LEAN IN HIGHER EDUCATION How Lean Continues to Change The Culture at Piedmont Technical College Fulfilling Our Role as

2. LEAN IN HIGHER EDUCATION How Lean Continues to Change The Culture at Piedmont Technical College Fulfilling Our Role as “A Force for Good”

3. PTC WAVES of Influence • What Happened in 2008 • Actions We Took • Verifiable Results • Expansion of our Reach and Influence • Sustainability & Replicability

4. 2008 Environment • Dismal Outlook for Future Funding • Enrollment Uncertainty • Program Closures • Reduction in Force • Dramatic Reduction of State Funding

5. State Funding Cuts 38.9% Reduction in State Funding

6. Targeted Results LEAN!

7. What PTC means by Lean • Customer/Student Focus • Studying Processes • Identify/Removing Waste • Root Cause(s), not “Symptoms” • AIM: IDEAL State (Pursuit of Perfection) • Tools: Observation, Value Stream Mapping, A3, 5S

8. Lean Is/Is Not

9. Our Method – Easy as 1-2-3 • Partnered w/ Lean Experts; Selected Tools • Implemented on a Trial Basis; Evaluated Results; Made Course Corrections • Expanded Implementation, Made It a Requirement for ALL Faculty and Staff

10. College Impact

11. 2012 Fall Enrollment Comparison 2012 Student Enrollment Comparison 31.9% 15.8% 8.7%

12. Student Impact

13. Employer Impact

14. Upstate SC Impact

15. K12 Community Impact

16. Higher Education Community Impact

17. Lean Summit • Launched 1stAnnual Lean Summit – November 2012 • Representatives from 11 Colleges, 4 States – SC, NC, GA, KY • Colleges utilizing Lean Tools and Techniques: • SC - Tri-County Technical College • SC - Greenville Technical College • SC - Midlands Technical College • NC - Haywood Community College • KY - Berea College • 2ndAnnual Lean Summit – November 6 & 7, 2013

18. Derrick Singleton, M.B.A.Associate Vice President, Operations and SustainabilityBerea College, Berea KY “Piedmont's "Lean in Higher Education Summit” was an informative benchmarking opportunity to see Lean techniques typically associated to a corporate environment leveraged with success into the Higher Education setting.”

19. PTC Ripple Effect

20. The Bottom Line Internal Impact: • Cost Avoidance $13.9M • Documented Project Cost Savings • Increased Revenue • Enrollment Growth: 32% • Student Retention • Student Completion

21. The Bottom Line External Impact: • Employers: 100+ Student Lean Projects, Customized Lean Training • Upstate SC: Positioning Residents to Fill Open Jobs in Our 7 Counties & Beyond • Regional Impact – NC, SC, GA, AL, KY, FL • Global Impact – to be continued!

22. Sustainability & Replicability • The Tools are Easy; Changing a Culture is Challenging! (but necessary!) • Lean is a Tool to Create a New Culture • It Must Become THE WAYYour College Approaches EVERYTHING!!!! • If we did it, your college can too! • Follow the Roadmap…

23. Lean in Higher Education – Implementation Roadmap 2. Pilot Select Core Group (Early Enrollers) to Learn Basics and Implement on a Small Scale 4. Set the Stage for the Future Train Coaches and Future Trainers; Continue Training Faculty and Staff Initiation Make a Decision that Lean is the WAVE of the Future for Your College 6. Wide Scale Implementation Communicate Expectations for Culture Change; Mandate Participation Initiation Full Implementation Preparation Pilot 5. Continuous Improvement Evaluate Effectiveness; Make Necessary Adjustments; Recognize and Reward Results 1. First Step Establish Steering Committee to Lead and Guide Implementation 3. Evaluate Results Measure and Communicate Results; Celebrate Your Successes 7. Sustain the Gains Continue Training; Measure and Communicate Results; Evaluate Progress and Make Course Corrections; Publicize Successes

24. For More Information • BLOG ADDRESS: http://programs.ptc.edu/lean/ PTC Lean Steering Committee • Rusty Denning, 864-941-8417, DENNING.R@PTC.EDU • Maggie Slimmer, 864-941-8486, SLIMMER.M@PTC.EDU • Tara Harris, 864-941-8525, HARRIS.T@PTC.EDU • JaneanReish, 864-941-8720, REISH.J@PTC.EDU • Lisa Bartanus, 864-941-8409, BARTANUS.L@PTC.EDU

25. Q&A