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This training is conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.or

This training is conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.org 800-321-3054. NFSMI Consultant Trainer Information. Table of Contents. Section 1: Introduction Information about NFSMI NFSMI Training NFSMI Training Topics

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This training is conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.or

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  1. This training is conducted by the National Food Service Management Institute The University of Mississippi www.nfsmi.org 800-321-3054

  2. NFSMI Consultant Trainer Information

  3. Table of Contents Section 1: Introduction • Information about NFSMI • NFSMI Training • NFSMI Training Topics • Tools and Tips for Trainers Topic List Section 2: Administrative Procedures • Consultant Information Request Form • Consultant Reimbursement Form • Consultant Travel Policy • Consultant Travel Procedure

  4. Table of Contents (cont.) Section 3: Technology Tips • Technical Support • Videos • Electronic Signatures • Discussion Forums Section 4: Consultant Trainer Information and Responsibilities • Letter of Agreement • Travel Information • NFSMI Training Team Responsibilities • Sponsoring Agency (host site) Responsibilities • Consultant Trainer Responsibilities • Pre/Post Assessment Process for Trainers • Training Presentation Report • Professionalism

  5. Section 1Introduction

  6. NFSMI Staff Dr. Katie Wilson, Executive Director ktwilson@olemiss.edu Dr. Aleshia Hall-Campbell, Associate Director of General Education alhall1@olemiss.edu Marty Mauldin, Associate Director of Education and Training mwmauldi@olemiss.edu

  7. NFSMI Training Team Beverly Cross, Assistant Director of Education and Training bcross@olemiss.edu Lisa Rogers, Training Coordinator ltrogers@olemiss.edu Lauren Stokes, Project Administrator leuncaph@olemiss.edu Leslie White, Training Coordinator lawhite@olemiss.edu

  8. About NFSMI Building the Future Through Child Nutrition The National Food Service Management Institute (NFSMI) was authorized by Congress in 1989 and established in 1990 at The University of Mississippi in Oxford and is operated in collaboration with The University of Southern Mississippi in Hattiesburg. The Institute operates under a grant agreement with the U.S. Department of Agriculture, Food and Nutrition Service.

  9. About NFSMI • Purpose The purpose of the National Food Service Management Institute is to improve the operation of child nutrition programs through research, education and training, and information dissemination. • Mission The mission of the National Food Service Management Institute is to provide information and services that promote the continuous improvement of child nutrition programs. • Vision The vision of the National Food Service Management Institute is to be the leader in providing education, research, and resources to promote excellence in child nutrition programs.

  10. Contact Information Headquarters Administration Division The University of Mississippi Phone: 800-321-3054 Fax: 800-321-3061 www.nfsmi.org Education and Training Division Information Services Division The University of Mississippi 6 Jeanette Phillips Drive P.O. Drawer 188 University, MS 38677-0188 Applied Research Division The University of Southern Mississippi 118 College Drive #10077 Hattiesburg, MS 39406-0001 Phone: 601-266-5773 Fax: 888-262-9631

  11. NFSMI Training NFSMI provides training on a variety of school nutrition management topics throughout the country. To accomplish this, NFSMI contracts with trained consultants to deliver training for state child nutrition agency-sponsored events, School Nutrition Association (SNA) conferences, and Child and Adult Care Food Program (CACFP) conferences.

  12. Who can request training? • State Agencies Administering Child Nutrition Programs • USDA Regional Offices • School Nutrition Association • School Nutrition Association State Affiliates • CACFP Sponsors

  13. How is training requested and scheduled? Requests may be submitted electronically through the NFSMI website at www.nfsmi.org. • Click Training Opportunities on the toolbar • Review information about training and topics • Scroll to the red block and click “Apply Now” • Complete Training Request Form • Scroll to bottom of second page and click “Submit by E-mail” (Training Request Forms may also be submitted by fax or mail.)

  14. What happens next? After a request is received, a member of the NFSMI Training Team will contact the person or agency making the request to obtain additional information and to begin the planning process.

  15. Things to Remember • NFSMI requires at least 8-10 weeks’ advance notice before the training date to schedule and plan a training session. • NFSMI Consultant Trainers must train a minimum of 4 hours in a single day. • A minimum of 20 participants is required for NFSMI to provide a training session.

  16. NFSMI Training Topics NFSMI offers training on a wide range of topics for child nutrition program professionals working in school nutrition and child care settings. For more information and to view a full list of these topics click here.

