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Hospitality & Education Now , New, Next

Hospitality & Education Now , New, Next. Dr Ray F. Iunius. The war for talent Skills Shortages. Hospitality Today : Drivers of change. The future Client Generation Y. The future Client Brand Oriented. The future Client Generation Generosity. Education – a pull process.

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Hospitality & Education Now , New, Next

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  1. Hospitality &EducationNow, New, Next Dr Ray F.Iunius

  2. The war for talent Skills Shortages

  3. HospitalityToday: Drivers of change

  4. The future Client Generation Y

  5. The future Client Brand Oriented

  6. The future Client Generation Generosity

  7. Education – a pull process The consumer evolves The industry follows suit EHL anticipates Consumer trends are to be taken into consideration in EHL offers in order to be more competitive, more innovative and remain the leader

  8. EDUCATION IN HOSPITALITY

  9. Our Vision We strive to be the premier worldwide reference in hospitality education

  10. Our Mission We select passionate people and educate them to become responsible leaders in hospitality

  11. Hotel Management School A dual system Art & Science

  12. Our Philosophy Education Learning Training

  13. HospitalityToday

  14. 2010 1/2 h 1910 30 min. NOW?

  15. What we give to our Guests?

  16. Writing materials,including stationery WHEN WAS THE LAST TIME YOU WROTE A LETTER IN A HOTEL ROOM?

  17. ExperienceEconomy

  18. The “Social” Advisor

  19. Creating Experience

  20. Experience! Experience Brand Emotional Service Product Rational Commodity

  21. ServiceVSExperience

  22. HOSPITALITY The Art of astonishing people GUESTOLOGY & HOSPITUDE

  23. ideas when?

  24. Quand? When? Ou? Where? 3% idées.. Ideas… 97%

  25. Why?

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