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A recipe for working with communities and getting it right

A recipe for working with communities and getting it right. Natalie Kent, LGAQ Manager Finance, Governance and Community. Aim: Provide an outline of how community engagement came to be a priority for the Queensland Local Government Association Why engagement is the new age for Councils.

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A recipe for working with communities and getting it right

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  1. A recipe for working with communities and getting it right Natalie Kent, LGAQ Manager Finance, Governance and Community

  2. Aim: • Provide an outline of how community engagement came to be a priority for the Queensland Local Government Association • Why engagement is the new age for Councils

  3. Why did LGAQ get into the business of Community Engagement? • Bi-annual survey results • Constant environmental scan • Group of LG professionals • Maroochy Shire Council

  4. Why is there a need for a new recipe for Local Government changing operations? • Move from pure representative democracy to participative democracy • Community demanding more, has an opinion and wants responses • Front page test

  5. Council backflips on trail bikes • A fortnight after agreeing to prohibit trails bikes… Council has now decided to investigate options for allowing trail bikes to use the land…. • Councillors were told that following the Council’s resolution … a meeting was arranged on-site with interested parties, and following that meeting the Council received a letter … requesting that Council give consideration to altering the use of the reserve.

  6. Old Process • Defending position • Hosing down public opinion • Backflipping on decisions

  7. New Process IAP2 Spectrum

  8. LGAQ Initiatives • IAP2 framework • Policy Development • Training • Resources

  9. LGAQ and the State Government • Protocol • Engagement definition

  10. Problems • Some do not want to hear the message • Hot and cold • Not yet “the way they do business” • Egos – let’s invent a new wheel

  11. Further Assistance • Desley Renton Social Policy Advisor 07 3000 2216 • desley_renton@lgaq.asn.au

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