ESH Group

3. ESH Group • Leading provider of Welfare to Work, training and recruitment services to UK and Australia. • Formed in 2007 to create and grow an international employment and people development business. • Comprised of three high performing, well established brands: PVS Workfind: Welfare to Work, training and people development services in Australia IPA Personnel: Recruitment services in Australia Pertemps People Development Group: Welfare to Work, training and people development services in the United Kingdom

4. ESH Group • 1,500 employees. • 100 delivery sites. • Placing up to 150 people into employment every day. • Close working partnership with key funding bodies including: DEEWR, DWP, MOJ. • Proven track record of quality & performance. • Outstanding reputation with government & private sector employers in both hemispheres. • Year on year growth since 2007: $A 4million (2007 net revenue) to $A 136million (2011 net revenue).

5. ESHGroup • Throughout 2010/2011 the Group has achieved the following performance results:

6. PPDG Newtown, Birmingham Pertemps People Development Group (PPDG): Newtown Advancement Centre – Inner-City Birmingham.

7. Each client undertakes an employability diagnostic leading to an individualised action plan. Job retention focus, supported by integrated training provision. Matrix of Opportunity: utilising in-house facilities and expertise in tandem with multi-agency liaison. Menu and range of available support builds upon a robust delivery experience, high performance achievement & client feedback. Holistic Approach - Overview

8. Accommodation / housing ‘Better off in work’ calculation (IBIS) Community hub / café Confidence building / motivation Credit union / community banking Debt counselling Defined level of aftercare to ensure job sustainability Employer liaison Holistic Approach – In Detail (a)

9. Employability skills Enhanced jobsearch / Client Match Habit changing / healthy living ICT resources Interview preparation: application techniques / assessment days / clothing / mock interview Pick’n’mix training solutions (basic and skills based): modular, sports, residential, learndirect Self-employment / enterprise Transport Holistic Approach – In Detail (b)

10. What has driven us to deliver in this way? • Vision, mission & values embedded within our business. Vision: Lead, grow and inspire for outstanding performance. Mission: To positively impact people’s employment and development for a better tomorrow. Values: Integrity, Performance Excellence, Passionate Commitment, Social Responsibility. • Unearthing the spark of brilliance in everyone.

11. Performance Outcomes PVS Workfind: DEEWR performance star ratings put PVS at forefront of Job Services Australia (JSA) providers. Highest performing, or equal highest, JSA provider in 82% of the areas in which we operate. 44% of PVS sites achieved maximum performance rating of 5 stars against industry average of 8.4%. Pertemps People Development Group (PPDG): DWP performance league tables put PPDG at forefront of Flexible New Deal (FND) providers. Second highest FND performer for both short (13 weeks) and sustained (26 weeks) job outcomes. FND programme referrals to start ratio is 98%, more than 8% above our nearest rival.

12. Outcomes to Business IPA: Australian High Achiever Awards: Highly Recommended 2009. Diversity at Work Award: Winner 2007 . RCSA CSR Award: Winner 2007. Seek Annual Recruitment Awards (SARA): Winner 2009, 2010; Runner-up 2006, 2007, 2008. Pertemps People Development Group (PPDG): Adult Learning Inspectorate: Two Grade One accreditations. CBI Growing Business Awards: Customer Excellence Award 2008. ISO 9001:2000 standard. National Payroll Giving Award: Winner 2007.