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2nd MANAGEMENT REVIEW MEETING 14 th March 2011 ( REPORTING PERIOD JUL2010-FEB 2011 )

WELCOME TO. 2nd MANAGEMENT REVIEW MEETING 14 th March 2011 ( REPORTING PERIOD JUL2010-FEB 2011 ). AGENDA. PART ONE. Minutes of last meeting Pending Action from Last Meetings Reports from Management Representative External Audits Internal Quality Audits Changes could effect QMS

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2nd MANAGEMENT REVIEW MEETING 14 th March 2011 ( REPORTING PERIOD JUL2010-FEB 2011 )

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  1. WELCOME TO 2nd MANAGEMENT REVIEW MEETING 14th March 2011 (REPORTING PERIOD JUL2010-FEB 2011)

  2. AGENDA PART ONE • Minutes of last meeting • Pending Action from Last Meetings • Reports from Management Representative • External Audits • Internal Quality Audits • Changes could effect QMS • Corrective Preventive Actions • Agreed Actions

  3. Minutes of Last Meeting Shall be applicable from next Meeting.

  4. Pending Actionsfrom Last Meetings Can be applicable form next meeting, but so far ICS turns up promptly and positively.

  5. Results of External Audits ICS has talked to DNV to assess its QMS against ISO-9001:2008, we have received the contract document, planed for external Audit by end of this month.

  6. Results of Internal Audits Shall be reviewed from Next Meeting Internal Audit need to be done during this week and next week.

  7. Internal Audit Plan 2011

  8. CPAR Sources

  9. IMI - CPARs Jul 2010 – Feb 2011

  10. ACTIVE/ PROACTIVE PARTICIPANTS

  11. CPAR Implementation Status Jan-Jun 20th

  12. Actions Implementation Status No such CFF registered.

  13. CPAR Implementation Status

  14. CPAR Implementation Status Not applicable till ICS go for Certification

  15. CPAR Implementation Status Not applicable till IQAs are started at ICS.

  16. Progress IMI_CPARs Need to Sit with Various Departments and Finalize

  17. QMS TEAM • ICS Coordinators Team Defined

  18. AGENDA PART TWO • Process Performance (incl. effectiveness of Quality Objectives) • Effectiveness of actioned CPARs • Customer Feedback & Satisfaction Analysis • Customer Complaints/ Comments • Statistical Evaluation of Customer satisfaction • The actions taken on their feedback, as required • Supplier Evaluation/ re-evaluation Analysis • Customer Focus (Existing Customers, New Customers & Lost Customers) • Non Approved Principals/ Customers • Recommendations for improvement

  19. AGENDA PART TWO • Resource Management & Effectiveness: • Human Resources: Skills and Competence, Requirements and Training • Financial Resources: Budget and Strategy • Plans and Schedule • Other Business • ICS TIME • HSSE • Agreed Actions

  20. ICS TIME REAL TIME IF YOU CA N'T MEASURE . . . ! ! ! N'T IMPROVE . . . . ! ! ! YOU CA

  21. ICS TIME KPO/ KPI compliance reports attached separately Further work on ICS TIME still need to be done involvement of HODs is required

  22. CUSTOMER FEEDBACK

  23. CUSTOMER FOCUS * As on Feb-2011

  24. CUSTOMER FOCUS Any precautionary measures from Group Marketing Department.Any update in categorizations status of PPLs/ Customers

  25. RESOURCE MANAGEMENT AND EFFECTIVENESS • Human Resources: Skills and Competence, Requirements and Training* Financial Resources: Budget & Strategy* Plans and Schedule

  26. HSSE * HSSE Coordinator from ICS - Ayaz Ahmed* New Initiatives in process

  27. THANKS NEXT PROPOSED DATE

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