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Measurement, Evaluation, Analysis & Benchmarking

Measurement, Evaluation, Analysis & Benchmarking. Towards a CUCCIO Program Michael Ridley Chief Information Officer (CIO) and Chief Librarian University of Guelph. Agenda. Review current initiatives in evaluation & analysis Solicit feedback, interest & directions Next steps for CUCCIO.

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Measurement, Evaluation, Analysis & Benchmarking

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  1. Measurement, Evaluation, Analysis & Benchmarking Towards a CUCCIO Program Michael Ridley Chief Information Officer (CIO) and Chief Librarian University of Guelph

  2. Agenda • Review current initiatives in evaluation & analysis • Solicit feedback, interest & directions • Next steps for CUCCIO

  3. Strategic Objectives • Core descriptive data with longitudinal analysis & institutional comparisons • Benchmark against “best practice” • Accountability Reporting • Data driven decision making • Institutional/CUCCIO KPIs • Others?

  4. Review of Current Initiatives • EDUCAUSE Core Data • CAUDIT: Core Data + Local Data + Benchmarking • TechQual+: client satisfaction

  5. EDUCAUSE Core Data • Established program & analysis tools • Historical data • Stable questionnaire • Good US participation • Limited Canadian participation • 2005: 12 • 2006: 15

  6. EDUCAUSE Core Data: Issues • Data integrity • definitions (data consistency) • Measured, estimated, guessed • Extendibility • Applicability to Canadian setting • Workload re responding: onerous?

  7. CAUDIT Core Data Extensions • Additional elements • EDUCAUSE policy re data • Double collection & management • Increased relevancy

  8. Apples & Oranges • IT is non-uniform across institutions • Central/Distributed • Cost allocation models • Multi campuses/sites • Normalization possibilities? • Ratios • Limited comparator data

  9. CAUDIT Benchmarking • Limited data elements (weighted) • FTE Students • FTE Faculty & Staff • Research Income • Existing tools & techniques • Enabled identification of comparators or institutional benchmarks • Renewed program: need for focus

  10. CAUDIT & CUCCIO • Political & social similarities • Alignment re higher education • Willingness to collaborate • Small organization undergoing change

  11. TechQual+ • Qualitative analysis of client/user expectation & satisfaction • ServQual+ & LibQual+ • Leadership: Texas A&M; Pepperdine • Participation: Toronto, Guelph, UNB

  12. TechQual+ • 30 individual types of technology services grouped in 6 clusters. • For each service: • minimum expectation level • desired service level • perceived service level • “Zone of Tolerance”

  13. TechQual+ • Access & Connectivity • Support & User Experience • Computing & Classroom Technology • Information Systems • Publishing Tools • Governance & Planning

  14. TechQual+ • Canadian version? • East-West comparison more important than North-South? • Still a work in progress • Worthy of investment?

  15. What is Important to CUCCIO? • What do we want to know? • Identify the data to be collected • Descriptive & transactional data • Inventory data • User satisfaction • Best or current practices • Benchmarks • KPIs

  16. Proposals • EDUCAUSE Core Data 2007 • CUCCIO members participate • Agree on data definitions • Create a CUCCIO HE IT Scorecard • Create a CUCCIO E&A SIG • Examine CAUDIT experience • Monitor TechQual+ • E&A Workshop at CANHEIT 2008

  17. E&A Workshop at CANHEIT • Professional development opportunity for management staff • Key principles and practices of effective E&A • CAUDIT & EDUCASE participation • Consolidate CUCCIO E&A Program

  18. Measurement, Evaluation, Analysis & Benchmarking Towards a CUCCIO Program DISCUSSION

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