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Borrower Support Services for Alternative Financing Programs Session 3 _________________________ Setting Up Borrower Support Services Internally Patti Lind, Facilitator. | 1. Homework . . . Identify 1 or 2 borrower supports

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  1. Borrower Support Services for Alternative Financing Programs Session 3 _________________________ Setting Up Borrower Support Services Internally Patti Lind, Facilitator | 1

  2. Homework . . . • Identify 1 or 2 borrower supports • Develop your “Dream Team” of partners based on support services to be provided | 2

  3. The Challenge . . . For borrower supports provided internally, we are committed to quality, but our resources are limited. • Identifying need • Auditing needs of existing markets • Planning for future markets • From your list of services you need and want to provide, what one(s) can be provided internally? • Do we have existing expertise in-house? • What resources are available? • Human Resources/Staffing • Curriculum/Train the Trainer • Funding opportunities | 3

  4. What needs are obvious today?? What types of loans are you making? What services would build better borrowers? 1) 2) 3) 4) 5) • Vehicles & vehicle modifications • Home modifications • Hearing Aids 4) Computers & Peripherals 5) Others? | 4

  5. What needs may be there tomorrow? • What does your strategic plan identify as areas for growth? • Does your sustainability plan address growth needs/concerns? • Products → Borrower Supports • Example: Home Repairs | 5

  6. Consideration for Internally Providing Borrower Supports • Surveying in-house expertise • Ready to go • Train the Trainer • Staffing up for Borrower Supports • Corporation for National and Community Service • AmeriCorps Vista Program • http://www.cns.gov • Volunteers as facilitators | 6

  7. Funding Options • Renewal funding • Including funding for borrower supports as a growth opportunity • Traction invites growth • New Funding • Federal and state funding for lending typically requires borrower supports • Foundation funding | 7

  8. Next Week . . . • Develop a quick plan to market one borrower support service • Identify • Marketing method(s) • Intended outcome • Cost of implementation of marketing plan Questions? Contact Patti at prlind@abilitiesfund.org – Toll Free 1.888.222.8943 ext 224 Next Telemeeting: Monday, April 14, 2008 @ 2PM Eastern | 8

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