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Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative service

National Planning Trends. Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative services salt Lake county. Makeover of Planning & Development Agencies. My Background 20 years of local government experience

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Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative service

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  1. National Planning Trends Makeover of planning & development agenciesPatrick w. learyAssociate DirectorDepartment of Administrative servicessalt Lake county

  2. Makeover of Planning & Development Agencies • My Background • 20 years of local government experience • Background in organizational culture • Responsible for Oversight of Human Resources, Information Technology, Facilities Management, etc. • 2008 Organizational Review of County Planning & Development

  3. Makeover of Planning & Development Agencies • Purpose of the Day • To share observations from an outsider’s view about planning and development operations • To explore challenges/trends in planning agencies throughout the USA

  4. Makeover of Planning & Development Agencies • Salt Lake County • Population - 1,000,000 people in valley • 740 Square Miles • Population - 150,000 in Unincorporated Salt Lake County • 16 Cities • 6 Townships • 17 Community Councils

  5. Makeover of Planning & Development Agencies • Salt Lake County Findings • Lack of vision • Little teamwork across sections of Office • Lack of intra-agency cooperation • Lack of communication • Lack of effective customer service • Professionalism

  6. Makeover of Planning & Development Agencies • What did I find? Not Uncommon to see Makeovers • Clark County, Washington 2000 • Minneapolis, Minnesota 2003 • Seattle, Washington 2003 • Denver, Colorado July, 2004 • City of Sacramento, California 2005 • Liberty, Kansas February 4, 2005 • Boulder, Colorado 2007 • City of Modesto, California January 5, 2007 • Salt Lake City, Utah April 4, 2008 • Sacramento County, California May 2, 2008 • Salt Lake County, Utah January 27, 2009 • San Antonio, Texas July, 2009 • San Clemente, California February 4, 2010

  7. Makeover of Planning & Development Agencies • Challenges & Trends • Adding Value to Customers • Marriage of Organizational Cultures • Use (or lack) of Technology • Ordinances & Processes • Planning, Development Services & Community & Economic Development

  8. Makeover of Planning & Development Agencies • Adding Value to Customer • Defining who customers are • Changing mindset about “customer service” • Salt Lake County

  9. Makeover of Planning & Development Agencies • Managing Organizational Cultures & Change • Clash of the Titans – the uncomfortable marriage of Planning & Development Services Cultures • Opportunities for Collaboration

  10. Makeover of Planning & Development Agencies • Use of (or, “lack” of use of) Technology • Access to Records • Digital Media • Geographic Information Systems (GIS) • Historical Data • Mobile Offices/Mobile Communication

  11. Makeover of Planning & Development Agencies • Ordinances & Processes • “Updating our ordinances?! Are you crazy?!” • Understanding our own Processes

  12. Makeover of Planning & Development Agencies • Planning & Development Services (And Economic Development?) • Philadelphia • Salt Lake County

  13. Makeover of Planning & Development Agencies • Not All Doom & Gloom • American Institute of Architects 2003 Report on Denver’s Development Review Process • 49 examples of progressive efforts around the Nation • Plan Review • Permit Processes • Inspections • Communication/Technology • Inside the Halls of Government

  14. Makeover of Planning & Development Agencies • Summary & Conclusions • Pressures facing Planning agencies similar across the Country • Agencies that can scan the larger environment, can anticipate and plan for changes coming their way & create continuous learning practices • Use of technology will alter business practices, but customer service will continue to be the single greatest challenge & opportunity

  15. Makeover of Planning & Development Agencies • What is Possible for your Agency? • The future of Planning & Development Services Agencies is not a place to get to, but rather a place you have the power to create • What will you create?

  16. Makeover of Planning & Development Agencies “In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few.” Shunryu Suzuki, Zen Priest

  17. National Planning Trends Makeover of planning & development agenciesPatrick w. learyAssociate DirectorDepartment of Administrative servicessalt Lake county

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