  17. Tools and Tips for Trainers Tools and Tips for Trainers are resources that can help a trainer sharpen presentation skills and plan activities, or be used as handouts. To access a full list of the Tools and Tips for Trainersclick here. Some of the topics covered include: • Presentation Skills for Trainers • Communication • Physical Activity During Meetings • Accessibility for People with Disabilities • Healthful Meals and Breaks • Environmentally Friendly Meetings • Slide Presentation Development

  18. Section 2Administrative Procedures

  19. NFSMI Business Office Staff Victoria Whitehead, Business Manager vewhiteh@olemiss.edu Frances Clarkson, Accountant feclarks@olemiss.edu Darcy Davis, Administrative Coordinator dacolley@olemiss.edu Dana Flint, Financial Assistant dmflint@olemiss.edu Quinton Foreman, Accounting Assistant qforeman@olemiss.edu Kathy McCombs, Contracts and Grants Specialist kathy@olemiss.edu

  20. Links to Forms • Consultant Forms • Consultant Travel Policies and Procedures • Consultant Reimbursement Form • Participant Forms • Participant Information Request • Participant Travel Policies and Procedures • Participant Reimbursement Form

  21. Section 3Technology Tips

  22. NFSMI Information Services Staff Johnathan Bishop, Associate Director bishojb@olemiss.edu Haden Gragson, Network Administrator whgragso@olemiss.edu

  23. Technical Support Technical support is available by telephone through the NFSMI Help Desk at 800-321-3054. Remote support is also offered through LogMeIn and WebEx. This allows NFSMI technology staff to manage a user’s computer when necessary. This support covers the usage of the NFSMI website and online courses, videos and other resources, and technical assistance within the building.

  24. Videos The standard format for videos on the NFSMI website is FLV (Flash Video) and WMV (Windows Media Video). These are the two dominant video formats currently in use. Technology staff members have the technological capability to convert videos into virtually any format, and with proper notice, can provide edited video segments. Assistance is also available for help with embedding NFSMI videos into PowerPoint presentations for use in training.

  25. Electronic Signatures The service of creating electronic signatures is provided to all consultants for use in electronically signing NFSMI forms and contracts.

  26. Discussion Forums A discussion forums site has been launched (http://forums.nfsmi.org) that allows trainers to discuss topics, ask questions, and share ideas with each other. These forums are usually set up according to training topic.

  27. Section 4Consultant Trainer Information and Responsibilities

  28. Letter of Agreement Consultants will receive a Letter of Agreement from the NFSMI Business Office approximately six weeks before an assigned training. This is the contract for the work you will do. The Business Office will provide instructions for signing and returning the agreement to NFSMI. Your Letter of Agreement will contain: • Training site address • Agency contact information • Description of work • Exact hours of training (schedule) • Expected payment for service provided

  29. Travel Information • Hotels– NFSMI will provide the host hotel information to consultants. If there is not a host hotel, NFSMI will recommend a hotel close to the training site. • Transportation to/from Airport – NFSMI will inform consultants if there is a free shuttle to the hotel from the airport or if a paid shuttle is necessary. • Rental Cars - Rental cars may only be used for trainings that take place at sites requiring significant travel, and there is not a shuttle available. If a rental car is necessary, NFSMI will let consultants know in advance, and consultants will be responsible for reserving the rental car. (More details about travel are provided by the NFSMI Business Office.)

  30. NFSMI Training Team Responsibilities • Every approved training is assigned a Project Coordinator from the NFSMI training team. This person is the consultant’s NFSMI contact for all details related to the training assignment. (If you have questions, please contact your Project Coordinator – not the NFSMI Business Office.) • NFSMI provides all instructor and participant training materials and supplies, which vary depending on the training topic. Materials and supplies will be shipped to the training site. Important Note: In most cases, the purchase of additional supplies by a consultant will not be reimbursed. There are a few exceptions, but you should always discuss potential purchases with your Project Coordinator.

  31. Sponsoring Agency (Host Site) Responsibilities • Communicate about training logistics with NFSMI Project Coordinator. • Provide required number of participants for the training. • Communicate information to trainer before the training (such as directions to training site and meeting time with site contact). • Oversee set-up of the training room before the trainer arrives, including table/chair arrangement, AV equipment, and boxes of training materials shipped from NFSMI. • Designate a staff member to act as facilitator for the training with the following responsibilities: • Arrive early at the training site to meet trainer. • Assist with finalizing room set-up and arrangement of materials. • Welcome participants and introduce trainer to group. • Provide information about breaks and lunch, if applicable. • Be present for training. • Be responsible for participant evaluations

  32. How to Submit Participant Evaluations • Find packet of evaluations marked with site contact’s name. • Distribute blank evaluations to participants. • Collect completed evaluations from participants at appropriate time. • Place completed evaluations in pre-addressed envelope. • Mail envelope of completed evaluations to NFSMI. Note:Trainers will receive a full summary of the evaluations via e-mail from the Training Coordinator less than a month after the training date.

