Gulshan-e-Iqbal Town Muncipal Administration Karachi - Pakistan

1. WORKSHOP ON SOCIAL ACCOUNTIBILITY & GOOD GOVERNANCE 15-18 MAY 2005 AT HYDERABD INDIA PAST - PRESENT FUTURE Gulshan-e-Iqbal Town Muncipal Administration Karachi - Pakistan Established on 14 August 2001

2. MOTTO & VISION • Return All Of Your Resources Towards You By Working with Honesty , Dedication and Professional Excellence. • Control and Eliminate corruption in the System and Maximize Development Plans. A Clean, Green, Beautiful and Prosperous Town of Karachi City

3. Before Devolution KMC (200 Councilors) KDA LDA MDA KWSB KBCA KAA Cantonment Boards After Devolution 1 City Govt. Karachi (255Membershaving 33% Women) KMC(Devolved) +Health+Education KDA (Devolved) KWSB (Devolved) KBCA (Devolved) KAA (Not Devolved) LDA (Devolved) MDA (Devolved) 18 Towns Mas (Ave 18 Members with 33% Women) 178 Union Councils (21 Members with 33% Women) Around 4000 Elected Councilors Cantonment Boards KARACHI 14 Aug. 2001BEFORE AND AFTER DEVULUTION

4. GEO POLITICAL STATISTICS CDGK Vs TMA GIT

5. GEO POLITICAL STATISTICS CDGK Vs TMA GIT

6. GULSHAN-E-IQBAL TOWN MAP

7. TMA FUNCTIONS • SANITATION • WATER DISTRIBUTION (Internal) • SEWERAGE • ROAD DEVELOPMENT & MAINTENANCE (Internal) • STREET LIGHTS (Internal and Town Roads) • PARKS AND PLAY GROUNDS • PREVENTION & REMOVAL OF ENCROCHMENT • LOCAL SPORTS , FAIRS AND SHOWS • BACHAT BAZARS • MUNICIPAL REGULATIONS • COLLECTION OF TAXES (PROPERTY, CONSERVANCY ETC)

8. 14 AUGUST 2001 WE STARTS WITH • Debris Of Old System. • Unawareness Of New System and Zero Guidance For Implementation Of New System. • Administration Without Judi ional Powers. • High Level Of Corruption Existing in the System. • Poor Financial Management. • Heavy Liabilities • Poor and Destroyed Infra Structure and Services • Angry and annoyed Beurocracy. • Highly Politicized Employment During Past Years. • Ban on Recruitment Against Existing Vacancies On Merit AND VERY HIGH EXPECTATIONS FROM PUBLIC AND GOVERNMENT

9. TRASITIION PERIOD 2001-02 FIRST YEAR WAS TRANSITION PERIOD • Understanding Of New Local Govt. Ordinance. • Monitoring By Army Monitoring Teams • Uncertainty about the Establishment Of New System. • Distribution Of Liabilities and Assets as Successor Of Previous Bodies • Short and Long Term Planning for Good Governance during Next 3 to 5 Years.

10. ACTION PLAN for good governance and social Accountability • Following Steps (Policies) Were Planned and Gradually Implemented • Establishment of STAT OF ART public complaint enter with online facility of lodging and tracking complaints. • Activation of public reprehensive based Monitoring Committees for development works on non intrusive manner. • Continues interaction of elected Representative with Public. • Encouragement to Citizen Community Boards to participate in community development. • Increase and accelerate infra structure development activates by TMA with Quality Works. • Agreement with Transparency International to improve efficiency of the system and to control corruption.

11. ACTION PLAN for good governance and Social Accountability • Administrative Steps Were Planned and Gradually Implemented • Physical Verification Of Employees and Introduction Of Electronic Attendance System with positive Identification. • Maximize Tax Collection. • Zero Liability Base Financial Management. • Uplift IT department & Computerization of all departments with centralized networking. • Training facilities of all TMA staff and grant them Awards, Bonuses , Loans for motivation. • Step wise Out Sourcing (Contracting out) different service delivery areas like Sanitation and Vehicle Maintenance for better management and higher results.

12. ACTION PLANfor good governance and Social Accountability • Steps Planned for Public Awareness and Gradually Implemented • Publishing of “TARJUMAN-E-GULSHAN” (Voice Of TMA ) for Providing Awareness to the General Public Towards Development Projects, Budgets, Future Planning, Prevailing Laws and New Local Govt. System. • Propagation of TMA Activities Through TV Channels, Radio, News Papers, Videos and CDs. • Planned very effective and Active role of Elected Representatives with Public to prepare them for volunteer contribution towards giving new ideas and implement them with the help of TMA. • Make Easy Access for public to all information available with TMA. • Public Opinion Surveys for priority setting.

13. PRE BUDGET PUBLIC OPINIONSURVEY MARCH 04 & MAY 2005

14. CAPACITY BUILDING & GOOD GOVERNANCECASE STUDIES

15. RESULTS • Incredible Tax and Revenue Recoveries Budget Revenue Plan Planned Received % 2001 (Inherited) 120 M 60M 50% 2002-2003 360 M 290 M 81% 2003-2004 640 M 450 M 70% 2004-2005 750 M 720 M 96% (Arrears Inc.) • High Speed Development of Infrastructure. • Satisfaction Level of Public goes 38 % to 52% from May 2004 to April 2005 as per Survey Report. • Successful Capacity Building by Available Resources

16. 2001-2004 DEVELOPME NT EXPENDITURE AT A GLANCE ROADS 1,199 M FLYOVERS 935 M SEWERAGE 181 M WATER 25 M S. LIGHTS 60 M PARKS 102 M DRAINS 31 M MISC. 34M FUNDED BY CDGK SHARE 70% TMA GIT SHARE 30%

17. Establishment of KIOSK for online complaints and direct connectivity of all 13 Union council through network. Adoption of 10 Parks Dev. of One Park For Disabled Citizens One Model Park in all UCs Dev. of One Sports Complex at Town Level 100 % Road Development 100% Street Lights 100% Water Network 100% Sewerage Network 100% Property Survey to increase Tax Net. Introduce Modern Solid Waste management system and Establishment Of Transfer Station. Establishment of GIS. FUTURE ACHIVABLE TARGETS

18. HURDLES Devolution of Departments delayed. Devolution of Taxes is delayed. Bureaucratic Hurdles and Lack / Non-availability of Information.( Leads to Corruption.) Zero Level Property is not defined Since Last 3 years resulting Loss Of Property Tax of 50,000 Unit around Rs. 150 M per year.

19. THANK YOU