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What is Premier?

?. Rapid Issue resolution Service level Delivery Developer and Infrastructure advisory services Training & Readiness Tuning & Optimization Answer-man/woman . Premier is a program of Support Services to help customers get the most from Microsoft products and services:.

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What is Premier?

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  1. ? • Rapid Issue resolution • Service level Delivery • Developer and Infrastructure • advisory services • Training & Readiness • Tuning & Optimization • Answer-man/woman Premier is a program of Support Services to help customers get the most from Microsoft products and services: What is Premier? Earning to be Trusted Advisor • Operations Improvements • Custom Configured • Voice of the Customer • Customer Satisfaction is the main Driver – 84%; Objective: Earn customer confidence, trust and loyalty by improving the customer and partner experience, serving as the customer advocate and driving customer-centric product improvement.

  2. Prescriptive advice and recommendations • Health checks and code reviews • Guidance on design, development and deployment of Microsoft solutions • Third-party software integration advice • Worldwide workshops • Other preventative services Proactive Services Direct Support Relationship Reactive Problem Resolution Premier Support:Proactive Services Knowledge Transfer

  3. Proactive ServicesHealth Checks

  4. Proactive ServicesOperational Consulting Services

  5. Proactive ServicesOpen Workshops

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