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E-Government Implementation in Mexico: Key Players and Core Issues

Learn about the key players and core issues in the implementation of e-government in Mexico, including governance, change management, and commercial sector participation.

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E-Government Implementation in Mexico: Key Players and Core Issues

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  1. Electronic Government and IT Policy Unit • The E-Government and IT Policy Unit within the Ministry of Public Function is responsible for policy-making and co-ordination of e-Gov projects. • This unit plays the most important horizontal co-ordination role of e-government across the federal administration: • It makes e-government policies in Mexico • Sets strategies and guidelines • Harmonises practices and standards • It works closely with the President’s Office, the e-Government Network and e-Mexico National System.

  2. e-Government Implementation at the Agency Level • Individual government offices have a great deal of responsibility with regard to e-Government implementation, although they receive guidance from the e-Government unit of the Public Function Ministry • However, different possibilities exist for the implementation of e-Government. A Ministry may negotiate targets with the Presidential Office, but come up with its own strategic plan on how to reach those targets independently. It could then discuss standards for implementation with the e-Government Network.

  3. Presidential Office Governmental Innovation Office Public Function Ministry E-Gov and IT Policy Unit National Science & Technology Council E-Gov Network All IT Units at Ministry and Agency Level eGovernment in Mexico – Key Players Communications and Transportation Ministry

  4. Federal Standards – Why? Common Solutions for Common Business Processes • Program-specific decision-making to Enterprise level. • Leverage commonalities in IT hosting, services and business processes operating in multiple agencies. • Interface with e-Gov Common Solutions. • Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment. • Resource constrained environment. • Align resources with core agency mission. • Improve service delivery and increase operational efficiencies.

  5. Implementation Core Issues • Change Management. • Governance. • Metrics/SLAs. • Commercial Sector Participation. • Acquisition Strategies. • Financing.

  6. Timeline Organic Law Reforms (eGov) Public Service Law April 2003 IT Policy & eGov Governance Model) eDocument Presidental Decret Dec 2004 – January 2005 Office of the President for Government Innovation Public Function Ministry

  7. e-Government and ITC Policy Decree This decree will establish the IT Governance Framework based on best-practices that will drive the Digital Government strategy in Mexico: • Interoperability • Organization Issues: leadership, functions, … • Digital Certificate and Electronic signature • Business Process & Corporate Architecture • Telecommunications • Outsourcing & Shared Services • Privacy and Transparency • Electronic Service Implementation & Multi-channel delivery • Budget and Financing • Security • Inter-jurisdictional cooperation • IT Planning and Portfolio Management • Acquisitions and contracting of IT services and procurement • Systems Auditing.

  8. eGov & ITGovernance Model Strategic Council Secretariat Advisory Council CIO Council (eGov Network) Technical Committees

  9. Service 1 + Service 2 + Service 3 • Service Delivery • Data • Transaction eHealth Citizen Portalwww.gob.mx eEconomy eLearning Integral PlatformResource AdminWebService DevelopmentPublishing Workflow Resources Basic Framework J2EE Platform .Net Platform Contents XML Campaigns WebServices CORE Platform Publicity IT Architecture Federation Security Gateway Gateway Service 1 Service 2 Service 3 Users Federation gateway gateway gateway Identity Agency C Agency B Agency A Authenticity Users DB A Users DB B Users DB C Governmental IT Framework Web Services Architecture / Conceptual Model

  10. VPN Agency n VPN Agency 2 VPN Agency 1 EOF4 - Governmental Federal Network VPN Agency n+2 VPN Agency n+1 VPN/MPLS SP B VPN/MPLS SP A

  11. Standardization Efforts in Mexico • Electronic Operations Framework • Where to Start? • Trend or Reality?: • Fact: OSI Layers had mixed and interweave. • How to achieve smooth cross agency Interoperability startup? • Key solutions (Phase 1) • Set robust communication infrastructure • Governmental Federal Network. • Challenge: Improve resource usage, triple play (voice, data, video) • Constraint: Time and budget. • The solution needed creativity and legitimation. • Share Knowledge and Information adopting: • Federal Taxonomy Standard, Federal Metadata Standard. • Evolution (Future) • uCitizen (Ubiquitous Citizen), every where, every time.

  12. EOF8 • Share Knowledge and Information adopting: • Federal Taxonomy Standard • Federal Metadata Standard • Portal Homologation Guidelines

  13. EOF8 - Roadmap

  14. Jose Manuel Diaz jdiaz@funcionpublica.gob.mx Public Function Ministry Thank You

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