WELCOME TO ARC TRAVEL SERVICES BREAKOUT SESSION JUNE 1, 2009

1. WELCOME TOARC TRAVEL SERVICESBREAKOUT SESSIONJUNE 1, 2009 Secure Flight GovTrip 2.0 Deobligation Utility Password Resets Relocation Update

2. Secure Flight Background The 9/11 Commission Report recommended that the Transportation Security Administration (TSA) take over Watch List matching from the airlines. • The Intelligence Reform and Terrorism Prevention Act (IRTPA) of 2004 codified this recommendation and required DHS/TSA to assume from the airlines the function of conducting pre-flight comparisons of airline passenger information to federal government watch lists. • TSA will implement the Secure Flight program to meet this Congressional mandate. • The Secure Flight Final Rule provides the regulatory authority for the implementation of the Secure Flight program and became final December 29, 2008.

3. Description • Secure Flight is a program that will match limited passenger information against government watch lists to identify known and suspected terrorists, prevent known and suspected terrorists from boarding an aircraft, facilitate legitimate passenger air travel, and protect individuals’ privacy. • Secure Flight will add data elements that airlines do not currently collect and the airlines will transmit the data no later than 72 hours prior to flight time. • If a reservation is made within 72 hours of the flight the data will be transferred at the time the reservation is made.

4. Requirements Under the Secure Flight Final Rule, TSA will require airlines to collect and transmit to TSA the following information: • Passenger full name which matches the form of ID used for the travel (required) • Itinerary (required) • Date of Birth (required) • Gender (required) • Redress Number (optional) • Passport # (if available)

5. Timeline Secure Flight has provided the following implementation dates to airlines:   • By May 15, 2009, domestic airlines must be able to transmit full name and domestic itinerary • By August 15, 2009, domestic airlines must request and collect full name, date of birth, and gender for passengers on domestic flights • By October 31, 2009 airlines must collect Passport Number for international flights

6. Impact to Travelers • Federal travelers will need to have an updated travel profile in GovTrip or provide the additional data during the reservation process, or at the airport. Providing information at the airport could result in delays. • Airlines can not issue the boarding pass until the data is transmitted to TSA and TSA responds with authorization to print a boarding pass.

7. Additional Information • ARC Travel Services will be providing additional information as it becomes available • TSA has a website that is very informative, it can be found at:  http://www.tsa.gov/what_we_do/layers/secureflight/index.shtm

8. GovTrip 2.0 - Why change GovTrip? The slides on GovTrip 2.0 is Northrop Grumman Private/Proprietary Level 1 information. Slides relating to GovTrip 2.0 will be provided upon request ARC Travel Services role in the GovTrip 2.0 Project • Participate in a focus group to test • Provide NG feedback for each phase of the project • Focus group members consist of new users and infrequent travelers from BPD and customer agencies

9. GovTrip Deobligation Utility Features • Automatically cancel authorizations and deobligate funds after a defined number of days • Organization configurable • Implementation in FY2010

10. The Deobligation Utility will auto generate 3 emails. Reminder Email When a voucher has not been signed within a defined number of days after the trip end date in an authorization (or after the creation date of the authorization, whichever is later), an email will be sent to the traveler and the approving official who approved the authorization to remind them that a voucher should be submitted within 5 business days after the completion of the trip.

11. Warning Email When a voucher has not been signed within a defined number of days after a reminder email has been sent to the traveler and approving official(s), a second email will be sent to the traveler and approving official(s) to warn them that if a voucher is not submitted within a defined number of days, the authorization will automatically be cancelled and funds will be deobligated.

12. Deobligation Email When a voucher has not been signed within a defined number of days after a warning email has been sent to the traveler and approving official(s), a final email will be sent to the traveler and approving official(s) notifying them the authorization has been cancelled and the funds have been deobligated. If the traveler still needs to complete a travel voucher for the trip, then a new authorization will have to be submitted. NOTE: For any of the 3 emails sent, if the approving official that approved the authorization is no longer in the routing list being used in the document, then all approving officials listed on that routing list will be notified.

