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NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time

United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD),

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NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time

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  1. United States Department of Agriculture Office of the Chief Financial Officer National Finance Center NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD), Information Technology Security (ITS), Access Management Branch (AMB)

  2. NFC ASO User Group MeetingAgenda Welcome.........................................................Lisa Stafford Webinar Guidelines.......................................Louis Collins News & Updates................................................AMB Staff Questions & Comments..................................................All May 8, 2013

  3. NFC ASO User Group MeetingWebinar Guidelines • Place your phone on ‘mute’ • Do not put your phones on ‘hold’ • Include your agency acronym with your name when signing in • Send your name & agency, comments & questions via the Notes tab during the webinar • Email NFC.ASO@nfc.usda.gov for a copy of the presentation or download it from the NFC Security Corner May 8, 2013

  4. NFC ASO User Group Meeting Performance Metrics Processed Requests: October 2012 – March 2013 May 8, 2013

  5. NFC ASO User Group Meeting Performance Metrics Processed Requests: April 2013 May 8, 2013

  6. NFC ASO User Group Meeting Performance Metrics Average Number of Days to Process: November 2012 – April 2013 May 8, 2013

  7. NFC ASO User Group Meeting Performance Metrics Expedited Requests Processed: November 2012 – April 2013 May 8, 2013

  8. NFC ASO User Group Meeting Performance Metrics Requests Processed: Nov 2012 – Apr 2013 May 8, 2013

  9. NFC ASO User Group Meeting Performance Metrics UserIDs Processed: Nov 2012 – Apr 2013 May 8, 2013

  10. NFC ASO User Group Meeting Performance Metrics Incidents (Trouble Tickets) Processed: Nov 2012 – Apr 2013 May 8, 2013

  11. NFC ASO User Group Meeting Performance Metrics Top 10 Agencies by Requests Processed: Nov 2012 – Apr 2013 May 8, 2013

  12. NFC ASO User Group Meeting Calendar May 8, 2013

  13. NFC ASO User Group Meeting Remedy Updates • Updating Email Addresses • Summary Line Changes • Notes Size • Reports stored in Remedy • Only 3 attachments visible • Ensure that valid contact information is provided • Pay close attention to emails from NFC • ASOs can attach missing information after initial submission • Get name of support staff • Provide feedback May 8, 2013

  14. NFC ASO User Group Meeting Access Updates • Increase in PII incidents • Conditions for Removal of Access • Service/Non-User Accounts • Notices Distributed • Access Forms • Mainframe Contractor Expiration Date Report May 8, 2013

  15. NFC ASO User Group Meeting Project Updates • Role Based Security • SLA Update • FAQs • Survey • Annual Certification May 8, 2013

  16. NFC ASO User Group Meeting Draft NFC Access Forms • ASO Security Access Form • EmpowHR Security Access Form • Reporting Center Access Form • System Security Access Form • Insight Access Form May 8, 2013

  17. NFC ASO User Group Meeting ASO Suggestions • Issue warning before password expires • Provide guidelines for password creation • Provide information from the initial request, including UserID(s), information about the problem, and the solution in all email messages from NFC • Emails in response to report requests should state that the report is available in Remedy vs. via email • Change wording of Remedy survey message referring to whether ‘call’ was answered in a timely fashion May 8, 2013

  18. NFC ASO User Group MeetingTraining Update • Intermediate Training to begin this month • Reviewing Profiles • Requesting Profile List via Remedy • Send topics for Intermediate Training to nfc.aso@usda.gov May 8, 2013

  19. NFC ASO User Group Meeting2013 ASO Training Dates ASO Basic Training (1st Wednesdays) June 5, July 3, Aug 7, Sept 4, Oct 2, Nov 6, Dec 4 Remedy Requester Console Training (2nd Wednesdays) May 8, June 12, July 10, Aug 14, Sept 11, Oct 9, Nov 13, Dec 11 ASO Reports Training (3rd Wednesdays) May 15, June 19, July 17, Aug 21, Sept 18, Oct 16, Nov 20, Dec 18 ASO Intermediate Training (4th Wednesdays) May 22, June 26, July 24, Aug 28, Sept 25, Oct 23, Nov 27, Dec 26* Sign up at NFC.ASO@nfc.usda.gov 1:00 p.m. – 3:00 p.m., Central Time *If Wednesday falls on a holiday, class will be moved to following Thursday May 8, 2013

  20. NFC ASO User Group MeetingContact Information May 8, 2013

  21. NFC ASO User Group Meeting Questions? Comments? May 8, 2013

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