-8% • 3rd largest economy by 2050: Goldman Sachs • Leading in IT & BPO • Oil & Gas and Biotechnology sunrise industries

  5. India - Leading the world • Hero Honda - largest manufacturer of motorcycles • Moser Baer - among the top three media manufacturers in the world • Pharmaceutical Industry - 4th largest in world • Walmart, GAP, Hilfiger sources more than USD 1bn worth apparel from India • 100 Fortune 500 have set R&D facilities in India including GE, Delphi, Eli Lilly, HP, Heinz and Daimler Chrysler

  6. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  7. IT Enabled Services • Market Size 2002-03 US$ 2.3 billion 2003-04 US$ 3.6 billion • Growth 52% • Key driver of growth for Indian IT industry

  8. IT and ITeS Market 2.4% of GDP 2002 - 03 16% of exports 7% of GDP 2008 35% of exports

  9. Segments in ITES-BPO Sector • Medical transcription • Legal database processing • Digital content development or animation • Online education • Remote maintenance • Engineering and Design Specialised- Vertical specific General • Contact centres • Telemarketing/pre-sales • Consumer care • Technical support • Back office operations • Data processing

  10. BPO Services • Sales to grow • 2003 US$ 709 million • 2006 US$ 2572 million • CAGR 52% • Marketing to grow • 2003 US$ 609 million • 2006 US$ 2188 million • CAGR 62% Source: International Data Corporation (IDC)

  11. Changing Revenue Streams Relative importance three years later Current relative importance

  12. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  13. Domestic ITES-BPO Service Providers Wipro Spectramind HCL Technologies BPO EXL Services Hinduja TMT Sutherland Technologies ICICI OneSource Datamatics Technologies Epicenter Technologies Hero Mindmine 24/7 Customer

  14. Global ITES-BPO Players GE Capital International Services (GECIS) ADP Wilco IBM Standard Chartered Microsoft HealthScribeIndia AOL e-Serve International Ltd JP Morgan Chase Dakshe-services PvtLtd.(a part of IBM) Hughes BPO Services eFunds HSBC BPO unit American Express Dell Hewlett Packard Computer Associates Deloitte Consulting • Oracle CapMarkOverseas Processing India

  15. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  16. Outsourcing Destination • Offering best combination of cost-quality-scalability • Global quality standards -Six sigma, COPC, ISO 9001 • Healthy mix of MNCs and Indian companies • More than 210 companies registered with NASSCOM

  17. BPO on the rise Share of ITES-BPO sector in total revenues of India`s IT software & services industry has increased 1998-99 6.5% 2003-04 29%

  18. Grow with India ITES-BPO sector • 2004 -05 ( Projected) US$ 5.1 billion Growth of 40%

  19. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  20. India Advantage Low manpower costs Capitalise on time zone difference Reliable infrastructure Low real estate costs High quality Vast pool of knowledge professionals Prestigious institutes like IITs Proficiency in English

  21. Competitive Cost Manpower costs 70 - 80% lower than in US/UK Source: Industry Sources, Merrill Lynch, 2003

  22. Growing Knowledge Pool Source: UN, Morgan Stanley Source:IMD Competitiveness Yearbook 2003

  23. India Competitiveness Productivity 20% higher Quality 30% higher

  24. Central Policy Advantage • Tax breaks • Bandwidth sharing between multiple entities • Internet and IPLC connectivity on same LAN • Duty-free imports of capital goods • Income tax exemption on exports • Fast track approval for projects • Relaxation in regulations • 100% FDI in Call Centers

  25. State Policy Advantage • Assignment of priority sector status • Cheap power and real estate • Concessions in taxes and various fees • Latest technology for infrastructure • Favourable legislation • IT parks

  26. India - An offshore destination

  27. IT Enabled Services • India - An Overview • Market and Growth Potential • Players • Opportunities • Why India? • Contact in India

  28. Contact in India National Association of Software and Service Companies (NASSCOM) International Youth CentreTeen Murti MargChanakyapuriNew Delhi - 110021Tel 91 11 23010199Fax 91 11 23015452 Email info@nasscom.org

  29. Contact in India MAIT 4th Floor, PHD HouseOpp. Asian Games VillageNew Delhi 110 016 Tel 26855487/26866976/26866976Fax 26851321Email mait@vsnl.com

  30. Contact in India Confederation of Indian Industry (CII) 249-F, Sector 18, Udyog Vihar Phase IV Gurgaon 122015 Tel 0091 124 5014060-67 Fax 0091 124 5014080/5013874 E mail s.ray@ciionline.org

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