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Priorities for Consumer Interest: Addressing Barriers and Improving Accessibility and Affordability

This article discusses the key priorities for consumer interest, including improved affordability, future protections and universal communications services, better services for underserved areas, improved consumer decision making, enhanced accessibility, and fair access to content. It highlights the challenges faced by low-income consumers and emphasizes the need for coordinated approaches and increased mobile coverage.

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Priorities for Consumer Interest: Addressing Barriers and Improving Accessibility and Affordability

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  1. 6 ACCAN Priorities in the interest of consumers Teresa Corbin CEO, ACCAN

  2. No mobile coverage Only voice services guaranteed Cost No Ports Digital First Lack of information Content ‘Underserved’ Repeated failures Poor to no captioning Charged more for being low income Outside fixed footprint No guarantees

  3. 6 Priorities

  4. 1. Improved affordability for low income consumers • Lack of products that are sufficiently flexible that address barriers faced by low income consumers • Conference sessions highlighted barriers and groups of consumers that face issues.

  5. 2. Future protections and universal communications services • Customer Service Guarantee (CSG) • Wholesale level guarantees • Universal Service Obligation (USO) • Regional Telecommunication Independent Review Committee (RTIRC) paper and findings

  6. 3. Better services for poorly served areas • Coordinated approach • Interim solutions for ‘underserved’ areas • Increased mobile coverage • Mobile Black Spot Programme round 1 & 2

  7. 4. Improved consumer decision making • Information supplied to consumers • ACCC broadband performance monitoring • Research on consumer knowledge from information provided at point of purchase • Progression on Harper recommendation on informed choice recommendations

  8. 5. Improved accessibility • DTO • Web video captioning • Broadcast captioning

  9. 6. Fair access to content • Using the market rather than regulation to combat piracy • Net neutrality in an Australian context

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