Lessons Learnt regarding Implementation

1. Lessons Learnt regarding Implementation NJRT National Joint Response Team - DWAF, SALGA, NT and dplg

2. Overview • This presentation gives a brief overview of potential processes to be followed once decisions has been made regarding service delivery mechanism and highlight some key aspects accordingly

3. Basis of Presentation • The presentation assumes that communication processes and procurement processes has taken place in accordance with the mechanism that was chosen

4. Ensure everyone understands • It is pivotal to ensure that there is a common understanding of : • The decision and what it means • What is critical to ensure continuance of the service • what “needs to change” • what challenges needs to be addressed • The common understanding and buy in could be obtained through workshops within the WSA

5. Have a plan • A comprehensive implementation plan, with • Objectives • Responsibilities • Timeframes • Costing Is essential to guide the process, the implementation must address all key aspects of the decision that needs to be addressed

6. Have a basis • It is important to have a sound understanding of key tasks that cannot be compromised during the implementation process, these areas are those that forms the cornerstone of the service , such as • Revenue • Billing • Collection • Water Distribution • Quality • Reliability of supply • Customer care

7. Keep in mind ultimate objective • It is recommendable to have a business plan at all time and ensure that implementation and processes are aligned to achieve the ultimate objective , and that Key Performance areas are highlighted throughout

8. Stakeholder buy in • It is important throughout the process to keep all stakeholders informed and maintain buy in this could be obtained through workshops, progress meeting and other forms of communication , key stakeholders are normally • Councillors • Organised Labour • Consumers

9. Monitoring • The process should be monitored at all times, from a project execution perspective as well as whether deliverables/intentions are achieved

10. Contract Monitoring in terms of the Systems Act • The Systems Act requires the WSA to monitor and assess the implementation of an agreement between the WSA and a service provider. • This includes monitoring the performance of the service provider in accordance with the municipalities Performance Management System by: • Setting KPIs & measurable performance targets • Measuring performance against the performance targets • Taking steps to improve performance where targets are not met • Establishing processes for regular reporting

11. Contract Monitoring in terms of the MFMA • The MFMA requires the accounting officer to: • Take all reasonable steps to ensure that a contract procured through the supply chain management policy is properly enforced • Monitor on a monthly basis the performance of a contractor under the contract • Establish capacity in the administration for enforcing the contract; monitoring performance &overseeing the day-to-day management of the contract • Report regularly on the management of the contract and performance of the contractor.

12. Key requirements • Constant monitoring is required to pro actively identify risks and recommend actions accordingly • A incremental (step by step) approach required • Ownership/Leadership and buy in by Municipalities pivotal to ensure success • Having Key drivers of the process • Ensuring Transparency

13. Thank you