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Employee Assistance Program

Employee Assistance Program. Canada Revenue Agency 2003-2004 Annual Report. Program Transition. CCRA → CRA & CBSA December 12, 2003 CRA’s EAP continued to provide services to CBSA employees in all regions until March 31, 2004

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Employee Assistance Program

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  1. Employee Assistance Program Canada Revenue Agency 2003-2004 Annual Report

  2. Program Transition • CCRA → CRA & CBSA December 12, 2003 • CRA’s EAP continued to provide services to CBSA employees in all regions until March 31, 2004 • On April 1, 2004 some Coordinator-counsellors and associated resources (in NOR, SOR, Pacific, Quebec regions) transferred to CBSA • In the remaining regions (Atlantic, Prairies, HQ), CRA’s EAP continues to provide management and coordination services to CBSA through Service Level Agreements

  3. Program Transition (cont’d) • CRA maintains multiple access model • Coordinator-counsellors, referral agents, EAP contractors and local advisory committees valued by employees, management and union representatives • This report covers 2003-04 activities and therefore includes data related to the Customs component of CBSA; CRA and CBSA will report separately in 2004-05

  4. Services Offered • Confidential assistance to all employees and their family members (core services) • Professional advice and guidance to managers and union representatives • Critical incident stress management (CISM) • Orientation, information and training

  5. The EAP Network • 16 Coordinator-counsellor FTEs andapproximately 65 contracts with EAP agencies delivering assessment, short-term counselling and referral services • 254 employees acting as Referral Agents (RA) providing support, facilitating access to counsellors and providing information on resources

  6. The EAP Network (cont’d) • Approximately 45 Local and District EAP Committees promoting the Program and helping to assess employee needs and program effectiveness

  7. Access Points (2003-04) • EAP reports 7,127 cases during the fiscal year: • 1,134 accessed the EAP Coordinator-counsellors • 4,266 accessed contracted EAP counsellors • 1,727 employees used the services of Referral Agents

  8. Access Points (cont’d) • 76% of the employees who used EAP accessed counsellors • 24% accessed Referral Agents

  9. Access Points (cont’d) • 60% of employees accessing EAP did so through externally contracted EAP counsellors • 40% accessed EAP Coordinator-counsellors or RAs

  10. Access Points (cont’d) • Coordinator-counsellors and contractors report 203 clients were referred to them by RAs • Total number of employees seen is 6,924 (7,127 cases less 203 employees seen by both RAs and counsellors)

  11. Access Points (cont’d)

  12. Access Points By Region

  13. Use by Family Members • Third year that usage by family members has been tracked • Family members accessing EAP via: Coordinator-counsellors = 31Contracted counsellors = 625 • (Note: This represents an increase of over 200% from 2002-03 usage as reported)

  14. National Use of EAP Services(2003-2004) • Utilization Rate = (employees seen/ population X 100) • 13.3% of employees accessed EAP in 2003-2004

  15. Utilization Rate by Region

  16. Types of Issues • Contractors: marital/family (50%), emotional (30%) and work-related (9%) issues most common • Coordinator-counsellors and RAs: marital/family (41%), emotional (24%) and work-related (20%) • Employees access the service that they feel can best help them deal with their issue

  17. Types of Issues(all providers)

  18. CISM Services • 56 group debriefings held as a result of traumatic incidents • 55 individual debriefings held • Awareness sessions for employees and managers concerning CISM: 32 sessions, 656 participants

  19. Other EAP Services • Advisory services delivered to 610 managers, 76 union reps, 422 RAs • Professional advice delivered by professional EAP resources • EAP Workshop for managers and union rep training – 47 events with 719 participants • Managers and union reps attend together • Course rolled out in 1998

  20. Managers Receiving EAP Training

  21. Other EAP Services (cont’d) • Orientation sessions – 322 events with 8,302 participants (16% of employee population) • Regular events promoting EAP services and introducing providers to employees • Info/education sessions – 14,574 employees attended • Variety of topics: stress, change, parenting, grief, pre-retirement, wellness fairs etc.

  22. Other EAP Services

  23. EAP – Supporting Workplace Wellness • For further information concerning the Program, speak to a member of the EAP network • Check out the EAP Website at: http://infozone.rc.gc.ca/ english/r2732472/eap/ Default.htm

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