Human Computer Interaction CSC 4730 - 100 User System Interface CSC 8570-001

1. Human Computer InteractionCSC 4730-100User System InterfaceCSC 8570-001 Fall 2012 Instructor: Robert E. Beck

2. Introductions (1) • Name • If working • For what company? • In what capacity? • If a full-time student • Plans after graduation • Describe the user interface of the first computer you used.

3. Introductions (2) • Information sheet • Questionnaire: student information • Questions • Who invented the computer mouse? When? Where? • What (computer-based) POS systems do you typically encounter as a customer in a standard week? • What process would you use to find the latitude and longitude of the statue of Gregor Mendel on the plaza in front of the Mendel Science Center?

4. Goals • Developing design principles • Investigating models and theories • Creating evaluation processes • Experimentation • Opinion • Outlining an effective design process—interface engineering • Proposing interface designs

5. Themes (1) • Hierarchy of design principles • Models • Theories (or theory) • Awareness • Mental models • Common interactions • Microsoft vs. Apple vs. others • General knowledge

6. Themes (2) • Breadth and depth: USI, HCI, UX, UE, UIST, UIMS, IUI, SUSI, GUI, DMI • Tasks vs. actions • Multidisciplinary approach • Frontiers of HCI • Definitions, use of words • Examples

7. Strategies (Ways of Knowing) • Create concept maps for reading assignments • Combine individual maps • Slip-of-paper (SOP) questions and surveys • Summarize results • Lectures, sometimes • Discussion, always • Argumentation, when appropriate

8. Strategies (2) • Examples • Careful reading of research and survey articles • PowerPoint (or Keynote) as a guide • Edited during class • Posted after class on course web site

9. Activities • Research project • Report • Presentation • Poster • Article presentation • Web-based project • Exercises • Experiments • Exam – in two parts • Second part: December 18

10. Responsibilities • Attendance • Reading • Team support • Dialog with classmates and instructor

11. Battery Operated Devices • Step 1: Make a list of all the battery operated devices you have with you this evening. • Step 2: Pair up by threes and check your lists with one another. Add any devices you forgot and create a union list. • Step 3: Choose the device from your combined list that has the simplest interface design. • Step 4: For this device, describe the interactions and their effects that a user can have with this device. • Step 5: Report your group’s findings to the class.

12. Battery Operated Devices (2) Keyless car entry Headphones Smart phone iPad Windows laptop MacBook Pro Pedometer

13. Hot TopicsBurning Questions Time for your thoughts • Pair up by twos • For the next few minutes, write down as many issues or problems in user-system interaction as you can.

14. Issue Summary • How do we do this?

15. Hot Areas; Burning IssuesThe List • Extra steps needed to close Android web browser • Not being able to determine the state of a system. Example: Meeting Planner • Not allowing direct manipulation (especially cut and paste) methods to include information in Facebook • Noticeable response time delay for “simple” operations • Poor order of choices when starting a system. Example: Craig’s List • Overcomplicated systems—too many buttons or other widgets on a single screen, too long a path of choices to accomplish a task. Example: Novasis registration system • “Undercomplicated” systems—too few buttons, causing features to be hidden

16. List (2) Lack of backwards compatibility in system versions Lack of data retention, or other cause, for returning a system to its previous state. Example: not reopening tabs on a browser. Unexpected results or functionality. Example: a standard sequence of operations produces an unanticipated result. Example: in MS Excel, right click between two rows doesn’t insert as expected Using input devices or actions in non-standard, hence difficult ways. Example: menu navigation by arm waving with KINECT.

17. Hot Topics: Others’ Ideas • CHI 20XX topics • HCIL presentations • Interactions

18. Landscape of the Field • Taxonomy • Ontology

19. Sources • ACM Digital Library • Conference proceedings, especially • The Web—but be careful • The course web site • University HCI labs, e.g. • U of Maryland www.cs.umd.edu/hcil • Popular press • Information Week • Financial Times • Falvey Library reference desk

20. Sources (2) • Steve Krug, Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition • Jeff Johnson, GUI Bloopers 2.0: Common User Interface Design Don'ts and Dos • Jakob Nielsen, Designing Web Usability

21. Contacts • PhillyCHI – Philadelphia region chapter of SIGCHI • SIGCHI – ACM Special Interest Group on Computer Human Interaction

22. Conferences • ACE – Computer Entertainment Technology • AVI – Advanced Visual Interfaces • CHI – Computer Human Interaction • CSCW – Computer Supported Cooperative Work • DSV-IS • HCI International • HCIL Symposium (U Maryland) • HICS • Hypertext

23. Conferences (2) • IDC • Interact • IUI – Intelligent User Interfaces • IVA • SG – Smart Graphics • SIGIR – Information Retrieval • UIST – User Interface Software Technology • User Modeling • World Wide Web

24. Tools • Concept maps: • http://cmap.ihmc.us • EndNote • Task models: • ConcurTaskTrees Environment • Help compiler • Treemap: • http://www.cs.umd.edu/hcil/treemap-history/

25. Tools (2) • UISK: User Interface Sketching Tool • NodeXL

26. User System Interface Human Computer Interaction Graphical Direct Manipulation What Do We Mean By

27. Eras of HCI • Holes • Command lines • Menus and characters • Widget objects and bit maps • Small devices • Gesture input

28. iPad • A newish smallish device • Issues of design and user interaction? • Discoverability of functionality • Easy to learn elementary functionality • Lack of multitasking, only single window • Keyboard design • Accidental gesture interpretation • Inconsistent interfaces across apps (extends to all software)

29. iPad(5) • Displaying non-mobile web sites • Pinch zoom • Scroll to end? • Is it trying to be a computer?

30. What to Study: Potential Topics • Tiny interfaces: Cell phones, smartphones, PDAs, ultramobile PCs, house systems, POS systems • Gesture-based input; pen interfaces • Intelligent interfaces (cf. IUI) • Task analysis (e.g. buying a ticket) • Collaboration tools/systems (cf. CSCW) • Personalization; recommender systems • Friendly forms • Creating digital libraries • Mashup tools • Web-based interfaces to systems, to information, for task completion

31. Reading a Research Paper • Expect to find • Abstract • Introduction • Description of experiment • Discussion of results • Conclusion • Proposals for future work • References

32. Reading (2) • Try the abstract—though it may be too abstract, too condensed. • Read the introduction until you get confused. • Read the conclusion. • Look at the reference list—hoping to find papers you already know about. • Check the headings and first few lines of the middle sections for ease of understanding.

33. Reading (3) • Examples: • Mackenzie: Unipad text entry • Soukoreff and Mackenzie: Metrics for text entry errors

34. Next Time • Read Wigdor & Balakrishnan, Tilt Text: using tilt for text input to mobile phones. (You can get a copy of the paper from the ACM Digital Library.) • Evaluate its structure and content as a research paper. • Identify design principles for user interfaces based on the paper. • Hand in your solution to the table exercise.

35. Next Time (2) • Install EndNote on your computer and record the references from the Wigdor paper in it. • EndNote has been available for loan from the library. Check with the Reference Desk • Install the CMAP software on your computer and capture the principal ideas of today’s lecture in it.

36. Next Time (3) • What is the difference between taxonomy and ontology? • How is the field of HCI divided?

37. Buttons • What should the syntax of a button be? • Syntax? What’s that? • Does the question need to be rephrased? • What should the semantics of a button be? • Semantics? What’s that? • And in the new phrasing?