Business Permit License Process

1. Business Permit License Process October 18, 2007

2. Process for New Business Permit Licenses Retains payment due amounts Obtains Barangay Clearance Presents DTI/SEC Obtains RPT Clearance Obtains SEDULA Submits forms Corrects forms Start of process Applicant A 2 Issues ECC/PCO/ LLDA/DENR National Agencies Assessment Amounts due Issues Barangay Clearance Barangay Appl form, Sedula,RPT Clearance, DTI/SEC Barangay Clearance Treasurer’s Office Issues RPT Clearance Issues SEDULA N Business License Office Validates forms Forms complete Y Assesses (eBPLS) Assessor’s Office MENRO Engineering MHO Fire Elapsed Time 10 minutes Cumulative Time Page 1

3. Process for New Business Permit Licenses Receives Non-compliance notice Presents ECC & Application Presents/ corrects forms Notarizes clearance A Corrects forms Retains clearance Applicant 1 Pays fee 3 National Agencies Notarized form Certificate of title Architects drawings Project description Waste & anti-pollution costs Barangay Treasurer’s Office Business License Office N Monitor clearance N Provides Clearance questionnaire Performs Physical inspection Issues zoning clearance Y N Issues Temporary clearance Assesses forms N Forms complete Assessor’s Office Forms complete Zoning issues Assesses fee Zoning complies Y Y Renewal Y MENRO Engineering MHO Fire Elapsed Time 1 day 30 minutes Cumulative Time Page 2

4. Retains clearance A MENRO Engineering MHO Fire Elapsed Time Cumulative Time Process for New Business Permit Licenses A 4 Submits MENRO Forms Completes\ corrects required forms Signs commitment Retains clearance Applicant 2 National Agencies ECC, LLDA Clearance, LLDA discharge permit Permits to operate for specific business Pollution Control Officer Accredation, etc Barangay Treasurer’s Office Business License Office Assessor’s Office N L N Monitors Compliance conditions Issues Temporary clearance Issues Clearance* Assesses Environmental impact Y Comply fully Signed commitment Forms complete Y Y Environ impact H or M N Renewal 30 minutes * Staff can sign-off on low impact clearances Page 3

5. Submits Engineering forms Process for New Business Permit Licenses A Retains clearance Pays assessment Corrects required forms Retains clearance Pays fee Corrects issues Pays fee Applicant 5 3 Applicationform signed off by Zoning MENRO Engineering National Agencies Barangay Paymentof assessmentamounts Official Receipt Treasurer’s Office Processes Payment (eBPLS) Checks signatories Business License Office Assessor’s Office MENRO H N Y Monitors compliance conditions L Issues temporary clearance N Issue criticality Inspects premises Issues clearance Assesses Fee Forms complete Assesses requirements Renewal Assesses fee Comply to code Engineering Y M MHO Fire Elapsed Time 2 minutes 3 days 2 days Cumulative Time Page 4

6. Process for New Business Permit Licenses 6 4 6 Submits sanitation forms Retains clearance Corrects required forms Retains clearance File for action Applicant B B National Agencies Barangay Treasurer’s Office Business License Office Assessor’s Office MENRO Engineering N Reports code issues Issues temporary clearance Monitors Compliance conditions Inspects premises Assesses requirements/ verifies payment Issues clearance Comply to code Forms complete Renewal MHO Y Y N Fire Elapsed Time Cumulative Time Page 5

7. Process for New Business Permit Licenses B 5 Retains clearance Submits Fire forms Corrects required forms Corrects issues Retains clearance B Applicant 7 7 National Agencies Barangay Treasurer’s Office Business License Office Assessor’s Office MENRO Engineering MHO L N Y Reviews documents Issues Temporary clearance Monitors Compliance conditions N Inspects premises Comply to code Issues clearance Y Renewal Fire Y Forms complete Issues serious Impact H H N Elapsed Time Cumulative Time Page 6

8. Process for New Business Permit Licenses 7 Retains signed permit End of process Submits final forms Applicant B Renewal National Agencies Application form with all sign offs Barangay Treasurer’s Office Business License Office Obtains Mayor’s signature Releases Permit (eBPLS) Assessor’s Office MENRO Engineering MHO Fire Elapsed Time 5 minutes up to 3 days Cumulative Time Page 7

9. Observations • Automated parts of process are very efficient • End-to-end time of Assessor’s Office and MENRO Department are reasonable. There may be ways to shorten the Engineering time. • Applicants are required to do a lot of running around to get required sign-offs. This can causes significant delays in completing the process. Can one-stop shop idea be implemented for new permits? • The process is very paper driven, with many different forms that are required to be seen by several departments. Is this necessary? Are applicants familiar with how to fill out forms and requirements for each clearance? • Digitization of information either through keyboarding or imaging would allow any department to pull up the required information. May not be cost-justified. • Would there be value in developing a simple system to track issuance of temporary clearances and monitor compliance?

10. Recommendations • Interview Sanitation and Fire Departments to verify flow shown here is correct (flows developed from knowledge within the Treasurer’s Department due to time constraints) • Institute a time and motion study to develop accurate timings for different types of businesses • Develop a committee of senior business heads to identify ways to eliminate steps in the process and speed up remaining steps • Interview selected recent new business permit applicants to gather applicant’s perspective and suggestions for improvements • Institute surveys to gather feedback from applicants from all sectors • Consolidate engineering and zoning fees into eBPLS system