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Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009

FEMA Customer & Data Services Consolidating Critical Services for Risk MAP. Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009. Presentation Overview. About Zimmerman Associates, Inc. Components of FEMA’s Customer & Data Services (CDS) CDS Responsibilities for Risk MAP

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Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009

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  1. FEMA Customer & Data Services Consolidating Critical Services for Risk MAP Jeanette Hanfling, CDS User Acceptance/Outreach Manager April 7, 2009

  2. Presentation Overview • About Zimmerman Associates, Inc. • Components of FEMA’s Customer & Data Services (CDS) • CDS Responsibilities for Risk MAP • CDS Vision for Risk MAP • CDS Solutions for Risk MAP

  3. About Zimmerman Associates, Inc. • 31 years of experience • Located in Fairfax, Virginia • Experts in: • Information Management • Information Technology • Engineering • More than 500 employees • Awarded 5 patents for remote sensing technologies

  4. Components of CDS • FEMA Map Service Center (MSC) • Mapping Information Platform (MIP) • FEMA Map Assistance Center (FMAC) • Flood Hazard Mapping (FHM) website • FEMA Engineering Library • Non-MIP systems and applications • Other FEMA systems

  5. CDS Responsibilities for Risk MAP • Provide the digital platform for sharing flood mapping products • Develop and implement IT strategies for Risk MAP • Maintain the IT technical environment that supports Risk MAP • Provide knowledgeable and friendly customer service

  6. CDS Vision for Risk MAP • Leverage existing systems and infrastructure • MSC • MIP • Eliminate redundancies • Establish a comprehensive, yet simple web presence • Promote cooperation and coordination among contractors

  7. CDS Solutions for Risk MAP • One customer contact center • One central web interface • One map viewer

  8. Contact Jeanette Hanfling Office: (703) 896-4663 Email: jeanette.hanfling@riskmapcds.com

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