  33. Consultant Trainer Responsibilities • Cell Phone and Voice Mail • Consultants must have a cell phone and operational voice mail. • Consultants should be attentive to voice mail messages related to training logistics, especially during travel time. • Laptop Computer • It is suggested that consultants have a laptop computer. Occasionally, it is necessary for a consultant to provide a laptop for the training.

  34. Consultant Trainer Responsibilities • In advance of the training: • Consultants are responsible for making their own hotel reservations. • Consultants need to speak directly to the contact at the sponsoring agency listed on the Letter of Agreement for: • Exact directions to the site of the training. • Time that consultant and agency contact will be able to get into the training facility to prepare for the presentation.

  35. Consultant Trainer Responsibilities • At the training: • In the box of materials sent by NFSMI, there will be an envelope containing: • Sign-in rosters • Yellow half sheets for participants to provide contact information • Training Presentation Report • Consultants must make sure that all participants sign the rosters provided by NFSMI for each day of training and return them to NFSMI. • Consultants must distribute the yellow half sheets for participants to fill in their contact information and collect the sheets to return to NFSMI. • A pre-addressed envelope will be provided to send back the rosters, yellow half sheets, Training Presentation Report, and Consultant Expense Report. • There will also be an envelope containing the evaluations and instructions. Consultants should make sure the agency contact has this envelope. • If training supplies have been shipped to the training site that must be returned to NFSMI, it is the consultant’s responsibility to make sure the box is shipped back to NFSMI. A pre-paid FedEx Ground shipping label is included in the box. • Consultants should refrain from handing out personal business cards or soliciting future trainings from participants. All requests for future training should come through NFSMI.

  36. Important Note Training materials developed by the National Food Service Management Institute may not be sold for profit nor may they be used in any training scenario that results in a profit for any private business.

  37. Pre/Post Assessment Process for Trainers NFSMI wants to determine the effectiveness of our face-to-face trainings. As a method of providing concrete evidence of effectiveness, NFSMI plans to officially administer the pre and post assessments during some of our trainings. • Pre-Assessments • Trainings will be randomly selected for the official pre and post assessment. If a training has been selected, trainers will be notified by their respective training coordinator. • Trainers will need to administer the pre assessment (pink sheets) prior to the start of their training. Allow about 5 minutes for the pre assessment. • Participants must identify a number, name, or symbol that they will be able to recall. The number, name, or symbol will need to be used for the post assessment as well. • Trainers need to strongly discourage participants from using personal information such as social security numbers, etc. • Trainers will be responsible for collecting the pre assessments after administering them.

  38. Pre/Post Assessment Process for Trainers • Post-Assessments • Upon completion of the training, the trainers will need to administer the post assessment (blue sheets). Allow about 5 minutes for the post assessment. • Again, trainers must have participants use the same number, name, or symbol they used for the pre assessment. • In order to assess if there was any type of knowledge gained by the participant, NFSMI must be able to match up the pre assessment with the participant’s post assessment. • Trainers will be responsible for collecting the post assessments after administering them. • Trainers will need to send all pre and post assessments back to NFSMI when they submit their trainer’s report. • NFSMI will match up the participants’ pre and post assessments and then score each assessment. The data will be entered into a statistical software program to determine if there is a statistically significant difference in the average pre assessment and the average post assessment scores.

  39. Professionalism While Training for NFSMI • The Yes List: • Practice your presentation. • Wear business professional attire. • Arrive early at training site. • Investigate (thoroughly) the contents of boxes shipped by NFSMI. • Organize materials neatly. • Be friendly and respectful to participants. • Start training on time. • End training on time. • “Wear” your self-confidence. • Smile! • Call your Training Coordinator at NFSMI if you have a problem. • Maintain positive communication with NFSMI Training Coordinators. • Be an ambassador for NFSMI.

  40. Professionalism While Training for NFSMI • The No List (please avoid): • Gum chewing at the training site • Smoking at the training site • Blue jeans or shorts • Revealing clothing • Flip flops or very casual sandals • Jogging (tennis) shoes • Overly ornate jewelry • Use of profanity or questionable humor • Distribution of “toys” or candy for participants • Handing out personal business cards or personalized trinkets

  41. Conclusion The NFSMI Training Team will do everything possible to make the logistics of your training assignment successful and enjoyable – from travel to materials to site details to final report to payment. Thank you for helping NFSMI fulfill its Vision – to be the leader in providing education, research, and resources to promote excellence in child nutrition programs.

  42. National Food Service Management Institute The University of Mississippi • Mission: To provide information and services that promote the continuous improvement of child nutrition programs • Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs

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