13. Password Resets - Password Criteria • Passwords are case sensitive • Minimum of eight characters • Requires at least one uppercase letter • Requires at least two lowercase letters • Requires at least one numeric character • Requires at least one special character • Users may change password at any time • Passwords expire every 90 days • Account becomes locked after three failed login attempts • Accounts automatically unlock after one hour • If a User forgets their password, they can answer their challenge question, entire their email address and GovTrip will email them a new temporary password. Note: A temporary password is only valid for 5 days • Cannot be any of your previous six passwords

14. Password Reset The three methods Passwords can be reset are by: • The Traveler • Forgot Password • Change Password • ARC Travel Services • Northrop Grumman

15. Password Reset – Traveler Travelers can reset their password if the following conditions are met: • Must be in the Department of Treasury version • The user must have a valid email address ending in “.gov” • The user’s entire last name must appear in the email address • The user’s email address cannot be listed as the primary email address for any other GovTrip user (This does not include the alternate email field) • The last name in the profile MUST match exactly the last name in the account token screen (Traveler may need to register again)

16. Traveler- Forgot Password Travelers can reset their password by entering their User Name and clicking on the Forgot Password Link

17. Traveler – Forgot Password • Type your email address, answer the challenge question, and click Submit • The email address must be a government email address in the format of name@agency.gov • The answer is NOT case sensitive

18. Traveler – Forgot Password • The message “Password Reset Successful” will be displayed and a temporary password is emailed to the User • Click Retry login >> or go to the login page

19. Traveler – Forgot Password • The user will receive an email similar to the one below • Highlight and copy the temporary password • The temporary password is only valid for five days

20. Traveler – Forgot Password • Enter the User Name and paste the temporary password • Click on “Log In”

21. Traveler – Forgot Password • Old Password – Paste the temporary password • New Password & Retype Password – Enter a new password (1 uppercase letter, 2 lowercase letters, 1 number, 1 special character, at least 8 characters) • Click Save

22. Traveler – Forgot Password • If everything is correct, your password will be changed • Close your current browser • Go to the GovTrip Login page • Enter User Name & Password • Click Log In

23. Change Password - Traveler Travelers may change their password anytime they wish by entering their User Name and clicking on the “Change Your Password” link

24. Change Password - Traveler • Travelers will be prompted to enter their old password and then enter their new password • Minimum of eight characters: • Requires at least one uppercase letter • Requires at least two lowercase letters • Requires at least one number • Requires at least one special character • Cannot be any of your previous six passwords

25. Change Password - Traveler • Click the red “X” at the top of the page • Log back into GovTrip • Enter your User ID and newly created password in the password field to gain access to Govtrip

26. Reset Password - ARC ARC Travel Services will reset passwords when the traveler is unable to do so on their own. The criteria is exactly the same as it is for the traveler to reset their password: • Traveler must be registered /accepted in GovTrip • The user must have a valid email address ending in “.gov” • The user’s entire last name must appear in the email address • The user’s email address cannot be listed as the primary email address for any other GovTrip user. This does not include the alternate email field • The last name in the profile MUST match exactly the last name in the account token screen

27. Reset Password - ARC • ARC Travel Services will verify User ID, EIN, Org, Name, Permission Level, and Email Address • If no discrepancies are found ARC Travel Service will reset the traveler’s password • Reset Password is emailed to the traveler

28. Reset Password– Northrop Grumman Any Password that is unable to be reset by the traveler or ARC Travel Services will be sent to Northrop Grumman • Travelers who have not completed self registration • Travelers whose email address appears as the primary email address in another traveler’s profile • Traveler whose email address doesn’t end in “.gov” • Traveler’s last name doesn’t appear in their email address

29. Price Increase on GSA Schedule for Relocation Home Sale Vendors • ARC obtains home sale services through GSA Contract, Schedule 48 • GSA has approved economic price adjustments for vendors due to conditions in the housing market • Customers may see an increase on fees for these services • ARC continues to monitor the GSA contract and options to reduce future costs

30. Government Receives Criticism for the Home Sale Program

31. FTR Provides Agencies with an Option to Cap the Home Values on Home Sale Services Federal Travel Regulations (FTR) authorizes agencies the option of setting a maximum home value Employees are responsible to cover the additional costs Agencies might want to consider establishing the maximum home value due to increased GHS vendor rates and increased scrutiny of the program

32. What should an Agency consider when setting a cap for the home sale program? Budgetary constraints Value range of homes in the office area Value range of homes previously in the program

33. Real Estate Outlook Housing experts cannot agree if the market has reached the bottom Home sales fell in March but the data points to stabilization Housing affordability has risen Housing incentives should bring new buyers to the market

34. ARC Travel Services Division (TSD) Presenters Diana Bonnell, TSD Director 304-480-5573 Julie Gilchrist, TDY Branch Manager 304-480-5561 John McQueen, Lead GovTrip Help Desk 304-480-8000 Sandy Huck, Relocation Coordinator 304-480-8422 Thank you for attending today’s session. Please feel free to contact any of us or call our help desk at 304-480-8000, option 1 or travel@bpd.treas.gov