NPTF SUMMER SESSION

1. NPTF SUMMER SESSION HOLDING THE LINE

2. Agenda • Future NPTF meetings • Cost saving ideas • Progress to date • What else can we do? • NGP infrastructure status • UPS for building entrance/closets electronics • PennNet Phone • General discussion

3. Meeting Schedule • April 6 (planning session) • May 4 (strategy session) • July 20 (strategy session-reducing costs) • August 3 (cancelled) • September 21 (Wireless, monitoring, Active Directory, anything else?) • October 19 (Security/ID management) • November 16 (rate setting)

4. Background • We have held a few NPTF planning sessions, we talked to many of you individually and we discussed ideas within ISC. • Of the many topics that surfaced: • Some are going to IT Roundtable • PGP whole disk encryption support for LSPs • Standards for Content Management System on Penn web services • Wireless/Guest Credentials • Some are operational and are being addressed • Tactical PennNet Phone concerns • Many we will provide status on over the next few months at NPTF • NGP infrastructure • NG Wireless • Security/ID Management • A few new ideas have emerged that we could consider doing centrally in FY’11 • Fault monitoring • Active directory • Data center

5. Background (Continued) • Given that we are in very tight economic times and all have decreasing funds available • Given that we don’t appear to have any glaring problems to fix • Given that we started 8 new Security/ID management projects last year • It feels like FY’11 should be “steady-state” year • Should we shift our focus on how best to lower costs by eliminating legacy services, consolidating services, etc?

6. Progress To Date (continued) • Our projected average FY’10-14 expenses are a 9.5% reduction from FY’09. • We have reduced expenses and lowered costs in many areas • Port savings of nearly $800k (2 years) • Central Service Fee savings of about $200k (2 years) • IP addresses are only $1.67 in FY’10 • PennNet Phone • $1M annual savings to Penn when completed in FY ‘13 • Increased storage of 250 Meg for email at no additional cost for FY’10

7. Progress To Date (Continued) • We continue to work aggressively to lower costs on all contracts and purchases • SAN and wireless most recent successes • We are seeking opportunities to eliminate costly legacy services/applications • Websec moving to Cosign • After 12/09, it will cost us over $10k/month to maintain Websec • We urge you to migrate your applications • We are offering free use of our contractors if you need help • We are looking at other opportunities to lower cost or enhance service • Evaluating outsourcing of video streaming service • Outsourcing Student Email (several thousand accounts in most schools) • Should we do faculty/staff email?

8. Progress To Date (Continued) • We have also outsourced successfully • Main web for peaks and redundancy • ACD • Operator Services (898-5000) • Other creative uses emerging • Overflow phone traffic (SRFS) • Appearance of 7X24 operation (Wharton) • Given high development costs, why not VoIP? • Cisco & Avaya are over 50% higher, have proprietary phone sets and have high license fees for their software.

9. Services To Consider Consolidating • Data center • Virtualization • For development • Other purposes • Email • Video teleconferencing • Others?

10. Potential New Services • Video content capturing • Telepresence • Second Life • Expanded use of Operator Services • Expanded use of call center services • What else?

11. NGP Infrastructure • By the end of FY’10, the NGP project will be substantially completed • All NAPs completed • All single mode fiber to NAPs completed • Single mode fiber to all buildings in FY ‘10 • Dual gig to key buildings (91) in FY ‘10 • We have protected against the risk of most single points of failure (2 week outages down to none or 4 hours) and have enhanced capacity (100 Meg on old fiber to 100Gig with new). • Should we be doing more dual Gig? • The CSF has never paid for this work.

12. Gig Connected Buildings (Dual Feed)

13. Gig Connected Buildings (Dual Feed)

14. Gig Connected Buildings (Dual Feed)

15. Gig Connected Buildings(FY ‘10)

16. Redundancy (UPS) • As we move towards data, voice and video IP-based systems and services that all rely on electrical power, how much protection should we do and can we afford? • We have back up generators and UPS in the 5 NAPs. So theoretically they should not go down. • Network availability is high (between 99.9 and 99.99% uptime or between 1 and 9 hours of downtime/year), it cannot be better than the building power, without substantial costs • Building power is not 99.999 from PECO/Facilities. • While we do not have solid historical data, we began recording data on power outages beginning in March 2007. • Since March 21,2007 the campus has had 138 hours of outage due to power loss in 47 buildings. • Generally, outages are either very short (blip) or 1+ hours.

17. Redundancy (UPS) • It costs about $2400 per location to install UPS (assuming the UPS has 45 minutes of battery time and no other wiring closet work need to be done). • Cost of $600 per 30 minutes additional battery time • Rough ongoing costs would be approximately $700/yr per location. • Based on 6 year Chassis and 3 year Battery life cycles. • N&T manages over 650 wiring closets on campus • Annual cost would be about $455K

18. Redundancy (UPS) • Alternatively, we could just do UPS on the building entrance devices (Routers and Switches). • There are only 100 Building Routing locations. • Without UPS, a short electrical blink causes them to reboot, forcing a 5-10 minute outage. • This would mean for that duration, there would be no services that require the network including phones. • Annual cost for UPS on Routed Building Entrance devices $70k • There are another 65 Building Switch locations • Annual cost for UPS for Remaining Building Entrance Switch devices $46k (these are BE’s that are closet switches – used in one or two closet Bldgs) • Are you interested in this? Is it worth spending this much to protect against 45 minutes of outage?

