1 / 43

Lean Culture and Procurement

Lean Culture and Procurement. October 29, 2013 Renee Smith Nyberg Process Improvement Program. Today… What is Lean? Challenges to implementing Lean Lean at Enterprise Services How can you get started ? Questions?. What is Lean?. Meals per Hour. 3 Purposes of Lean.

rayya
Download Presentation

Lean Culture and Procurement

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lean Culture and Procurement October 29, 2013 Renee Smith Nyberg Process Improvement Program

  2. Today…What is Lean?Challenges to implementing LeanLean at Enterprise ServicesHow can you get started?Questions?

  3. What is Lean? Meals per Hour

  4. 3 Purposes of Lean

  5. Lean leaders live these values:

  6. Conventional vs. Lean Workplace Conventional Lean • Employees are respected experts; capable & trusted to solve problems. • Leaders mentor & • coach employees • to use the • scientific • method. Leaders direct the work and solve problems. Employees follow directions and turn to leaders for solutions.

  7. What can Lean culture achieve? In Processes… • Fewer steps • Shorter time • Less waiting • Less re-work • Fewer queues • Less inventory • Less variation • Fewer handoffs • Fewer errors • In Organizations… • Problems solved. • Customers MORE satisfied! • Time and resources for other tasks. • Workers MORE satisfied and engaged!

  8. Paul Akers: “Lean is simple. Fix what bugs you.” What bugs you??

  9. How about these? • Wasting my time • Wasting your time • Wasting taxpayer dollars • Delays • Things waiting for review or approval • Producing something that no one uses • Getting poor quality in • Not having the right materials or tools • Extra steps

  10. The 8 Wastes Overproduction Waiting Transport Over-Processing Motion Underutilized People Inventory Defects

  11. Seeing the Waste.

  12. PDCA: The Scientific Method Plan Do Adjust Check

  13. Challenges to Seeing and Eliminating Waste

  14. Habits

  15. Assumptions

  16. Culture: The way we do things around here.

  17. Low Risk Tolerance

  18. Learning Curve

  19. Need for Safety

  20. The Destination

  21. Project Results: Finance

  22. Project Results: Custodial Services

  23. Next stop: Huddles

  24. Daily Huddles Finance Statewide Payee Unit

  25. Statewide Payee Unit improves productivity and customer service.

  26. Next stop: Using Data and Visuals

  27. Contracts and Legal Services Team 1

  28. Visitor Services

  29. Contracts and Legal Admin Staff

  30. Enterprise Technology Readiness Team

  31. Office of Risk Management

  32. Employees fix what bugs them.

  33. Employees fix what bugs them... …at Consolidated Mail Services

  34. Employees fix what bugs them… …at Surplus

  35. Employees fix what bugs them... …at Contracts and Legal Services

  36. What can YOU do to create Lean culture? Live the values each day: • Humility • Respect • Continuous Improvement • Creativity • Customer Focus • Learning If you are an employee, learn to use scientific problem solving (PDCA). If you are a manager, learn to coach employees in scientific problem solving.

  37. Helpful tool to encourage problem solving: An Employee Idea Board Ready (ideas) Parking Lot Doing (ideas in progress) Done (completed ideas) *Adapted from “Personal Kanban” by Jim Benson and TonianneDeMaria Barry

  38. Employees write down ideas for how to fix what bugs them. Improvement idea Jane Smith 10/14/13

  39. Using the Employee Idea Board Doing (ideas in progress) Ready (ideas) Parking Lot Done (completed ideas)

  40. Everyone improves processes every day.

  41. Questions?

  42. Thank you! www.des.wa.gov renee.smithnyberg@des.wa.gov Enterprise Services 360-407-9452

More Related