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Technical Training Manual

File Transfer Protocol. Hyper Text Markup Language. Distributed Denial of Service. Hyper Text Transfer Protocol. Transmission Control Protocol. Technical Training Manual. Internet Protocol. Wide Area Network. Adding & Updating Boring Information. Content Management System.

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Technical Training Manual

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  1. File Transfer Protocol Hyper Text Markup Language Distributed Denial of Service Hyper Text Transfer Protocol Transmission Control Protocol Technical Training Manual Internet Protocol Wide Area Network Adding & Updating Boring Information Content Management System Network Address Translation Cascading Style Sheets David White Web Developer / Systems Administrator www.urbanministry.org Personal: www.davidmartinwhite.com Transport Layer Security Local Area Network

  2. Technical Training Manual Adding & Updating Boring Information David White Web Developer / Systems Administrator www.urbanministry.org Personal: www.davidmartinwhite.com

  3. Table of Contents Why a Manual Designing & Editing a Manual Steps to Writing a Manual Tech Topic: Viruses Tech Topic: Removing Programs Tech Topic: Internet Browsers

  4. ?!?!? Why a Manual • Can use the manual for reviewing the subject after a training • Lets one concentrate on training instead of having to take notes Training Manual • Reference document in the work place • Helps streamline procedures, improve morale, solve conflicts, and improve consistency and quality (which improves bottom line). Sources: http://en.wikibooks.org/wiki/Designing_a_Training_Manual & http://www.techcomplus.com/approach.htm

  5. Good documentation needs to be… • Easy to Read • Easy to Understand • It is not enough to make a document easy to read, it should also be difficult to misunderstand. (Ronald B. Standler) • Easy to Access Designing & Editing a Manual Sources: http://www.techcomplus.com/reference & http://www.rbs0.com/tw.htm.

  6. Steps: • Planning • Designing (Organizing) • Structure • Layout • Deciding who writes it • Writing Steps to Completing a Manual Source: http://www.techcomplus.com/reference

  7. Windows is most popular • For users AND for viruses • Windows has a history of security holes • Solution: Install an Antivirus program Tech Topic: Viruses Sources: http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software and http://en.wikipedia.org/wiki/List_of_antivirus_software.

  8. New computers come with unwanted software • Takes up system resources • People download unused programs on your PC • Your PC is running slowly • Solution: Remove ALL programs you don’t use Tech Topic: Removing Programs

  9. Tech Topic: Example

  10. Tech Topic: Internet Browsers

  11. Questions

  12. Thank You David White Web Developer / Systems Administrator TechMission: www.urbanministry.org Personal: www.davidmartinwhite.com Business: www.smoothstoneservices.com Sources: http://www.rbs0.com/tw.htm http://www.techcomplus.com/reference http://www.techcomplus.com/approach.htm http://en.wikipedia.org/wiki/List_of_antivirus_software http://en.wikibooks.org/wiki/Designing_a_Training_Manual http://www.smoothstoneservices.com/resources/content/importance-anti-virus-anti-malware-software

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