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Phillip Jones International Liaison and Projects Manager

Phillip Jones International Liaison and Projects Manager. Welcome to nqa. A bit about me. Graduate from the University of Liverpool in 2001, BA Hons in History Started work at NQA in 2001 doing administration work on a temporary contract

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Phillip Jones International Liaison and Projects Manager

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  1. Phillip JonesInternational Liaison and Projects Manager Welcome to nqa

  2. A bit about me. • Graduate from the University of Liverpool in 2001, BA Hons in History • Started work at NQA in 2001 doing administration work on a temporary contract • Following the centralisation of the regional UK offices, was the first Head-Office based visit scheduler • Became a Trainee Client Manager in 2003

  3. Joined the NQA International Department in 2005 • Transferred to NICEIC Electro-technical projects team in 2007 • Returned to NQA to work on ISO 17021 transition • Appointed as Key Accounts and Projects Manager in 2008 • Appointed as International Liaison and Projects Manager in 2009

  4. Completed auditor and standards training in • ISO 9001 • ISO 14001 • OHSAS 18001 • BS7799 / ISO 27001 • TickIT • HACCP • BRC Global Products • Completed 5 units of the CQI Diploma in Quality • Nebosh General Certificate in Health and Safety

  5. What is it to be NQAThe NQA Way Welcome to nqa

  6. What does NQA mean to you? • What do we represent? • How do you benefit from your relationship with NQA?

  7. The NQA Way Original meaning of NQA • National Quality Assurance Now well over 20 years on, legacy of the name remains, staff and clients alike still refer to National Quality Assurance Why? • Nostalgic • Brand identity has been eroded Conclusion NQA means different thing to different people at different times

  8. The NQA Way July 2001 – NQA – No Questions Asked - Does this mirror a client perception not really knowing what NQA do? July 2005 – NQA – New Quality Awareness - Do our clients really understand the full range of services we offer? July 2008 – NQA - Now Quiet Achiever - Just a certificate quietly sitting on the wall or system that adds value and is a trade facilitator? Today – NQA – Not Quite Aligned

  9. The NQA Way We present ourselves and deliver our services in a variety of ways. Is this culture driven? Or Lack of commonality? How many people make up the family that we call NQA? NQA have 1400+ people work for or on behalf of 2 Joint Ventures and 18 Agents, but do we provide a consistent global service

  10. The NQA Way Traditional client is a small single site but we are finding that more clients have new sites or related companies in territories around the globe Need to work more closely together to share combined talents, skills and contacts of a different parts to provide common global solution

  11. The NQA Way We should be able to be as repeatable and consistent as other well known brands such as McDonalds Coca-Cola

  12. The NQA Way Key to our future success is to work together as a consistent brand and service provider Establish an identity as NQA that can be adopted on a global basis, can be understood and that our clients can identify.

  13. The NQA Way Common Methods • A global DQS • A single database • Common marketing / media • Common framework and agreements with agents • NQA agent startup packs / NQA training • Agent specific business plans that are consistent with the International Strategy

  14. The NQA Way Common Goals • Credible rival to larger more established CB’s – (BSI, DNV, SGS) • Increase in market share • Value added supplier of certification services • Increased profitability • Sustainable growth tempered with client retention and satisfaction

  15. The NQA Way Common Successes • Reflective success on servicing of global contracts • Increased revenue • Growth of reputation and professionalism

  16. The NQA Way Our Services • Enabling organisations to compete in today’s global marketplace • Providing organisations with a customer focused experience that enables them to provide confidence and assurance to their stakeholders • Improving risk management, environmental performance and sustainability within our client organisations

  17. The NQA Way Our People • Providing responsible, professional, forward thinking NQA people to NQA clients, that know their business and are focused on improving organisational performance • Providing an environment within NQA where people can develop their careers and are provided with challenging opportunities to motivate and fulfill them • Work together as a team to provide excellent services with the highest integrity

  18. The NQA Way … But its no just our values and thoughts that matter We can’t impose a philosophy and value set on you, we need your ideas and thoughts to make its our NQA way.

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