Denver Health and Velocity Journey through an LSF 9 Migration and Upgrade

1. Denver Health and VelocityJourney through an LSF 9 Migration and Upgrade June 26th, 2008

2. Agenda • Denver Health Overview • Denver Health Migration Team • Velocity Overview • Velocity Migration Team • Migration Process • Project Management and Communication Tools • Review and Questions

3. Denver Health Overview • Denver Health is Colorado's primary “safety net” institution • In the last 10 years, this compassionate organization provided more than $2.1 billion in care for the uninsured • Nearly $285 million of that care was provided last year, constituting 42 percent of all unsponsored care provided in metropolitan Denver and nearly 30 percent in the state • Twenty-five percent of all Denver residents, or 160,000 individuals, receive their health care at Denver Health • One of every three children in Denver is cared for by Denver Health physicians

4. Denver Health Overview • Denver Health is a comprehensive, integrated organization with multiple components including: • 477-bed main hospital at Eighth Avenue and Bannock Street that houses the Rocky Mountain Regional Level 1 Trauma Center, the only academic level 1 trauma center in the area; • 911 medical response system for the City and County of Denver • Denver Public Health Department; • 8-clinic network of Family Health Centers throughout the city; • 12-clinic network of school-based health centers in Denver public schools; • Rocky Mountain Poison and Drug Center • NurseLine, a telephone advice line that offers assistance to patients 24 hours a day, seven days a week; • Denver CARES, a safe setting for public inebriates with community detoxification services; • Correctional Care

5. Denver Health Migration Team • Charlene Beasley • Doug Faraday • Dawn Glenn • Diane Lamont-Anich • Stewart Layhe • Sue Parkins • Moira Sheehan • Linda Stackhouse • Gregg Veltri • All members of the affected Denver departments

6. Velocity Overview • Unsurpassed Application Expertise • We know Lawson, the Technology, and the Business Process • 20 years direct Lawson Software Application Experience • 86 Lawson Application Management Customers (55 Healthcare) • Extensive customer references in long term hosting contracts • Strategic Trust Alliance with Lawson Software • Certified as Lawson’s Preferred Partner for Lawson’s fully managed solutions • End-to-end Project Delivery Model • Partnered value-add to Lawson’s support and delivery • Proven performance, simplicity and accountability • Powered by Verizon • Over 30 years of Verizon Managed Services Experience • Unmatched IT infrastructure SAS70/ISO 9001:2000 Certified • Dual Power Grids, 4 Data Centers • Financial Long-Term Viability and Strength • Large and expanding customer base with long term contracts • Contracts 100% guaranteed/backed by Verizon

7. Live Migrations To Date – 20

8. Velocity Migration Team • Doug Boni • Justin Brunelli • John DeLalio • Steve Finger • Nick Khosla • Lowell Luis • Pete Marra • Carol Fitzgerald Tyler • Karen Westbrook

9. Denver Health Migration Timeline and History

10. Migration and Relationship Journey Timeline April 2007 “The Beginning” • Initial Meetings with Velocity • Initial Slot Date Established – October 1st Live Date July 2007 • Kickoff Meeting • Project Planning August 2007 • Initial Data cuts • Testing begins and tickets are processed September 2007 – February 2008 • Go Live dates not achieved • Continued testing March 2008 – May 2008 • Continued testing and ticket processing • Go Live Assessment meetings May 5th, 2008 – Go Live Date May 6th to the Present • Ongoing work on issue resolution • Relationship improvement and teamwork • Increased Communications

11. Velocity Service Model

12. Velocity Service Model • Dedicated Customer Care • Highly Trained & Experienced Support Staff • Expert / Rapid System Migration & Activation • 24x7 One-Source Support • Complete Application Mgmt • Database Management • Change Management, patches & fixes • Interface & Custom Report Support • Application & Environment Upgrades • Security Management • Network Management • Complete Infrastructure Mgmt • Backup & Restore Services • Disaster Recovery

13. Dedicated Support Team Client Manager • OverallCustomer Satisfaction • Delivery Management • Performance Reporting & Reviews • Service Activation Project Manager Account Manager • OverallCustomer Satisfaction • Senior executive relationship • Escalation point • Strategic planning Functional Specialists • Financials • HR/Payroll • Procurement • Self Service • LBI Reporting • ProcessFlow • Smart Notification • Dash Board Development • Design Studio • e-Recruiting • Lawson Budgeting and Planning Technical Specialists • Application Installation • Application Availability • Customization Developers • Data Load / Refresh • Lawson System Admin • Network Support • SQL, Oracle, DB/2 Data Base • Windows/UNIX O/S • Patches & Upgrades • Interface Developers • Hardware Specialists • Java/Cobol Programming

14. Project Management and Communications Tools

15. Project Management and Communication Tools • Migration Project Plan • Migration Preparation and Testing • Migration Checklist • Application Version Checklist • Application Testing Checklist • Dual Maintenance Checklist • Status Call Process • Weekly Status Calls • Standard Agenda • Standard Meeting Minutes • Go Live Review and Preparation • Go Live Confirmation Meeting • Go Live Checklist • Go Live Communications Schedule and Plan

16. Project Management and Communication Tools • Status Call Process and Meeting Minutes • Weekly Status Calls • More as required during certain project phases • Migration Status Report • Standard Agenda • Standard Meeting Minutes

17. Project Management and Communication Tools • Go Live Review and Preparation • Go Live Confirmation Meeting • Standard agenda • Occurs approximately two weeks prior to Go Live • Go Live Checklist • Go Live Communications Schedule and Plan

18. Example Go Live Confirmation Meeting Agenda

19. Excerpt of Go Live Weekend Communication Schedule

20. Lessons Learned • Investigate and understand past implementations • Note and question difficulties • Plan to compensate for history • Lesson’s Learned • Future Success • Turning the implementation into a “non event” • Change is inevitable • Visible and consistent leadership • Project Leadership • Corporate and Site Leadership • Empower the project team • Listen and act on feedback • Provide an avenue for information exchange • Value and recognize the contributions of “change champions”

21. Conclusion • Review • Questions • Open Discussion

22. Thank You and Contact Information • Thank You! • Contact Information • Diane Lamont-Anich, Denver Health • Diane.Lamont-Anich@dhha.org • 303.436.4052 - Office • Carol Fitzgerald Tyler, Velocity Technology Solutions • Carol.Tyler@velocityus.com • 612.308.4306 - Cell