19. Campus Buildings with Generators • Anatomy Chemistry (Outside) (4) • Annenberg School Unit #1 (BSMT MR & Roof) (5) • Blockley Hall (BSMT MR) (8) • BRB II Unit #1 & 2 (Roof) (24) • BRC (24) • CHEM 73(PH Elevator RM) (5) • CRB Unit #1 & 2(Ground FL. MR) (14) • Fisher/Bennett Hall (BSMT MR) (3) •  Franklin Field Archives (Outside) (2) • 1920 Dining Commons (BSMT MR) (1) • Hamilton House (BSMT MR) (10) •  Harnwell House (BSMT MR) (9) • Harrison House (BSMT MR) (10) • Hill Pavilion (5) • Huntsman Hall (PH MR) (15) • Ice Rink (BSMT MR) (1) • Johnson Pav. (PH MR) (7) •  Left Bank (Ground Fl. MR) (3) • Liedy Labs (BSMT MR) (2) •  Levine Hall (PH MR) (?) • Levy Dental (Ground FL.MR)  (2) •  Life Sciences (2) • L.R.S.M. (PH MR) (?) • Mayer Hall (Ground FL. MR) (1) • Meyerson Hall (BSMT MR) (5) • MKE 3535 Market St. • MKC 3624 Market St. • MKT 3440 Market St. •  MOD-6 Unit #2 (Ground FL. MR) (1) •  MOD-7 (Outside )(1) • GRW of Moore School (BSMT MR) (?) •  MUDD BLDG. (BSMT MR) (1) •  Museum Academic Wing (BSMT MR) (8) • Nursing Education (PH MR) (7) •  Pottruck Center (BSMT) (1) • Richards/John Morgan (Outside) (2) • Samson Commons East (BSMT MR) (14) • Samson Commons West (BSMT MR) (14) • Schattner Hall (PH MR) (3) • Stienberg C.C. Fire Pump (BSMT MR) (12) • Stellar Chance  (PH MR) (5) • Stemmler Hall Unit #1 (PH MR & Roof) (6) • Stouffer Triangle (3) •  Tandem BLDG. (Outside) (1) •  Tannenbaum Hall (PH MR) (7) • Vagelos Hall (PH MR) (3) • Vance Hall (BSMT MR) (7) • V-HUP (BSMT MR) (4) •  Old Vet School (PH MR) (5) • Williams Hall (BSMT MR) (3) • 3401 Walnut ST. (BSMT MR) (9*)

20. UPS Units • MINUTEMAN UPS 2000  ED2000RM • Base Unit/15 minutes 2 RU • Rack Mountable • MINUTEMAN EDBP48XL  EXTENDED RUN TIME BATTERY • Base Unit/30 minutes 2 RU • Rack Mountable

21. Current Status

22. Current Status • For most new phone requests, PennNet Phone is the default • Polycom 550 offered in place of traditional single and two line sets • Set prices have been reduced from $8/month with Cisco to $4 and $2.50 with Polycom as of FY ‘10. • Wall-mount phones available for classrooms and laboratories • Electronic signature for “Terms of Service” agreement no longer required by OGC http://www.upenn.edu/computing/voice/general/basics.html • PennNet Phone headsets now stocked at the Computer Connection; http://prowiki.isc.upenn.edu/wiki/PennNet_Phone_Polycom_Headsets • E911/511 Location Information provided to the Campus Police and Philadelphia PSAP for traditional and PennNet Phone services • Lunchtime Learning – Supporting the PennNet Phone Service offered second Tuesday of every month http://www.tts.isc.upenn.edu/oncampus.asp • PNP SIG starting in September 2009 – 9/23 @ 1:00pm

23. Supporting PennNet Phone Quarterly PennNet Phone Special Interest Group-Proposed Agenda • Operational update • Known issues • Roadmap discussion • Useful “Tips” • Solicit Customer feedback regarding service and installations • Open questions People planning a large migration or in the process of migrating should attend

24. Order Management System • Business Problem/Need • Currently LSPs and TSPs provide order information via disjointed spreadsheets and multiple emails • Business Vision/Goal • Web based application that guides users through the order process: automating the dispatch, close and billing tasks • Benefits and Success Measures • Increase accuracy and completeness of entered orders • Stream-line communications regarding services requested • Monitor progress of order requested via web service • Service Implementation • Summer - ISC back office staff and Project Managers • Fall - LSPs and TSPs

25. FY ‘10 Service Roadmap Summer Program Traditional M9316 and M9417 Sets retired. Electronic Terms of Service discontinued by OGC Rollout PennNet Phone Order Management System Fall Feature Release Schedule features to turn on/off based on time-of-day/day-of-week. For example, Call Forward between 5:00pm and 8:30am. Spring Feature Release Increase number of sets supported in a Ring Group (limit is 4) Provide Call Hunting - advance to more than one telephone number (Phone A -> Phone B -> Phone C)

26. Upgrade to PennNet Phone What to expect

27. FY ‘10 PennNet Phone Rates (Monthly) • Assumptions • Meridian Business Set depreciated over a 60-month period for this comparison • Waived until end of FY ’10 • Two new Polycom sets at $2.50 or $4.00/month • Some monies available for infrastructure work for PNP installations, if entire buildings are done

28. PennNet Phone • There will be a $1M reduction in expenses for Penn’s telephony with the full deployment of PennNet Phone by FY’13. • What obstacles exist to full deployment? • What is your perception of the service? • What should we be doing differently?

29. Interested in auditing your telephone lines? • Send a request to service-requests@isc.upenn.edu asking for a review of your telephone lines that have not had any billable usage calls placed from them for the past 12 months. • The reviews should potentially result in reducing the number of telephone lines and voice mail boxes currently in use. • Some groups are seeing a 10% - 20% reductions in total telephony expenditures • Departments may use the review to identify lines for disconnect • Lines can be suspended for 2 weeks; disallowing telephone calls • Lines then are disconnected

30. General Discussion • Legacy services to drop? • What services to consolidate? • New services to offer? • Other??