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SGTM 11: Communication and Negotiation

SGTM 11: Communication and Negotiation. Peacekeepers’ Motto. Understanding communication and negotiation Negotiating in peace operations Working with interpreters. SESSION I: Understanding communication and negotiation. Peacekeepers’ need for communication and negotiation skills

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SGTM 11: Communication and Negotiation

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  1. SGTM 11: Communication and Negotiation

  2. Peacekeepers’ Motto • Understanding communication and negotiation • Negotiating in peace operations • Working with interpreters

  3. SESSION I: Understanding communication and negotiation • Peacekeepers’ need for communication and negotiation skills • Principles of negotiation • Techniques of communication

  4. War Victory Surprise Combat Peacekeeping Peace Visibility Negotiation

  5. Negotiation is ... • ... not capitulation • ... a process, not an outcome • ... communication that aims at reaching agreement

  6. To achieve a “positive peace” • Use of Force ― less effective: parties comply while force is applied • Negotiation ― more effective: parties cooperate voluntarily

  7. Principles of Negotiation: • Understand your mandate • Understand their interests • Understand the cultural context

  8. Advance preparation = key to successful negotiation • General preparation = key for impromptu response • Know local history, culture and conflict • Know your mandate and orders • Use start of negotiations to learn more about problem

  9. Frequent negotiating topics • Freedom of movement (passage through roadblock) • Relationships between peacekeepers and others • Recurrence of violence • Dispute management • Arrangements for special events

  10. Communication Techniques • Listen (alert and focused) • Paraphrase (for clarification) • Communicate openness • Reframe (for flexibility) • Communicate non-verbally (body language)

  11. Cross-Cultural Communication • Show respect, do nothing to offend • Identify expectations • Maintain UN standards and guidelines

  12. SESSION I: Understanding Communication and Negotiation • Peacekeepers’ Need for Communication and Negotiation Skills • Principles of Negotiation • Techniques of Communication

  13. SESSION I : Summary Your tools are communication and negotiation. Your guideposts areyour mandate, their interests and the cultural/historic context. Your watchwords are “Respect others, do no harm”.

  14. SESSION II: Negotiating in Peace Operations • Stages of negotiation 1: Opening 2: Discussion 3: Closing Reporting negotiations

  15. Negotiations ― Stage 1: The Opening • Parties introduce themselves • Follow customs and protocol • Present and agree the agenda • Discuss and agree the rules of procedure

  16. Negotiations ― Stage 2: The Discussions • Opening Statements • Body language: respectful attention • Complaints: be clear, detailed & in writing • If anti-UN, correct misinformation, do not react • Identify issues that parties want to discuss

  17. Negotiations ― Stage 2: The Discussions • List emerging options • Refine options to proposals • Identify common positions • Summarize proposals • Present for agreement • Discuss implementation • Prepare news release

  18. Negotiations ― Stage 3: The Closing • Present final draft for adoption • Negotiate last changes • Record and adopt final statement • Sign and distribute original copies • Agree on next meeting • Close meeting with customs, protocol

  19. Reporting Negotiations • Immediate “sitrep” • Detailed report

  20. SESSION II: Negotiating in Peace Operations • Stages of Negotiation 1: Opening 2: Discussion 3: Closing Reporting Negotiation

  21. SESSION II: Summary • Three stages of negotiation as communication process aiming at agreement • Use common sense and apply guidelines appropriately • Report proceedings to ensure implementation

  22. SESSION III: Working with Interpreters • Negotiating in different languages • Tactics of working with interpreters

  23. Language assistants are not trained as professionals Peacekeepers should: • Expect incomplete interpretation • Facilitate job by: • using short sentences • avoiding unfamiliar words, jokes, idioms

  24. Working with Interpreters • Regard your local staff as your local ambassador • Avoid showing disrespect towards country, culture, people • Brief interpreters on how to do job • Physical position (standing/sitting) • Content of interpretation

  25. SESSION III: Working with Interpreters • Negotiating in different languages • Tactics of working with interpreters

  26. SESSION III: Summary • Expect incomplete interpretation • Brief interpreters on how to do job • Facilitate interpreters’ job • Regard your staff as your ambassadors

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