Health Care Cooperative and Learning Solutions

1. Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Health Care Cooperative and Learning Solutions

2. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Executive Summary

3. Executive Summary • Work Side-by-Side with HCC • Assess Needs • Implement Tailored Training • Assess Results

4. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Our Philosophy

5. Our Philosophy: Find the Solution • Solution-Oriented Learning • Identify the Issue • Create the Resolution • Why it’s Important • How Everyone Benefits • What to Do With the Knowledge

6. Results • Results • Improve Employee Awareness • Define Employee Roles • Increase Productivity

7. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Team Learning Solutions

8. Meet Our Team Chief Technical Officer:Deb Harding Media Designer:Sharen MacPhersonDirector of Learning:Ashlyn Camney Project Manager:Jennifer Bergeron We are a multi-disciplined team with offices in the US and Canada. We collaborate internationally on projects.

9. Meet Our Team: Technical Officer • Teacher, trainer, software developer • Creates technology solutions • Integrates technology into systems • Brings confidence to project Chief Technical Officer: Deb Harding

10. Meet Our Team: Media Designer • Designs graphics • Creates unique products • Conveys right feel to training • Focuses learners with design Media Designer: Sharen MacPherson

11. Meet Our Team:Director of Learning • Manages change processes • Creates training materials • Assists in learning adaption • Implements training Director of Learning: Ashlyn Camney

12. Meet Our Team: Project Manager • Manage time • Manage working plans • Implement action • Provide tools for success • Coordinate communication Project Manager: Jennifer Bergeron

13. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Our Approach Doing the RIGHT thing … Together!

14. Our Approach Initially Address Employee Personal Conduct & Appropriate use of Company Assets Ethics Training Needs Accessible Flexible Consistent Cost-effective Engaging Quality Presentations Collaborative Authentic

15. Our Approach • How Learning Solutions Meets Your Needs • Expert Instructional Design • Programming and Media Development • Best Practices and Theory Applications • Comprehensive Analysis

16. Our Approach - Recommendation • Two Courses • Employee Personal Conduct • Appropriate Use of Company Assets

17. Our Approach - Recommendation 1 Online and Self-Paced Employee Personal Conduct 2 Collaborative Session Employee Personal Conduct Online and Self-Paced Appropriate Use of Company Assets 3 Collaborative Session Appropriate Use of Company Assets 4

18. Our Approach - Recommendation • Self-paced • Pre and Post Assessments for each module • Ability to skip over proficient concepts or redo learning until proficient • Focus on individual content needs • 2. Collaborative Learning • 15 – 20 participant that completed self-paced portion per class • Incorporate specific HCC scenarios • Instructor guided online group discussions and projects

19. Our Approach – Ethics Training Accessible Flexible • Self-Paced • Accessible from home or at work • Convenient • Collaborative • Offer courses at various times • Accommodate changes in staff

20. Our Approach – Ethics Training Cost-Effective Consistent Standardize through all eight locations Future option to standardize employee training Save on travel costs and time

21. Our Approach – Ethics Training Learn by Seeing Absorb Information Learn by Doing Analyze Information Distinguish Process Connect Learn by Communicating

22. Our Approach – Ethics Training Needs Collaborative Authentic • Online Learning = Community of Learners • Collaborate • Experiment • Experience • Reflect

23. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Project Phases

24. Phased Approach

25. Analysis • Establish communications • Assess Learning Needs • Analyze Technical Systems • Course(s) content map • Analysis Phase Client Approval ClientApproval • Design • Create Design Prototype • Create Functional Prototype • Create learning modules • Make technical updates • Refine • Analyze Feedback • Analyze Issues • Recommend Improvements • Redesign • Revisit Scope Target Training needsLearning ObjectivesAssessment Client Approval Client Approval • Deliver • Install Implementation • Test Implementation • Facilitate Courses • Track Issues • Gather Feedback

26. Analysis • Establish communications • Assess Learning Needs • Analyze Technical Systems • Course(s) content map • Design Phase Client Approval ClientApproval • Design • Create Design Prototype • Create Functional Prototype • Create learning modules • Make technical updates • Refine • Analyze Feedback • Analyze Issues • Recommend Improvements • Redesign • Revisit Scope Target Training needsLearning ObjectivesAssessment Client Approval Client Approval • Deliver • Install Implementation • Test Implementation • Facilitate Courses • Track Issues • Gather Feedback

27. Analysis • Establish communications • Assess Learning Needs • Analyze Technical Systems • Course(s) content map • Deliver Phase Client Approval ClientApproval • Design • Create Design Prototype • Create Functional Prototype • Create learning modules • Make technical updates • Refine • Analyze Feedback • Analyze Issues • Recommend Improvements • Redesign • Revisit Scope Target Training needsLearning ObjectivesAssessment Client Approval Client Approval • Deliver • Install Implementation • Test Implementation • Facilitate Courses • Track Issues • Gather Feedback

28. Analysis • Establish communications • Assess Learning Needs • Analyze Technical Systems • Course(s) content map • Refine Phase Client Approval ClientApproval • Design • Create Design Prototype • Create Functional Prototype • Create learning modules • Make technical updates • Refine • Analyze Feedback • Analyze Issues • Recommend Improvements • Redesign • Revisit Scope Target Training needsLearning ObjectivesAssessment Client Approval Client Approval • Deliver • Install Implementation • Test Implementation • Facilitate Courses • Track Issues • Gather Feedback

29. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Sample Activities

30. Scenario Instructions Sample 1: This micro-scenario presents a situation you must resolve by making a decision. Consider the facts of the situation and necessary concepts and principle before you decide. Instructions Background Use the Background, Policy and Resources tabs to research the scenario and decide what decision you should make. Click the Decide tab when you are ready to resolve the scenario. Tip: Look at the question and options on the Decide tab before you complete your research and analysis. Policy Resources Decide

31. Decide How do you determine if you can discard record in your file? Now, test your understanding of the companies policy on record retention. Instructions Refer to Record Retention Schedule to determine how long the record must be held in your files. Verify that the record is not subject to a Tax Hold or Legal Hold. If you have questions about the correct retention period for a company record, contact your Location Records Officer or the Legal Department. All the above. Background Policy Resources Click one answer you best answers the question then click the decide button Decide Decide Clear

32. Background I have some records in my files that I don't use anymore. Can I discard them Instructions Examples of company records include paper documents, e-mail, electronic files stored on disk, tape or any other medium (CD, DVD, USB data storage devices, etc.) that contains information about the organization or its business activities. Background Policy Resources Decide

33. Policy Records Accuracy and RetentionYou must understand and follow records management policies. It is a violation of our Code of Conduct to alter or falsify information on any record or document or to intentionally make a false or exaggerated statement to anyone. Never tamper with company records or remove or destroy them prior to the dates specified in our records retention schedules. In addition, records that have been put on “hold” by Olin’s Legal or Tax Departments are not to be destroyed regardless of the retention schedule. I would first want to Check our policy on the time required for retention. Instructions Background Policy Resources Decide

34. Resources Another place I can verify what I am doing is correct is to check on the resources provide on our website These are some resources you can summon to help make your decision. Record Retention Schedule www.recordretention.msc.com Record Listing for Tax Hold or Legal Hold www.recordtaxlegal.msc.com Location Records Officer or the Legal Department Legal@msc.com Instructions Background Policy Resources Decide

35. Team Activity Instructions Sample 2. Click the sound icon in the upper right hand corner of the page to listen to the audio. This is a team activity where your team will analyze a situation and collaborate on a solution to the problem. You will discuss your ideas in a forum and include references to appropriate resources to support your response. After the forum discussions you will each write a summary addressing the problem and citing your sources for your decision. You will be evaluated on your contributions in the forum as well as the summary. You will find a rubric in the forum on how you will be assessed for this activity. Instructions Situation Problem Forum Resources

36. Scenario Situation Dr Webster, a family physician in a small, remote community, believes that a patient, who is a school teacher, is developing a post-partum psychosis. Post-partum psychosis is a rare and severe mental illness characterized by mood disturbances, delusions, hallucinations, and sometimes suicidal or homicidal thoughts. It can be treated with antipsychotic medications and mood stabilizers, although hospitalization may be necessary.Dr. Webster does not feel qualified to treat the patient. Dr Webster recommends she seek treatment at a distant large mental health center but she refuses to travel to the center because of the distance. Dr. Webster is concerned about the potential risks to both the mother and the child. Dr. Webster is unclear about his conflicting obligations to the patient, child, school, and the small community. Instructions Situation Problem Forum Resources

37. Problem Instructions Should Dr. Webster treat the patient when the treatment is outside his area of competency? As a health care professional and a member of the community, should Dr. Webster disclose the teacher’s health problems to school officials and/or other officials, if she is unwilling to receive care? Situation Problem Discuss the issue presented and where might you find the answer. Forum Resources

38. Group discussion Forum The class discussion forum is your link to your teammates. To access the forum, Go to : Forum Link Sign in using your username and password. Go to the “Ethics” course. Click Discussion in the panel to the left. Choose the “Patient-Provider Relationship Issues” Should Dr. Webster treat the patient when the treatment is outside the area of competency? As a health care professional and a member of the community, should Dr. Webster disclose the teacher’s health problems to school officials and/or other officials, if she is unwilling to receive care? Instructions Situation Problem Forum Resources

39. Where to find help Resources Instructions Ethics Decision Making Process www.edmp.med.org 8-Step process on breaking down the basic elements in an analysis of the problem. Patient Information Disclosure Policy www.policy.med.org Policy information on disclosing patient information. Situation Problem Forum Resources

40. “Do the RIGHT thing in all business and personal situations”. • Learning SOLUTIONS ONLINE TRAINING THAT WORKS! Health Care Cooperative We Want to Hear From You

41. Clarification Check • Two Topics • Employee Personal Conduct • Appropriate use of Company Assets

42. Clarification Check • Self-Paced • Pre and Post Assessments for each module • Ability to skip over proficient concepts or redo learning until proficient • Focus on individual content needs

43. Clarification Check • Collaborative Learning • 15 – 20 participant that completed self-paced portion per class • Incorporate specific HCC scenarios • Instructor guided online group discussions and projects

44. Clarification Check Analysis-Define-Deliver-Refine

45. Questions Questions for Learning Solutions?

46. Summary Guiding Principles • Accountability • Honesty • Integrity • Openness • Respect

47. Looking Forward to working with you! • Learning Solutions Team • Ashlyn Camney • Jennifer Bergeron • Deb Harding • Sharen MacPherson